Ah, thats it then! I always wear my purple with the gold epaulets! Im Phantom White Glove *grin*
Dale
Posted with my Droid EO Forum App
Debris Removal Charge?? Permission From Dispatch??
- Thread starter Brisco
- Start date
Ah, thats it then! I always wear my purple with the gold epaulets! Im Phantom White Glove *grin*
Dale
Posted with my Droid EO Forum App
I thought that's how it read as well. Amazing how that was spun into him complaining...
Doggie Daddy
Veteran Expediter
That's right, but I upgraded and got the hat with gold trim too!
Dale
Posted with my Droid EO Forum App
greg334
Veteran Expediter
Well the way you all are putting it, it is like an inconvenience to do something that may be good customer service.
We are not talking about a garbage truck full of stuff, but two pallets.
See Dale, I look at White Glove people as the elite of the fleet and I would, as some do at FedEx expect for those elite to think outside the box for customers and the solutions for customer's problems. IF breaking down two pallets is a problem, especially for a situation where a customer is not someone who either knows what a pallet is, let alone knows what to do with one, then I would think that the White Glove driver is nothing more than a trucker and customer service is the least of their goals.
As a side bar, one of the things I find unprofessional is dealing with a customer who is clueless on what we or anyone else does in the trucking industry and expect them to do things that are done at docks.
BUT I digress ...
The solution may not be hauling something all the way over to a FedEx location but maybe just doing a bit of computer work to find a place to drop them off. You would be very surprised at the number of places who take pallets and will let you 'drop' some of the garbage off. Beside I have not heard too many WG trucks being used 24/7 and not able to plan a bit in advanced.
The real problem comes down to thinking outside that proverbial box to extend to the customer a good experience using FedEx or who ever. If the customer is put on a spot for something they can't deal with, or don't want to deal with by the driver - hence FedEx - than the experience may not turn out to be a good one and the customer may not want to use them in the future. IT seems that no one actually strives for return customer service by actually doing a bit extra with their talent for the customer at many of these companies.
White Glove's biggest issue is taking people who have not proven themselves and putting them into the elite fleet. It is a failure on the part of management to actually weed out the type of thinking that every penny counts.
AND just thinking about it, don't WG people prep their truck before they go to a pickup? I do that for a lot of my runs, sometimes this will include sweeping the box (or if I haul something special vacuuming the box out) and general organization to present a professional appearance.
Well Dale I would agree IF we were talking about just any old service but we are not.
The customer is already paying a lot for the service of having that truck and drivers available to them for their use, it should include the driver's labor for their exclusive use to a point (this is within that limit). If this was say a regular van service, then I can understand when you are told to do something but don't have the time or space to deal with it but this is not the case. I guess it is like those who b*tch about sitting at the border and complaining to collect detention time when they are being paid for exclusive use of the truck. IF it was the case where there were two loads on the truck, yep I can see d time but not for one customer who is already paying for that truck.
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dieseldiva
Veteran Expediter
I see that no amount of explanation will appease you, Greg.....would that be because you have a huge chip on your shoulder concerning FedEx......or is it Phil??
I know.....next time, why don't we just ask the shipper if they have any of those long florescent bulbs they'd like us to dispose of also?
I know.....next time, why don't we just ask the shipper if they have any of those long florescent bulbs they'd like us to dispose of also?
WE do NOT take trash without having the expense of removing that trash covered. It has required going to a local dump and PAYING to dump it. Why in the world should WE be required to cover that cost? We also often have "helper" trucks that are there for additional labor and are PAID to remove the trash, even one pallet. Fuel is now over $4 per gallon and dump fees are NOT going down. No one gives us anything for free, why should we? Business is business. ANY cost not covered is lost revenue. That is NEVER good.
greg334
Veteran Expediter
I see that no amount of explanation will appease you, Greg.....would that be because you have a huge chip on your shoulder concerning FedEx......or is it Phil??
I know.....next time, why don't we just ask the shipper if they have any of those long florescent bulbs they'd like us to dispose of also?
Actually Diva, it isn't FedEx or Phil for that matter, it is what a lot of people see as a problem - no one strives for better customer service with each run they take.
NOR is it about taking their trash away, I can't see dealing with ten pallets and a whole bunch of shrink wrap to be disposed of if you are a 'surface driver' AND not get compensated but two pallets with a customer who has no knowledge of what to do with them. In Phil's case, he is asking a Nurse when he should be seeking out the building people to see what can be done for it.
I wonder if that was the same truck Diane and I parked next to yesterday. We arrived at a parking area at a shipper and saw another WG truck and team parked there, waiting at that familiar staging area to pick up freight.
I pulled up along side of them and lined up our passenger window to their driver's window expecting to visit for a few minutes before they went in. To my surprise, they did not look in our direction, roll down the window to say hi or acknowledge my friendly wave. They sat in their cab and fiddled with their phones, chap stick, etc. There is no way they could not have seen us but they steadfastly refused to cast even a glance in our direction, let alone say hello.
Now, what comes next is our reaction to that behavior. Are they being intentionally rude? Are they extremely shy? Did they get in trouble for something they once said or did and decide that silence is best? Did they know of us from my blog and decide they hate us? Did they sincerely believe that they were better than us and kept to themselves for that reason?
We have no idea. So, before we get upset at being snubbed, it is better, I believe to get over it. If someone snubs you, it's not about you, it's about them, and their motivation for doing so is completely unknown.
Also consider how self-centered it is to expect every expediter you lay eyes on to acknowledge and be friendly to you. Get over it. You are not that important, and neither are they.
BTW there are a number of expediters out here, running with a variety of carriers who used to be executives in their own right. They wore suits to work, occupied the nice offices, had the prestige titles, etc. Yet today they are expediters, living and working happily on the road.
The only class distinctions that exist in expediting are those that you choose to see and get all wound up about.
I know.....next time, why don't we just ask the shipper if they have any of those long florescent bulbs they'd like us to dispose of also?
That would be a nice thing to do, just make sure you check with dispatch first to make sure you have their permission to do so.
You also must keep in mind that thanks to the EPA it is quite possible to have to dispose of hazardous waste. There are a LOT of everyday household goods that require special disposal. Then the cost really goes up.
And about that executive thing, idtrans, ...
Here is a photo of a room full of expediters and expediter wannabees attending a seminar at the Expo. Can you tell which ones are the executives and which are not?
Executive wannabees? It's actually a pretty good title to have when you think about it. They all look like executives to me, taking time out of their day-to-day lives and work to further develop themselves as professionals.
Here is a photo of a room full of expediters and expediter wannabees attending a seminar at the Expo. Can you tell which ones are the executives and which are not?
Executive wannabees? It's actually a pretty good title to have when you think about it. They all look like executives to me, taking time out of their day-to-day lives and work to further develop themselves as professionals.
turritrans
Expert Expediter
Customer: Can you dispose of the pallet?
Driver: I wasn't informed when given this shipment we had to dispose of the pallet, where are your dumpsters at and I would be happy to take care of that for you.
That's how i would prefer my drivers deal with it anyway. Depends on the contract with the customer if there is a clause for pallet disposal.
Driver: I wasn't informed when given this shipment we had to dispose of the pallet, where are your dumpsters at and I would be happy to take care of that for you.
That's how i would prefer my drivers deal with it anyway. Depends on the contract with the customer if there is a clause for pallet disposal.
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dieseldiva
Veteran Expediter
Brisco
Expert Expediter
Wow.....what a long conversation this has become, and within just a few hours too.
Never thought the answer I sought for why a certain driver didn't just haul off "1" pallet, which has since became 2 pallets, for a customer when asked, and without bringing up the "Extra Revenue" charges to said customer when all that was asked was, "Hey, can you take that/those pallets away for me?"
I appreciate all answers, and opinions, of which we are all allowed to have here, that has been brought forth. Yes, one can never learn too much within an industry that certain sources of information providers, as EO does with Expediting, does for the industry they are seeking information about.
Also, all answers have been cordial. Except maybe this one:
I feel there should be one of Turtles <SNORTS> emphasized after this with sarcasm heavily thrown into it.
Is studying Expediting a life long hobby of mine?? Nah, I'm just a discussion board junkie, that's all. Will I ever pull the trigger and finally get into expediting?? Don't know yet, probably not though. Just can't see running under the rates Expediting offers, nor the uncertainty of available loads at any given time for all Expediters. I mean, during my years on the road I ran under rates that were right at, or higher, than Expedite rates, for 11 hours a day, 70 hours a week, which brought in a consistent income. Also included was an income I didn't have to wait from 8AM on a Monday morning til 6:18PM on Thursday afternoon to finally start making. Next step for me will probably include another gig that keeps my wheels rolling every single day of the week, minus my 34 hr restart, at rates twice that of CV drivers, I mean Business Owners, and well above most ST Business Owners. Won't happen tomorrow, and I am in no rush to make the commitment either.
Not ruling out Expediting though. Not at all.....Possible chance after I've made the real money out there in other trucking related venues. I can see myself as a part-time "Traveler/Expediter" years down the road, but not now when there's other/more $$$$ to be made elsewhere looking through the windshield out on the open road.
So Yeah, I am a "Porch Monkey", in your opinion. It's well known around here too. Where ya been???
Guess I struck a nerve. But in reality, if you take away your DBA, the fact that you actually own that truck and cover all expenses to get the delivery done, you'll see that Yes, you are just a "Delivery Driver", plain and simple. "Uninformed" on this subject?? Nah......looking at it with common sense logic, that's all. And, no disrespect towards anyone else either on this subject. I have always known that in the industries I worked in when it came to trucking that all I was was an overglorified delivery driver. Sure, I owned my truck, ran my "Business" accordingly, but still got the same "Respect and Disrespect" that hourly delivery drivers get from shippers and receivers, from the general public, and dispatch personnel at the comapnies I contracted with. So on..........
Thanks for the comments Phil!! Did I lead more readers to your blog???
Oh Yeah........Again, WHERE'S MY MONTHLY TRIP MAPS???
Never thought the answer I sought for why a certain driver didn't just haul off "1" pallet, which has since became 2 pallets, for a customer when asked, and without bringing up the "Extra Revenue" charges to said customer when all that was asked was, "Hey, can you take that/those pallets away for me?"
I appreciate all answers, and opinions, of which we are all allowed to have here, that has been brought forth. Yes, one can never learn too much within an industry that certain sources of information providers, as EO does with Expediting, does for the industry they are seeking information about.
Also, all answers have been cordial. Except maybe this one:
I feel there should be one of Turtles <SNORTS> emphasized after this with sarcasm heavily thrown into it.
Is studying Expediting a life long hobby of mine?? Nah, I'm just a discussion board junkie, that's all. Will I ever pull the trigger and finally get into expediting?? Don't know yet, probably not though. Just can't see running under the rates Expediting offers, nor the uncertainty of available loads at any given time for all Expediters. I mean, during my years on the road I ran under rates that were right at, or higher, than Expedite rates, for 11 hours a day, 70 hours a week, which brought in a consistent income. Also included was an income I didn't have to wait from 8AM on a Monday morning til 6:18PM on Thursday afternoon to finally start making. Next step for me will probably include another gig that keeps my wheels rolling every single day of the week, minus my 34 hr restart, at rates twice that of CV drivers, I mean Business Owners
, and well above most ST Business Owners. Won't happen tomorrow, and I am in no rush to make the commitment either.Not ruling out Expediting though. Not at all.....Possible chance after I've made the real money out there in other trucking related venues. I can see myself as a part-time "Traveler/Expediter" years down the road, but not now when there's other/more $$$$ to be made elsewhere looking through the windshield out on the open road.
So Yeah, I am a "Porch Monkey", in your opinion. It's well known around here too. Where ya been???
Guess I struck a nerve. But in reality, if you take away your DBA, the fact that you actually own that truck and cover all expenses to get the delivery done, you'll see that Yes, you are just a "Delivery Driver", plain and simple. "Uninformed" on this subject?? Nah......looking at it with common sense logic, that's all. And, no disrespect towards anyone else either on this subject. I have always known that in the industries I worked in when it came to trucking that all I was was an overglorified delivery driver. Sure, I owned my truck, ran my "Business" accordingly, but still got the same "Respect and Disrespect" that hourly delivery drivers get from shippers and receivers, from the general public, and dispatch personnel at the comapnies I contracted with. So on..........
Thanks for the comments Phil!! Did I lead more readers to your blog???
Oh Yeah........Again, WHERE'S MY MONTHLY TRIP MAPS???
Brisco
Expert Expediter
Not to push the issue any further, cause it has been covered well by many differing opinions, but this takes the cake!!!!
Good 'ole Texan Hospitality and Customer Service at it's finest example.
Way to go for a First Post whoever else you may currently be here.
turritrans
Expert Expediter
Not to push the issue any further, cause it has been covered well by many differing opinions, but this takes the cake!!!!
Good 'ole Texan Hospitality and Customer Service at it's finest example.
Way to go for a First Post whoever else you may currently be here.
Thanks Brisco
Good Ol' fashion customer service goes a long way! You notice too how we are trying to dump the pallets into their dumpsters! LOL
The MINIMUM charge at the South Kent Landfill in Michigan to dump waste is $17. That is for a load that will fit in an automobile trunk. It can run much higher since most of the time when we are required to get rid of waste it is FAR more than what would fit in a trunk.
Link below:
accessKent | South Kent Landfill
Link below:
accessKent | South Kent Landfill
