I have received several emails with regards to this thread which I have just read. I do commend Jeff for coming on here to at least explain from Panthers position what they felt happened.
When someone comes to orientation, they are essentially coming in as a business person. In this case, he left orientation at 4:00 P.M. If he didn't have a working knowledge for whatever reason of what was going to happen, he should have addressed that then. The orientation people were still there for several hours. Instead, in this case, he waited 19 hours to do anything. Who might be that brilliant mind reader to determine who understands what? Even if something was misunderstood, should have went back to Seville before running anything. That is the drivers responsibility. There are plenty of people there Saturday (including other drivers) that could have answered his questions. With the years of experience listed, one would think it could have been handled over the phone? Additionally, if he thought there might be a struggle, he should have went to orientation M-W.
With his wife at home and him in the truck, it is overly apparent there is a communication breakdown with what is sent on the QC, and what is relayed to his wife. Without a QC in the house, the messages are getting mixed and the accurate information is somewhere in the middle. He would be better served to review the information on the QC and determine the run value on his own.
With regards to training, liken it to one buying a franchise. If you don't know their program say on Friday, it would be a stretch to think they will bring someone special in for training over a weekend. Why would they, when the opportunity was there Friday and other options are available?
Lastly, the driver was conscience enough to accept a load and then decided he(they) that they didn't want it. If that was turned down including following runs, why beat a dead horse and jeopardize your customers? I would have pulled the plug on the whole thing until it got resolved.
The only fault of Panther was I probably would have sent him through orientation a second time on Monday. If he attended orientation on M-W, some of the issues might have been eliminated? But again......how would you know?
Good, bad, or indifferent.
There's my penny in pond