Debris Removal Charge?? Permission From Dispatch??

[greg334]

Surprisingly enough, I have had a second thought today. Wouldn't this or any other Hospital have a maintenance man\women to do exactly what they wanted A Team to do for free?.

Well Bill, as I am trying not to p*ss my pants over these comments, I recall saying something in one of the many posts that I made in this thread, people can not frickn' think outside of that box and have to have permission to do something that is beyond hauling freight. Asking for the Hospital maintenance people would have been one of the many choices that someone could make, even not approaching the idea that there is an extra charge or asking permission.

 

[layoutshooter]

I heard something on this subject earlier today. If a UPS truck brought a computer to your house would anyone in here ask the driver to take it into your house, unpack it for you and then remove the packaging? Would anyone ask that driver to set it up for you? (like the guy with the TV did me) Just wondering.

 

[BillChaffey]

Monsieur Greg 334,
apologies if I misunderstand. Do you mean the Nurse who accepted the delivery? Should\shouldn't she have said thank you for the delivery, I'll get our maintenance person to take away the debris.
P.S. I'm sure you have covered it earlier. I was just to lazy to read all the way through.

 

[zero3nine]

I look at it this way: serve the client. Whatever it takes, serve the client.

When all else fails, serve the client. When in doubt, ask yourself, are you serving the client?

Serve the client.

Word of mouth has built my business from the ground up. Words from the client's mouth. Sure, I've been underpaid on a few deliveries over the years, but reaping the dividends of service provided above and beyond what was originally expected has put many motorcycles in my garage.

That's me.... but I do get where you guys are coming from. It's easy for a dispatcher to take advantage of a driver... and it can hit you right in the wallet.

fired at you from my Droideka

 

[layoutshooter]

I look at it this way: serve the client. Whatever it takes, serve the client.

When all else fails, serve the client. When in doubt, ask yourself, are you serving the client?

Serve the client.

Word of mouth has built my business from the ground up. Words from the client's mouth. Sure, I've been underpaid on a few deliveries over the years, but reaping the dividends of service provided above and beyond what was originally expected has put many motorcycles in my garage.

That's me.... but I do get where you guys are coming from. It's easy for a dispatcher to take advantage of a driver... and it can hit you right in the wallet.

fired at you from my Droideka

If I were booking my own loads, where my insurance covered me at all times, I too would often do more. In todays lawyer driven world it is not advisable to stray to far outside of the agreed upon contract.

 

[greg334]

Monsieur Greg 334,
apologies if I misunderstand. Do you mean the Nurse who accepted the delivery? Should\shouldn't she have said thank you for the delivery, I'll get our maintenance person to take away the debris.
P.S. I'm sure you have covered it earlier. I was just to lazy to read all the way through.

Actually YES she should have but dealing with Nurses and Doctors for much of my working career, I learned early on they are sometimes clueless to what they are surrounded by so hence the need to be more that "sign here ... here's your package" sometimes helps the situation.

One example was a trip I made last spring. The customer who is an engineer in automotive fuel systems at an engine manufacturing place, needed a truck (reefer/air ride) to pick up a nice piece of equipment out of the EPA lab and haul it to his plant near by. The equipment was put on a special pallet, which was made of wood and rubber with a little ramp to roll it up on, and it was 'secured' with all kinds of crap, it looked like they used an entire roll of shrink wrap.

NOW the engineer didn't know squat about the trucking industry but knew a lot about the fuel systems in the trucks so he asked a lot of questions when he called me to confirm the times. When I arrived at the lab I had to deal with the usually high security clearence stuff, got my prints taken and they checked my truck out. I got loaded, made the 40 mile trip and then unloaded it at the 'special dock' which was busy with pedestrian traffic. We, meaning the engineer and I (mostly I), unwrapped the equipment, unsecured it from the pallet, I pushed the stuff to the side and then rolled it to his work area. He signed off on the BOL and I asked him what was he going to do with the pallet, he was puzzled. He thought someone would come by and clean it up so I said I would check into it for him and walked back to the dock. I was concern if someone fell or tripped over it, even if it was out of the way. I called the switch board and they got a hold of someone who could answer the question. In the mean time I picked up the shrink wrap, the plastic banding and moved the pallet so it could be taken away easier and stood there so no one would get hurt. Ten minutes later, someone came by and picked up all of it and who knows what happened after that. A few days later, the owner of the company I did the work for called me to do my follow up stuff and during the conversation he thanked me for being concern about the pallet and junk on the dock. He said the VP of Manufacturing watched as I cleaned up the first time and came back to make sure no one got hurt. This made the company look good and gave the company a lot more work from this manufacturer. I have been asked for by name for a lot of the work and because of my schedule, they have been willing to move their schedule around so I can do the work for them.

 

[zero3nine]

If I were booking my own loads, where my insurance covered me at all times, I too would often do more. In todays lawyer driven world it is not advisable to stray to far outside of the agreed upon contract.

Good point.

fired at you from my Droideka

 

[ATeam]

Surprisingly enough, I have had a second thought today. Wouldn't this or any other Hospital have a maintenance man\women to do exactly what they wanted A Team to do for free?.

As I said in an earlier post, that is what likely happened. I don't know for sure because I was not there to see it happen but it is the likely outcome.

The woman was not a nurse. She was the director of the research project. Such a person would not haul the pallets out herself. She most likely would have called hospital maintenance and had them do the job.

 

[ATeam]

Yep and probably a union that would have formed a "picket line" around Phil's truck for taking their jobs away from them too!

That is not as far fetched as it may sound to some readers. Maybe not in Oklahoma, but out East we have been at pick ups where I started to load or unload freight onto or off the the truck and the shipper or consignee stopped me because the union had to do that.

At a Massachusetts location in particular, it would have been a serious matter if I did that work myself. Seriously, it was. After waiting for a while, three union men showed up to do the job and protect me from working too hard. Nice fellows, those union guys.

 

[Ragman]

three union men showed up to do the job and protect me from working too hard. Nice fellows, those union guys.

And probably good instructors too. One time I learned somethings about my mother and sister i never knew before.

 

[highway star]

I once took a 30# box to GM in Lordstown. When I got there, I carried the box to the shipping office. I got yelled at for "taking a man's job". I carried the box back to my van, a fork lift showed up with a pallet for the small box. Unions can be really dumb sometimes.

Personally, I don't believe for 1 minute that someone would have lost their job as a result of me carrying that box in. But, I could be wrong...

 

[layoutshooter]

We ran into a problem at a casino in Atlantic City. We were carrying chairs, fancy wood chairs, high for in front of slot machines. There were 39 of them. The dock workers were from the IBEW. They would NOT let me unload my truck and it took them just a tad over 3 hours to unload me. I learned a lot about sex that I did not know. It seems that somehow union men are able to impregnate each other. They talked about this to great length in front of my wife and myself. Very informative.

 

[Dreamer]

I once took a 30# box to GM in Lordstown. When I got there, I carried the box to the shipping office. I got yelled at for "taking a man's job". I carried the box back to my van, a fork lift showed up with a pallet for the small box. Unions can be really dumb sometimes.

Personally, I don't believe for 1 minute that someone would have lost their job as a result of me carrying that box in. But, I could be wrong...

I made that same mistake Star lol. For a 5 lb box . Was told to go back to my van and wait on the forklift to come out.

Me


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[BillChaffey]

Since we're blessing the Unions this morning. When I was in the National Maritime Union as a Firemen\Water-tender, Oilier, Wiper & Ordinary Seamen. I shipped as a Firemen\Water-tender. One morning in the Philippine Islands I was top side watching some Deck hands trying to throw a rope to a small boat coming along side. Since they had missed their first three tries I picked up the line to give it a try. They went nuts. Your no deck hand! leave that line alone, you trying to beat a Union man out of his job!?

 

[nightcreacher]

in 1986, while at Roberts Express,over a holiday weekend,I loaded in MO,4 stops at 4 different Ford locations in and around Detroit.turned out all I had on was 4 boxes,each to 1 plant.I had all 4 boxes in the front of my tractor,1st three were easy,I just carried them on the dock,they signed the bills and off I went.The 4th box went to Ford WIXOM,there,I did as I did,carried the box in,and then I heard,from union steward,how I just took a workers job,he then called Roberts,and then i was told to back into a dock,of which there were none open.Finally after sittiing there 3 hours,I backed into the dock,after another hour.someone came and unloaded the box.At the same Wixom Ford plant,I had a D load on.4 pallets.THat plant has a dock for 20 foot trucks,do you think they would back me into their expedite dock,nope,I sat there almost 8 hours with just 4 pallets in the the trailer.Excuse was,I was to let a yard truck back my trailer into the dock.THis trailer was my own reefer trailer,and no one was going to back my trailer into dock.Next shift came on,foreman asked what I was doing in my trailer,when I told him I'd been there all day waiting to get these 4 pallets off my trailer,he went crazy,they had been waiting for the load all day and it almost shut them down.Oh well,thats the union for you.My 1st 2 driving jobs were union jobs,Fresh out of driving school and making $1000 week,awesome.1st job,Ben Franklin 5 and 10 stores,second was B and L motor freight,out of Newark Oh,its now Truck One,all non union,

 

[greg334]

You know, there is something in the UAW contract with the company that actually speaks about services from outside companies.

As an Independent contractor for any carrier, I fall under "the not union clause" and have been yelled at at GM and Ford for unloading the truck I drove.

I pointed out that I am independent and not subject to the contract between the UAW and the company I was delivering for because the UAW doesn't look at me as a threat but rather an entity that can't be unionized.

I learned this from the UAW when I asked them about how my company could be unionized to prevent the crap we all faced at the Ford Rouge. The president of the local and the UAW lawyers both handed me a nice packet to explain what they actually do in these cases and right there on one of the pages is the exact thing about independent contractors and union shops - the same thing I just said I'm exempt.

 

[LDB]

I made that same mistake Star lol. For a 5 lb box . Was told to go back to my van and wait on the forklift to come out.

Me

Posted with my Droid EO Forum App

"OK, no problem but do me a favor and save me some time by signing right here please." "Thanks, oh and there's your box. Goodbye."

Oh, and if they don't sign I'll just write "customer refused to sign" and leave their copy before I drive off. Lousy union bums than make things exponentially more difficult that they should be.

 

[BillChaffey]

This is in no way true of all Union personal. When I was in the Laborer's Union in Connecticut in the early 60's. I was told "if you give the man a full days work, your keeping another Union man off the job"

 

[Freightdawg]

I heard something on this subject earlier today. If a UPS truck brought a computer to your house would anyone in here ask the driver to take it into your house, unpack it for you and then remove the packaging? Would anyone ask that driver to set it up for you? (like the guy with the TV did me) Just wondering.

Because a UPS driver is "just a delivery person", while FedEx Custon Critical White Glove delivers exceptional service!

 

[nightcreacher]

while at fdcc,I delivered many ibm computer loads,and these loads all had dunnage that had to be taken from the hospitals to dump facilities.when this was done there was an extra charge for it.When delivering pharmaceuticals for the same company,FDCC,if the loads were just brought back to the end of the trailer,or just put on the dock,there was no charge,but if the customer wanted the load brought to a specific spot,we got inside delivery,but had to call in to inform dispatch was doing inside delivery,and sometimes that paid even more than the actual load paid.Whether or not,FDCC acyually was going to charge for the removal of the pallet,all drivers are tought in orientation to call in before doing anything that they may feel is out of the ordinary.Besides ydiver might have gotten hurt throwing pallet away,and hospital won't cover the insurance for the injury.