Seems there is a problem with loads not getting rated either during or after the load offer in a timely manner and has now created a problem. Because we do trust them to provide a decent rate, we don't ask what it is. So they send the load offer, and not the pay or rate it.
Settlements is scrambling to get us paid before the Friday holiday, but some loads aren't getting paid because someone didn't complete it. That also means Load 1 cannot bill the customer according to settlements. So everyone loses.
Correct me if I'm wrong, but as slow as its been, shouldn't the paperwork have been completed from a load picked up and delivered on the 4th by dispatch.
Settlements has sent the emails, but no responses.
So out of two loads done last week, only gonna get paid for one. Now that doesn't hurt me financially, but I see where it could hurt others.
Perhaps this is a hitch in the system that needs to be addressed. Also, it appears some loads that come thru with pay info on the qc are not getting the rated status for settlements. I don't know how all that ties together, but seems to be making excessive work for settlements when another dept doesn't complete a task.
I guess it's not a problem during a normal week other than making more work, but during a short week, looks like it turned out to be one.
I could only guess the $ amount that goes unbilled daily because of completed loads but not rated therefore not billable and deferred and probably doesn't give an accurate accounting of receivables. Probably considerable.
And of course it all trickles down to us the oos.
I'm from the old school, the job ain't done till the paperwork is done. So maybe no one goes home at the end of their shift till the paperwork is done. Course if they already forgot about it, how do they know it ain't done?!
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