Approach them with the knowledge that this is a known manufacturing defect and you want the damage covered under warranty. Ask them to take pics of it and send them to their TSM.
Please help me greasytshirt I am desperately trying to connect with this 2005 Hino 268 to diagnose a bad vibration I believe is caused by something going on in one of the individual cylinders. Already had injectors replaced along with some connecting rods and pistons about 5 years ago. But she runs rough and shakes pretty badly so I need to narrow it down quickly.
I am trying to connect the Hino diagnostic eXplorer version 3.0 with my Nexiq USB device model 125032 so I can do an injector cut out test to home in on the issue.
However it's not the newer Nexiq bluetooth version, its 125032 as I mentioned which even Nexiq does support anymore. Anyway, when I go into Options-> Communications in eXplorer it only lists Nexiq USB-Link Bluetooth, Hino-Bowe, and 88890020 Adapter as interface options. I've tried each option and variation of settings with no luck, not sure if any of these are compatible with my older USB only Nexiq device.
Problem is I can't get the Nexiq to connect to the truck through any option combo I try in Hino eXplorer.
Interestingly however, when I try the Nexiq Device Tester program it does seem to communicate with the truck on some level as I can see a couple of the "Modules Detected" listed depending what protocol I try with the USB-Link device selected and the second light on the Nexiq turns on.
I've connected the Nexiq to the Hino with the OBD-II and the Deutsch 9 pin connectors and neither seem to work with eXplorer. When I tried to Nexiq Device Tester while connected via OBD-II it wouldn't return any detected modules like while connected with the 9 pin. Although I think I need to have the OBD-II plug to communicate with the engine anyway as the 9 pin only does the tranny etc.
So am I doing something wrong setting up eXplorer using the Nexiq device I have or do I have to get a whole scan tool? If I do have the required equipment then what the hell am I doing wrong?
I go to Equipment DTC and select the catagory, area and equipment then click Load and after loading a few seconds I get a connection error.
Is Hino eXplorer the only way to read and diagnose Hinos or is there a work around using a different method or more general scan tool and or software since I have other scanners etc.
Really would like to avoid spending $1000 on a Hino scan tool, but please let me know what tools I will need anyway just incase!
Thanks a million in advance for any guidance!