Pets and Customers

AMonger

Veteran Expediter
I can't imagine someone jeopardizing their contract with a carrier by leaving a DELIVERY loaded because of a pet. It is NOT computing!! Someone must feel their services are really super.
.

So what's the alternative? If you want to leave your dog at home (not an option for some of us) because 3 out of 1000 customers have a problem with it, great. But if the dog's on board already and the customer didn't specify no dogs, so you show up with him and get turned away, what then? You would set the dog loose and tell him to go play while daddy makes this delivery, and hope he's there when you get back?

I don't mind losing a load because a company has a no-dogs policy, as long as they say so before I take the load.
 

AMonger

Veteran Expediter
Come on people, Its your choice to have a cat or dog in your truck. If they are not allowed at some plants, You just have to live with it. You made the decision that having a pet in the truck was more important that the loads that that you wont get because you have one with you. Kind of like complaining about not getting a load because you dont have haz mat on your license and the load gos to someone that does.

Unfortunately, with regard to the pets part of it, the load sometimes goes to someone WITH a pet, because it's not known or passed on that the consignee has such a policy. That's the problem. And sometimes this problem crops up at the end of a 1000 mile load.

Just leave the pets at home and open yourself up for those places that dont allow pets. If you had another business odds are you couldnt have your pet there either.

If you had another job, they probably couldn't be there. If you had another business, they probably could, unless you were in food service or something like that.

IMO pets should be at home not out in Public.

For some of us, the road is our home.
 

guido4475

Not a Member
Up until last year, whenI went into a van, my dog has always been with me since he was a puppy.I can honestly say he loved it, being in the truck.My dog is a people dog,as well as freidly with any other dog until provoked, then it gets ugly.I have delivered to nuclear plants as well as chemical plants, and have never had a problem with the dog in the truck, except once, when I was told to leave the dog outside the gate, I re-padlocked the back door and politely told them there was no way that was going to happen, and that their freight was on its way to its origin point.With no arguement, they let me in to get unloaded, with no problems.In a van, I cant see it just because of the lack of room,period.Even with a permanet bulkhead in place.I dearly miss my dog when I am out, and it takes away from the boredom of being out here, and well as the lonliness.Even the worst day isnt so bad when a dog lays next to you on the bed and sleeps with you.As far as a cat goes, well, give it to OVM to give to his rancher neighbor.LOL.
 

pjjjjj

Veteran Expediter
....when I was told to leave the dog outside the gate, I re-padlocked the back door and politely told them there was no way that was going to happen, and that their freight was on its way to its origin point.With no arguement, they let me in to get unloaded, with no problems.....

Let me start by saying don't get me wrong, I love dogs, I have a dog, my dog is right up there on the same level as the rest of my family members, and I can understand a pet-owner's willingness to forego income opportunities to allow their pet to live with them on the road (at least to a point).

With all due respect, you may have won this one battle for you and your dog, but you probably lost the war for your carrier. If a company I worked for received a service from another company whose rep flatly refused to follow my company's policies when asked and threatened a choice between breaking the rules or returning my freight, I wouldn't be calling that company again.

It's one thing to carry a pet onboard, but is it not possible to crate, cover, and train them to be silent so at least it's out of sight, out of mind, not in their face? Is the important thing having the pet onboard, or making a statement?
 

ebsprintin

Veteran Expediter
So what's the alternative? If you want to leave your dog at home (not an option for some of us) because 3 out of 1000 customers have a problem with it, great. But if the dog's on board already and the customer didn't specify no dogs, so you show up with him and get turned away, what then? You would set the dog loose and tell him to go play while daddy makes this delivery, and hope he's there when you get back?

I don't mind losing a load because a company has a no-dogs policy, as long as they say so before I take the load.

If I was the customer, I would probably have a no pet policy. And it wouldn't matter who or where or when I post my policy. If you arrive at the gate and I tell you not to enter with a pet on board, it would be up to you to comply. If you decide it more important to refuse delivery, before you get anywhere with the freight, I will have contacted my broker and the carrier and it would be up to them to decide what they would do to keep me as a customer. At the end of the day, one driver or at least one company would be without a contract.

eb
 

OntarioVanMan

Retired Expediter
Owner/Operator
We are not like the OTR guys that have the same lanes and the same customers....this job can take us in many a direction and many, many different types of customers....

It is NOT a customers requirement to list NO PETS...they just order a truck....you can't switch blame to suit your needs..we serve the customer...the risk is YOURS and yours alone if you need your pet with you and the risks that comes from that decision....
 

aileron

Expert Expediter
If I was the customer, I would probably have a no pet policy. And it wouldn't matter who or where or when I post my policy. If you arrive at the gate and I tell you not to enter with a pet on board, it would be up to you to comply. If you decide it more important to refuse delivery, before you get anywhere with the freight, I will have contacted my broker and the carrier and it would be up to them to decide what they would do to keep me as a customer. At the end of the day, one driver or at least one company would be without a contract.

eb

Now here is the problem. If you as a company feel so strongly about no pets on your property, you should be upfront about it, and then I will not show up with my dog there. If you are not, and then someone shows up with a dog, your problem.

I have seen it over and over again for expediting companies catering to these 'bad' customers, just not to loose them. They pay no detention, no fuel surcharge, no dry run pay, no extra for hazmat, no extra for canada, and on top of that, very cheap, and the dispatcher says that we need to service this customer. Better off without this contract.
 

OntarioVanMan

Retired Expediter
Owner/Operator
Now here is the problem. If you as a company feel so strongly about no pets on your property, you should be upfront about it, and then I will not show up with my dog there. If you are not, and then someone shows up with a dog, your problem.

I have seen it over and over again for expediting companies catering to these 'bad' customers, just not to loose them. They pay no detention, no fuel surcharge, no dry run pay, no extra for hazmat, no extra for canada, and on top of that, very cheap, and the dispatcher says that we need to service this customer. Better off without this contract.

Now we disagree....The onus isn't on the customer here...you can't make the customer responsible for every little detail...

If I were a carrier there'd be one sure fire method to fix the issue...ya know....it would be..Take that dog for a walk and don't come back.
 

Turtle

Administrator
Staff member
Retired Expediter
Other than nuke plants, I've run into a problem maybe 3 times, and then maybe 4 or 5 nuke plants where my co-driver or I stood outside with the hounds. So it seems the ones with no pet policies are the odd ducks.
Odd ducks? Not at all. If you ask the manager of the facility about their pet policy, I would be willing to bet that more than 95% of them have a no-pet policy, since insurance companies require it of nearly all businesses, or rather, the insurers will not cover anything related to a pet without a specific rider on the policy, and most businesses won't pay extra for the liability rider. That's why most business have a no-pet policy. The odd ducks are really the ones who strictly enforce it. But even the ones who don't strictly enforce it, if you arrive and let your pet run lose around the lot, the warehouse or the manufacturing facility, watch how fast it gets enforced. Most places simply don't enforce it unless it become an issue.

Which, back to my first assertion, if that's the case, the onus is on them to specify that when bringing in outside vendors or delivery people. If that's your policy, SAY SO, and I won't accept the load. If you don't say so, I hope your forklift can get to the gate
Actually, the onus isn't on them. They're a business, and unless their business is veterinary medicine, the onus is on you to realize that there are very few business that allow pets on their property and have no pet policy.

The problems are many, from a pet being run over on their lot which they don't want to be liable for, to a dog running around the warehouse marking his territory, to a dog taking a chunk out of someone's leg, or from a forklift driver being startled or distracted because of the sudden appearance of a potentially dangerous animal and then driving off the dock or running someone over. It's simply not something that businesses want to have to deal with. Nor should they have to make sure that every one of the thousands of drivers of loads that come in or get shipped out get the memo on something that should already be known.

Shippers and receivers know that there are a lot of truckers with pets, and most who have a strictly enforced policy will make it known to carriers and brokers, but sometimes they fail to mention it or the message fails to make its way to you. That's not their problem, it's your problem, and you have to be prepared to deal with it in whatever manner you choose, be it calling your carrier to have them send a truck to baby sit your pet while you make the delivery, or to make arrangements for a crossdock to shift the freight to another truck. But trying to put the blame on the shipper or consignee is probably the worst way to deal with it. Bottom line is, these people are in the business of shipping or receiving freight, not catering to pet owners. Your pet, your responsibility.

Now, having said all that, I can't believe people are getting so worked up over this, since you can probably count on one hand how many times this problem will crop up over the course of a year. Rather than get all pіssy with a security guard who won't let you in, just say, "Fine," and then call your carrier and see how they want to handle it. They're the one who booked you on the load, and they know you have a pet. Put the ball back in their court, because they dropped the ball by booking you on the load, or the paying customer dropped the ball by not informing the carrier of the no-pet policy. It's real easy man.
 

OntarioVanMan

Retired Expediter
Owner/Operator
Thank You Turtle....

and some drivers get a pet AFTER they are recruited and don't inform the carrier so they can post it on your record...

ONCE I've run into a customer that requires US citizenship...

My wife was with me then..so she tied me to the fence, whilest she went in to unload...*L*

Who's fault is that?

Now when I get a power plant load..I ask dispatch if non citizens are allowed and they call customer first..or just take me off the load...it IS the responsible thing to do...
 
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cheri1122

Veteran Expediter
Driver
I'd have no problem crating my dog if necessary - unlike people, dogs consider a crate as a sanctuary [unless it's been used as a punishment, which is a very bad practice]. It just hasn't been necessary - yet.
 

greg334

Veteran Expediter
I am wondering about this;

Do you have time to tell the dispatcher you have a pet and ask if it alright to take it on the property?

I know one company is in a hurry to dispatch loads, so I would think they wouldn't call or make it a point to answer the question properly but how about the others?
 

cheri1122

Veteran Expediter
Driver
I informed dispatch of the dog when I got her - it's their job to record it, same as the dimensions & capacity of the truck, and my specific credentials [hazmat, FAST, etc]. They're pretty good at it, and haven't screwed up yet. :)
 

greg334

Veteran Expediter
Cheri, the problem isn't the record keeping but the dispatchers themselves. A lot of them are in a hurry, many of them don't read notes like Lift Gate, Reefer Unit or capacity 10,000 lbs and still a number of them just learned how to spell T R U C K but are dispatching nonetheless.

I know this one (unnamed for a reason) company has half the dispatchers do things that others say isn't ever done - but I seen it with my own eyes. This company claims to have great dispatchers but they don't even use the note feature in their system to put key or important notes for the customer.

So I would think it is up to the guy/gal who is driving the truck/van to make sure, right?
 

Turtle

Administrator
Staff member
Retired Expediter
If you go online and randomly research the animal cruelty laws in cities or counties you P/D freight in, you will find many times they vary from state to state, county to county, and city to city.
Sure, they vary amongst locations, but they all deal with the same thing, to prevent animals from being inflicted with suffering, harm, abuse or neglect.

You may be suprised at what innocent action on your part regarding how you handle your pet, is in fact unlawful.
I might be, but I seriously doubt it.

Did you know that feeding a dog grapes can be considered active abuse? Grapes and raisins have a toxin that really messes up a dog's kidneys. Avocados in any form will damage the heart and lungs. A small amount of chocolate can kill a dog. Pitted fruits like cherries, peaches, pears all contain cyanide which is a cumulative toxin and will kill any size dog if given enough over a long enough period of time, and can kill a small dog within hours. Anything prepared with onions or onion power will destroy a dog's red blood cells creating anemia. Caffeinated beverages can cause increased heart rate, resulting in seizures or heart attack.

7-Up on the other hand just messes with their mind, and is an absolute riot to watch them encounter it for the first time in their water bowl. :D

What may seem ok for a few hours in your mind can be not ok in theirs. They are the one that can right to citation and/or impound your pet. So my suggestion would be to educate one's self to the local laws before leaving the pet chained or crated outside the customer's property.
My suggestion would be to not chain or crate your pet and then leave it out of your control, unless you have assurances to your satisfaction that the pet will be properly taken care of. Not because it's cruel to the animal, because it isn't. And not out of fear of a citation or having the pet impounded. Contrary to the belief of some, an officer has to have an actual reason to cite someone for animal cruelty and/or to impound the pet. If the pet appears healthy and unharmed with no signs of passive or active abuse or neglect, or no signs of the pet being placed into a position of harm (like tethering it to the holes of a manhole cover, or tethering it to a fence with a 3-foot leash, or crating it and leaving in on the roof of the truck) no citation or impounding would hold up.

BTW, the issue of crating an animal for an hour or more seems to weird some people out, and I don't know why. They make pet carriers for a reason. Pets in pet carriers are flown from coast to coast, 6 or 7 hours in the crate with no food or water. OMG!
 

cheri1122

Veteran Expediter
Driver
Cheri, the problem isn't the record keeping but the dispatchers themselves. A lot of them are in a hurry, many of them don't read notes like Lift Gate, Reefer Unit or capacity 10,000 lbs and still a number of them just learned how to spell T R U C K but are dispatching nonetheless.

I know this one (unnamed for a reason) company has half the dispatchers do things that others say isn't ever done - but I seen it with my own eyes. This company claims to have great dispatchers but they don't even use the note feature in their system to put key or important notes for the customer.

So I would think it is up to the guy/gal who is driving the truck/van to make sure, right?
Of course it's up to the driver to "make sure" - they should leave any carrier whose dispatchers don't have time, or just don't bother, to do their jobs. I did. :D
 

cheri1122

Veteran Expediter
Driver
My wife was with me then..so she tied me to the fence, whilest she went in to unload...*L*

2 thumbs up for Jujubeans, lol [least it wasn't a crate, eh?] :p
 

jujubeans

OVM Project Manager
My wife was with me then..so she tied me to the fence, whilest she went in to unload...*L*

2 thumbs up for Jujubeans, lol [least it wasn't a crate, eh?] :p

ah Cheri..you shoulda seen him with those puppy dog eyes and wagging his back end when I returned...*lol*
 

greg334

Veteran Expediter
Of course it's up to the driver to "make sure" - they should leave any carrier whose dispatchers don't have time, or just don't bother, to do their jobs. I did. :D

*Beep*

YOU got five minutes to decide

Opps nevermind someone else took it


You mean like that?
 

pjjjjj

Veteran Expediter
...the onus is on them to specify that when bringing in outside vendors or delivery people. If that's your policy, SAY SO, and I won't accept the load. If you don't say so, I hope your forklift can get to the gate.

It may seem like it makes sense, but we're talking about business people, like Turtle mentioned.. they're not thinking that they would have to list every possibility, some things are just taken for granted that business people dealing with business people would 'know'.

If they had to do that, then they'd have to start specifying God only knows what, like.. no naked drivers (Turtle comes to mind).. no dropping peanut shells on the dock.. no peeing in the parking lot (TJP comes to mind).. no emptying ashtrays on the property.. no disposing of portable urinals on the property.. who KNOWS what all they would have to start specifying. It should be the reverse.. instead of expecting the shipper to note what should already be common sense, carriers should stipulate that their driver is naked, or has a dog, or usually needs a place to throw his pee bottles, and ask if there's a problem with that. :D

PS Not sayin that having a pet onboard is the same as being ignorant, just saying neither are exactly common when dealing with businesses.
 
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