Thanks FedEx Custom Critical

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bernieh48

Veteran Expediter
Oh and by the way I don't do my job out here to get the kudos or recognition of my company as you keep seeming to point out to everyone. You have met me in person and know I'm a down to earth person that doesn't have to brag about my accomplishments. For you to think otherwise then I guess you judged me wrong. That was one reason we left FedEx too was all the white glove owners and drivers that thought they were better than everyone else. We are all out here doing the same job. And I happen to be out here because I LOVE my job!
 

OntarioVanMan

Retired Expediter
Owner/Operator
With all the wasted money Fedex throws around on that 4 star stuff (ever thought just how much is spent? Lost work time for the staff, lost production) and driver appreciation ya think they could at least supply a drivers room....Even look at 3state...great building for drivers and O/O's.....
 

ATeam

Senior Member
Retired Expediter
Well then you certainly found the right carrier for that job. Just don't come crying to us when they forget your number as they filter out the CC siide of things. It's always a business attitude with you Phil. Why can't you let your hair down and relax and enjoy things out here? Enjoy the good and positive things in life.

If you read my stories from the road, I believe you will find I relax enjoy many things out here, including the fellowship of other drivers, some of whom have become close and trusted friends. One short story that captures the essence of our life and work on the road is Blessed Silence.

But when it comes to business, you are right. I get as cold as they come. A carriers is screened and continually evaluated on its merits; which for me, does not include the company's ability to make me feel good by remembering my birthday or my need to treat a dispatcher like family and remember his or her birthday.
 
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Bruno

Veteran Expediter
Fleet Owner
US Marines
That was a good post Bernieh. We all love our jobs and I just thought I would point out some things that Panther has to offer for their drivers. I'm sorry Phil that FedEx doesn't offer the same thing to the drivers that we still have on with FedEx. Does that make FedEX Custom Critical a bad company? Nope not one bit, I loved working for FedEx Custom Critical and still deal with the great people there everday. I just wanted to try something different. I have been thinking about this for over a year now.

To be honest Phil if you must know, I had to be home for court for my son last year and was on the west coast. Davekc found me 5 different loads taking me home, but FedEx wouldn't let me move that freight so I had to deadhead home to Seville, Ohio from LA. Now those loads paid great money, but I had to deadhead 2400 miles on my dime. Panther offers backhauls and has a department that works on getting loads for their trucks to get back into the hot spots.
 

Bruno

Veteran Expediter
Fleet Owner
US Marines
With all the wasted money Fedex throws around on that 4 star stuff (ever thought just how much is spent? Lost work time for the staff, lost production) and driver appreciation ya think they could at least supply a drivers room....Even look at 3state...great building for drivers and O/O's.....

I understand what your saying OVM, but the Four Star is a great thing. It's not a waste of money, those drivers worked hard to get the Four Star Award. It's a nice thing for the drivers at FedEx Custom Critical. I have had the stats to get into the Four Star a few times but it goes by who takes the most runs. The years I did, I really needed some time off because your on the road alot. The one year their was over 240 trucks that had 70% inservice, 98% ontime pickup or delivery, 70% load except. Only the top 50 go to the Four Star Awards. Its not an easy thing to do when you have husband and wife teams with a inservice of 85% or better. Ask Phil what his inservice is, I bet its over 80%.
 

ATeam

Senior Member
Retired Expediter
I had to be home for court for my son last year and was on the west coast... Panther offers backhauls and has a department that works on getting loads for their trucks to get back into the hot spots.

Now we are talking about a difference in needs; specifically the need to get home. It is a legitimate difference and explains why some people choose some carriers. If you need to get home and one carrier is better at getting you home than others, then that would obviously be a reason to select that carrier.

I am in no position to speak for or against my carrier's ability to get us home. That is because we have never once tried to use the system. And that is because we seldom drive the truck home unless the freight takes us close.

In any carrier screening process we did, a carrier's ability to get us home would not be considered. We don't go home enough for it to be an issue.
 
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ATeam

Senior Member
Retired Expediter
Ask Phil what his inservice is, I bet its over 80%.

2008 in-service year-to-date is 80.02% (You are right, Bruno, it is over 80%). Load acceptance is 64.4%, which is below the Four Star requirement of 70%. Here again, it goes to being cold. We have never once accepted or declined a load with the Four Star award in mind.

If our production happens to earn a seat at a Four Star event, we would probably attend. But we have no need or desire to win the seat. We got into this business to achieve certain business and personal goals. On those, we are intensely focused. Winning a seat at the Four Star banquet is not one of them.

That's not to take anything away from the contractors and drivers that do compete for a banquet seat. It's just not our thing.
 
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Bruno

Veteran Expediter
Fleet Owner
US Marines
That is one of the reason for the change. Panther offers their drivers a home time program after you have been out in the system for 14 days that will try to get the driver home. You don't don't get dropped from the top of the load board if your trying to get home. If your turn the load down it counts as turn down in your stats.
 

davekc

Senior Moderator
Staff member
Fleet Owner
To be honest Phil if you must know, I had to be home for court for my son last year and was on the west coast. Davekc found me 5 different loads taking me home, but FedEx wouldn't let me move that freight so I had to deadhead home to Seville, Ohio from LA. Now those loads paid great money, but I had to deadhead 2400 miles on my dime. Panther offers backhauls and has a department that works on getting loads for their trucks to get back into the hot spots.
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Wow....I forgot all about that. I really had to go to the well on those loads because of it being a weekend. Your right, they paid real well and it was a disappointment to have a bird in the hand and the Fed poo-pooed the whole thing. Just didn't have skilled management there that could book a load. Or that was the excuse given.
Certainly a shame no less.
The value is not only for hometime as Phil was implying. It gives you the flexibility to move on your own where you want and at your desired rate. It also eliminates all the stories of "I have been sitting for weeks without a load".
 

OntarioVanMan

Retired Expediter
Owner/Operator
I understand what your saying OVM, but the Four Star is a great thing. It's not a waste of money, those drivers worked hard to get the Four Star Award. It's a nice thing for the drivers at FedEx Custom Critical. I have had the stats to get into the Four Star a few times but it goes by who takes the most runs. The years I did, I really needed some time off because your on the road alot. The one year their was over 240 trucks that had 70% inservice, 98% ontime pickup or delivery, 70% load except. Only the top 50 go to the Four Star Awards. Its not an easy thing to do when you have husband and wife teams with a inservice of 85% or better. Ask Phil what his inservice is, I bet its over 80%.

Bruno...I understand that ...I was trying to make a point how much the Feds spend on awards but Linda TeamC seems to feel a drivers facility is unnecessary...it doesn't make sense.
 

ATeam

Senior Member
Retired Expediter
Wow....I forgot all about that. I really had to go to the well on those loads because of it being a weekend. Your right, they paid real well and it was a disappointment to have a bird in the hand and the Fed poo-pooed the whole thing. Just didn't have skilled management there that could book a load. Or that was the excuse given.
Certainly a shame no less.
The value is not only for hometime as Phil was implying. It gives you the flexibility to move on your own where you want and at your desired rate. It also eliminates all the stories of "I have been sitting for weeks without a load".

I will not disagree with anything you said. You have often boasted here in the Open Forum about your ability to get loads using extra-carrier resources. But let's tell the whole story, shall we?

If the freight was there in the first place, you would not have to "go to the well" would you? (like there is a source of freight out there that only you have access to and no one else wants).

Another reason I have never explored our carrier's backhaul system is we have enough carrier-dispatched freight to keep us running; or the loads pay well enough to deadhead long distances to pick them up.

We have never sat for weeks at a time waiting for freight. Sometimes we sit for a few days (usually including a weekend). Sometimes we deadhead on our own dime to get to a better freight center, but not often.

When deadheading, a good carrier load can be dispatched, and often is, before we get where we are going. With the money we make on the loads we haul, there simply has not been a need to look outside our carrier to find freight.

If there was, and if we wanted to expand our freight-finding abilities, and if our next carrier of choice did not have enough freight to keep us busy, how long do you think it would take Diane and me to reconfigure our business and develop outside-freight finding ability? A day? A week? A month?

We are by no means trapped at our carrier. No expediter is. We can change carriers and business methods any time we wish. Using load boards is not a secret skill. Developing business relationships with brokers is something we could do quickly and as easy as we breath. Getting our own authority and developing direct customer relationships is also well within our capabilities.

But we don't do any of that for two reasons: (1) We don't have to. Our carrier keeps us busy enough. (2) We don't want to. It would interfere with our personal goal of living a simple life. Been there, done that, when it comes to running a hectic business. Much better, we feel, to enjoy the simplicity and peace of waiting for the Qualcomm beep.

There are lots of expediters out there that do not book their own freight. I want newbies reading this to know that.

There is a third reason we have not explored outside freight. In the CR-unit we drive, our 16-foot box size limits us to 6 skids, or 12 if the freight can be decked (8 skids or 16 if we got rid of our equipment). Finding good-paying brokered loads that small on the short notice that is needed when you want to relocate is not easily done. People driving E and ER units have an advantage in this regard. So do straight-truck operators with 24 or 22 foot boxes.

We knew this when we spec'ed the truck. It was a tradeoff we chose. We chose the every-day, all-day creature comforts of a big sleeper over the flexibility of being able to book an occasional brokered load. With the benefit of hindsight, it has been a choice well made.

Relying on your carrier as your sole source for freight is not a shortcoming. It is a choice; and one well made as long as your carrier provides the freight you need to achieve what you want to achieve.

Using outside freight sources to get you home or to keep you busy when your carrier cannot is also a choice; and also one well made if your carrier's freight is insufficient to achieve what you want to achieve.

Becomming your own carrier (own authority) and relying on you alone to get freight is also a choice; and also one well made if you have the desire, drive and skills to make it work.
 
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davekc

Senior Moderator
Staff member
Fleet Owner
In that case Dave had been out there for quite some time. Apparently the Fed didn't have the freight or he wouldn't have called me looking for a load. Just common sense Phil.
As far as finding freight, these loads if I remember correctly were really for a Monday pickup so it took a few calls to find ones that could be done over the weekend. Especially the distance and time constraints he was working with. They weren't loads that were "secret". They just required a extra step to see if they could be picked up early. When I go to local truck stops I regularly see trucks from various carriers sitting for days when it isn't necessary.
But with that said, you as well could do the same thing. Many aren't in your situation Phil that just "want to lead the simple life".
Many others have obligations that you may not have.
I tried booking one for Steve (Nightcreacher) a couple of weeks ago and he ran into the same problem. That was actually a pretty good load as well. I don't think I boast about it because I haven't mention these instances here on the forum until now. I am only addressing it now because it was posted by Dave. I do mention it in general terms and many have benefited from doing this with either a carrier or obtaining their own authority.
As an after thought, you must be running some magical freight if your rate is high enough to absorb a 2400 mile deadhead. If I remember correctly, and Dave can correct me if I am wrong, they told him there was no freight until he went to St. Louis. Thats 1800 miles from LA.
 
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bernieh48

Veteran Expediter
Oh but in Phil's eye's the Fed is perfect. They never leave trucks sitting. And there are many reason in life for why drivers might need to get home. My father passed away in Jan. and Panther was great in getting us home both when he was in the hospital on his death bed and then again for the funeral. But I guess that never happens with Phil as he has the Fed's magical freight to get him home.
 

arkjarhead

Veteran Expediter
Man this is better than a Soap Oprea today. I won't lie about. When I went through oreintation with Panther in 2005 I enjoyed the sandwiches they provided. I also enjoyed being able to stop through while working for them and take a nice hot shower in a clean facility. I also enjoyed the back haul program. That isn't to say I think Panther is better than the rest. I liked running for Panther, but not the owner I was with.

Mercer out of Louisville, KY has a terminal with a contractors lounge area. If you aren't a contractor, but hauling a load that was brokered through them you can use the facilities while on that load. You just show your paperwork at the guard shack. There is no way you can get into any records. You can take a shower, do laundry, and they have a 24 hour cafeteria. Pretty nice place. Doesn't make me want to buy a truck and flatbed and lease on to Mercer just so I can go to the contractors lounge every now and then. Those places are good to have though. Plus I would imagine it does help with retention.

Phil,
I think you are pretty good guy, but one of these days you need to realize that people can speak well of another carrier without speaking bad about the Fed. The Fed isn't perfect. I think you now that, but you would never admit it here.
 

ATeam

Senior Member
Retired Expediter
In that case Dave had been out there for quite some time. Apparently the Fed didn't have the freight or he wouldn't have called me looking for a load. Just common sense Phil.

As the story was told, it was not that FedEx Custom Critical did not have the freight. It was that FedEx Custom Critical did not have directional freight (or the willingness or ability to find some or book some) that would take him home.

In our CR-unit at least, we have found directional dispatch to be non-existent at FedEx Custom Critical. That's fine, since it was never represented to exist in the first place. Loads are offered based on customer needs, not our needs. Various get-home programs have been introduced and modified from time to time, but we have never explored or used them.

We did not get into this business to get home. Before jumping in, we had been home for 40 years. We got into this business to be out on the road and so configured our lives, business and truck.

Here is how it is for us (and it will be different for others). We are in this business to make money. Money is not made at home. It is made out on the road. Knowing that, we selected a carrier and style of expediting that we believe (rightly, it turned out) that keeps the money coming in while we stay out.

As long as our carrier's freight and dispatch system enables us to achieve our goals, we will stay. If the system changes or the freight slows, we will explore other options and reconfigure our business if necessary.

You make it sound like it is a breeze for Panther drivers to get home with brokered freight. I would be interested in hearing from othe Panther drivers about their getting-home experience. If it is in fact true that it is easy to get home with Panther, that is an important fact for newbies to know. I'm starting a new thread to ask that question now.
 
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dabluzman1

Veteran Expediter
Retired Expediter
What a shame it is when people with so much to offer others with their "experience"
act like little children.
When my wife and I were looking for something else to do for a career, the EO was
helpful in many ways explaining what expediting is about.
You babies are talking about vanilla vs chocolate.
Personal choice and preference is your right. Keep it your right. It is no better or worse than
mine or anyone elses.
Grow up already.
Where are the moderators on this one...........ooooppps, as usual in the midst of it.

What an embarassment you all have become.
 
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ATeam

Senior Member
Retired Expediter
The Fed isn't perfect. I think you now that, but you would never admit it here.

No, Fedex Custom Critical is not perfect. But it is the closest thing to perfect we have found for the kind of expedting we want to do. About the imperfections, it is not about admitting or denying it here in the Open Forum. It's about channeling our gripes in the most appropriate and productive direction.

When we have a complaint about our carrier, we don't holler about here. We take it to our carrier where it can be resolved.

For example, yesteday we learned from another driver about two loads that were dispatched near us that we were eligible for but never saw. Uh Oh! That is serious. If loads are being dispatched around our truck and we are left sitting, that is not good.

Instead of jumping to conclusions and hollering online, we called our contractor coordinator, gave her the run numbers (obtained from the other driver), and asked her to explain why we were "passed over." As things turned out, we were not passed over at all.

We did not see one load because the shipper requested a D truck, even though it was C freight. The load was booked and billed as a D load, which we would not have been offered to our CR truck.

The other load was properly dispatched to a truck ahead of us in the cue. We did not see that one because it was only offered to three trucks in the area; the first three in line. We were the fifth truck in line. Until today, we did not know that dispatchers can set the number of trucks to which loads are offered. At thier discretion, they can send the load out to two trucks or 10. Whatever the number, the computer will determine which truck is first in the cue and the load will be awareded by rank order.

So, did we get screwed? No. Were we passed over? No. While initially having info that would have led us to that conclusion, we could have broadcast that here. But there are very good reasons to hold one's tounge until all the facts are known.

I don't talk about our carrier's flaws because we find very few. And when we do, we resolve the issues with the carrier, not in the Open Forum.
 

davekc

Senior Moderator
Staff member
Fleet Owner
"In the midst of it" one could say that as I was being discussed in someones post which is fine.
Embarrassed by any of my responses? Not hardly.

Has turned out to be a interesting thread going from Panther showers and washing machines to brokered loads
 
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Bruno

Veteran Expediter
Fleet Owner
US Marines
As the story was told, it was not that FedEx Custom Critical did not have the freight. It was that FedEx Custom Critical did not have directional freight (or the willingness or ability to find some or book some) that would take him home.

Phil

Me and my co driver had been on the road almost a month and had been on the west coast a week. We had a less than 75 status and hadn't turned down any loads. We had only had one small load that we had done on Monday. Sitting in the LA Express since Monday after noon with no load offers was the reason for the call to DaveKc. Davekc found us some great loads to call about, One load paid $1.90 a mile after FedEx would have took their cut.

This post is not about putting down FedEx Custom Critical in any way at all. FedEx Custom Critical is one of the leaders in the business. I was just telling would I have saw so far with Panther. FedEx has alot to offer people and does many great things for their owners and drivers. The Four Star is one to top the list. Skills Challenge is another great thing.

Sorry if everyone thought this was a post about who is better, because its not. The fourms are in place to share things with drivers and owners. I was sharing with everyone what I had seen with Panther so far. I live less then two miles from Panther and never knew they had the things they do for the owners and drivers. I will never use this, because I can go to take a shower and wash my things. I just thought it was very nice for them to have all these things to help keep the drivers inservice and on the road.
 
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