June Locations and all the Banter who can post!

Turtle

Administrator
Staff member
Retired Expediter
Well, 1st time ever, asked to be removd from a load for rate. Didn't ask, only been a 'kinda low' one other time, and it was still almost . 90 a mile..66 all miles, short, plus del tomorrow = no thanks. Was offerd .78 but just couldnt see it. Hopefully they find someone closer. I absolutely hated to pull out.

Lesson learned... always ask.
Be interesting to find out who the dispatcher was. Until yesterday I pretty much trusted Dispatch in saying YES to loads without knowing all the details. I trusted them to give me a decent rate, accepting the fact that not all loads are great ones, but that they do their best over the long haul to make it right and/or make it up. I trusted them to be up-front and honest about any unusual, out of the ordinary, or different parameters of the load. Since the overwhelmingly vast majority of loads "deliver direct", there's no reason for me to assume one doesn't, unless they tell me about it, for example. So there's no reason to ask about it, either. And if it doesn't deliver direct, I've trusted them to make sure the overall rate covered any loaded layover time.

That trust was utterly destroyed yesterday when I was absolutely played by Junior. A 285 mile run picking up middle Friday afternoon, I assume it delivers direct. Newp, doesn't deliver for two days, have to sit on it for 50 hours. I didn't find out that little tid bit until the load information arrived on the QC. I called him about it before I picked up the load to find out what was going on, and he said he thinks I can deliver tomorrow (which is today) and he'd make a call and then call me right back. He didn't.

An hour later I then picked up the load, because I said I would and I'm a professional, assuming that whatever the deal was that he'd make it right, and then called him again, asking what the deal is because I didn't want to sit on this load for two days, thereby completely eliminating any shot at getting another or better load over the weekend. He said they (whoever "they" is) hadn't called him back yet, and that he would call them again and then call me right back. He didn't.

Another hour goes by and I call in, I get the new girl. I ask for Mike, "Sorry, he's gone for the day." Now I start to get a little ticked. I explain, she says there's no notes whatsoever of my previous calls, but says she'll call and find out if I can deliver early, and will call me right back. She did. In two minutes she managed to find out something that Junior couldn't in two hours. Early delivery is a no-go.

Bless her heart she tried to defend him, saying that maybe he got bad information. Well, no, he didn't get bad information, he got ultra-good, spot-on, golden information that he failed to pass along. <snort>

He didn't want to inform me of the 2-day loaded layover issue because I might not take the load (and at that rate, to sit on it for two days, on the heels of sitting in Hopkinsville for three days, I wouldn't have). Then avoided dealing with the issue blaming it on no callbacks from the "they" people, and in saying "I think they're open tomorrow" in the hopes that I'll waste my time in going over there tomorrow and he'll be gone and by Monday I'll have forgotten about it. Fat chance that.

New Girl sent him an e-mail yesterday to have him call me when he came in this morning (6-11). Did he call? That's rhetorical, of course he didn't.

This isn't the first time he's been less-than forthcoming with important, out-of-the-ordinary load details. The trust is gone, and now any time he calls me with a load I feel that I have to get every last detail about the load (and rest assured I can be highly detailed). Having to get every last detail about a load before accepting should be a waste time at Load 1, and it has been, more or less, up until this point. Not anymore.
 

jelliott

Veteran Expediter
Motor Carrier Executive
US Army
Not knowing the whole story I have Brandon checking into this ASAP. I will apologize for our possible failure either way. Communication is too important.
 

OntarioVanMan

Retired Expediter
Owner/Operator
Once burned....as they say.....I NEVER trust on a Friday....just a fact of life....I always confirm when it delivers!....
Most I've found are pretty good at saying...it does not deliver till Monday....and they don't push me to the bottom when I refuse it...better it go to a local guy that will pick it up and go home for the weekend....
 
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Turtle

Administrator
Staff member
Retired Expediter
Most I've found are pretty good at saying...it does not deliver till Monday....
Exactly! A load that doesn't deliver direct is an unusual, different or out of the ordinary issue, and they will usually tell you when it delivers if it's not direct, and on a Friday they are very good about emphasizing that it doesn't deliver until Monday. When they do that (you know, be honest and up front about it), I'm far more likely to accept the load, even if it's crappy. And especially if it's one they've already booked. Last thing I want to do is for someone in dispatch to book a load for me, and then have them go back to the customer with their hat in their hand saying we can't run the load.

If someone in dispatch takes the time and effort to find me a load, the least I can do is run it. That is, after all, why I'm out here (sorry Charlie). But they've got to be honest and forthcoming about the load.

Interestingly, when I called in this morning to talk to him, it was a couple of minutes before 11AM. I had no idea what his hours were today, turns out 6-11. Instead of a person answering the phone and saying something along the lines of, "Hello?", I heard 60s sitcom music. 30 seconds later someone gets on and asked me if I was looking for someone I have never heard of, and I said no, I was looking for Junior. He said he's not here. I said I thought he was supposed to work today, and the other guy said, he was, but he's not here.

The "suspicious" in me wonders if Load 1 has caller ID and if that's why I was immediately put on hold, and if I wasn't slightly misled by the one who eventually answered the phone. Before you know it I'll be believing in FEMA Camps and that the brilliant and masterful mind behind 911 was a C student.

This is the kind of suspicions and perceptions that occur when communication breaks down, not to mention when you get played.
 

jelliott

Veteran Expediter
Motor Carrier Executive
US Army
We do have caller I'd but we would need to remember a million numbers as cell numbers ce up as just the number.
 

OntarioVanMan

Retired Expediter
Owner/Operator
When they say it doesn't deliver till Monday....I do give them an option....IF I am the only 3 skidder around...I will pick it up and bring it back to the yard for someone else to take out Sunday...instead of losing the load completely....we work together.....
 

jelliott

Veteran Expediter
Motor Carrier Executive
US Army
No just find situations frustrating at times. It is just one of the "joys" of ownership.
 

OntarioVanMan

Retired Expediter
Owner/Operator
No just find situations frustrating at times. It is just one of the "joys" of ownership.

You of anyone should know..."the human factor" comes into play....

Hard to say...Did Jr omit information on purpose? Was it an oversight?....
Being a Friday.....should Turtle have asked if it was a keeper just to be on the safe side...I am betting he will from now on....
 
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