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January 2015

Tennesseahawk

Tennesseahawk

Veteran Expediter
fifaref2 said:
Here is the email sent to Sergio, CEO of Chrysler.

Hello Sergio,

I'm sure you may recognize my name by now lol. I'm the one that had choice words with Sherman Dodge. Was I wrong, of course. Was the dealer incompetent, yes. Wish things on both sides could have worked for the better but it is what it is.

We were doing the buy back program and today Jill Carter said we would owe $13,000 minimum due to mileage. We have just over 100,000 miles now and back in August we had around 50,000. So we now are being penalized for miles though we were told different by Sandra at ISG. The dealer sales manager, Tom Conway, told Sandra we use this van for our transportation business and would put a lot more miles on it. Sandra told him as long as they're not vacation miles it didn't matter. Now it matters because we put so many on. What were we suppose to do let the van sit as a lawn ornament until Chrysler got our van which took nearly four months. We have a monthly payment so we must work the van. Jill just said it's all the extra miles. Like I said what were we suppose to do?

This lemon van we have here now fails us again it could bankrupt us. We have been in business for a year. It would definitely force us to shutdown. No compassion? What is 50,000 miles for a billion dollar company such as yours? This great country of ours bailed Chrysler out with billions of dollars and I'm here asking compassion for around $13,000. I don't get it. Were small business people that made an investment with your van and I think it's a great accomplishment to do so much work with this van in such a short time. I can't believe Chrysler is going to squash us like this. Please intervene.

There's also issue of a roof vent I put on the van. Jill doesn't have accurate info on this either and I didn't get into specifics with her. At the time Sandra spoke to my wife initially we had a rooftop A/C installed. I have receipts to prove purchase date which was done in the spring. The roof vent was put in place with the onset of winter approaching so the A/C unit wouldn't see the elements of the winter season. We didn't expect the new van until late November. Jill believes this was something done since the buy back was initiated and I can show the A/C was there prior to. My wife spoke to Sandra concerning this in their initial phone calls and Sandra stated any upfitting you do we will reimburse you for upon receipts.

Please tell me which you value more; knowing you allowed for a small company continue with their love for transporting freight or putting $13,000 in Chryslers pocket.

Chrysler has shown real compassion over the last year concerning our van issues. Stephen Brown has exceeded my expectations with making himself available and seeking solutions. I'm asking for Chrysler for more compassion. That's why I am shocked still that Jill is showing no compassion. She's stuck on $$$$$. I told her we have lost more money in revenue during the downtime that our van was being repaired for numerous issues than the $13,000 she's requiring. It's as though she wants to penalize us for something.

I asked to speak to you and Jill said you wouldn't. Are you on a higher pedestal than me? Are you an elitist? Are you the 1%? I'm none of that either. I am, though, a Chrysler customer. What does that mean to you? To me it means everything and so does this van. I am someone that had a dream of owning my own van and running my own company hauling freight. Your product fit the requirements and the dimensions exceeded the competitors. I envisioned a long road of success and adding more Promasters to our fleet. By my word of mouth only I have sold four Promasters to one fleet owner and another buddy bought one. That's five Promasters yet Jill is hesitant over $13,000 and 50,000 miles.

Nobody told us if you continue to use this van as a work van you will be penalized. If we knew all that then we would have chosen a 2014 van. But the dealer couldn't locate a 2014 comparable model so we had to wait for a 2015.

I plead with you to stand behind this product and honor what was originally agreed to. We never received any of our rights at the beginning concerning the buy back program. We took Chryslers word. That word was we wouldn't be penalized for the miles then or as we continued to wait for a new van.

I await your reply and truly wish to see you make an honorable decision. Our future in this line of work rests solely on you and this lemon.
Click to expand...

You both beg for compassion, and sound a bit condescending. "Save us from this lemon your company produced, Mr CEO." Do you see what I mean? IMO, it should've sounded more businesslike, and less pleading. Also, coming across like he owes you, because your country bailed his company out... not a good idea.
 
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F

fifaref2

Veteran Expediter
Tennesseahawk said:
You both beg for compassion, and sound a bit condescending. "Save us from this lemon your company produced, Mr CEO." Do you see what I mean? IMO, it should've sounded more businesslike, and less pleading. Also, coming across like he owes you, because your country bailed his company out... not a good idea.
Click to expand...

I see your point. What's good for the goose should be good for the gander in regards to the bailout. It is a lemon, their own words. It is pleading because I'm trying to get their attn and also for him to realize they're backing out on an agreement. I don't like the business approach because I'm trying connect personally. As for owing us, hell didn't the taxpayers lose billions on these bailouts? I think they owe more than just a lemon.
 
F

fifaref2

Veteran Expediter
Tennesseahawk said:
You both beg for compassion, and sound a bit condescending. "Save us from this lemon your company produced, Mr CEO." Do you see what I mean? IMO, it should've sounded more businesslike, and less pleading. Also, coming across like he owes you, because your country bailed his company out... not a good idea.
Click to expand...

I could of done better explaining conversations. I've had and the issue and asking for direct solutions. But Your so vested in this....I should have posted here before sending and got opinions. Don't think he'll do anything. Then we'll go arbitration. If we lose its not the end of the world. 50K miles no issues of significance so maybe we're past the lemon issues. We're going run the :censoredsign: out of it pay it off and go diff route for vans.
 
GrassHopperr

GrassHopperr

Expert Expediter
Owner/Operator
fifaref2 said:
Here is the email sent to Sergio, CEO of Chrysler.

Hello Sergio,

I'm sure you may recognize my name by now lol. I'm the one that had choice words with Sherman Dodge. Was I wrong, of course. Was the dealer incompetent, yes. Wish things on both sides could have worked for the better but it is what it is.

We were doing the buy back program and today Jill Carter said we would owe $13,000 minimum due to mileage. We have just over 100,000 miles now and back in August we had around 50,000. So we now are being penalized for miles though we were told different by Sandra at ISG. The dealer sales manager, Tom Conway, told Sandra we use this van for our transportation business and would put a lot more miles on it. Sandra told him as long as they're not vacation miles it didn't matter. Now it matters because we put so many on. What were we suppose to do let the van sit as a lawn ornament until Chrysler got our van which took nearly four months. We have a monthly payment so we must work the van. Jill just said it's all the extra miles. Like I said what were we suppose to do?

This lemon van we have here now fails us again it could bankrupt us. We have been in business for a year. It would definitely force us to shutdown. No compassion? What is 50,000 miles for a billion dollar company such as yours? This great country of ours bailed Chrysler out with billions of dollars and I'm here asking compassion for around $13,000. I don't get it. Were small business people that made an investment with your van and I think it's a great accomplishment to do so much work with this van in such a short time. I can't believe Chrysler is going to squash us like this. Please intervene.

There's also issue of a roof vent I put on the van. Jill doesn't have accurate info on this either and I didn't get into specifics with her. At the time Sandra spoke to my wife initially we had a rooftop A/C installed. I have receipts to prove purchase date which was done in the spring. The roof vent was put in place with the onset of winter approaching so the A/C unit wouldn't see the elements of the winter season. We didn't expect the new van until late November. Jill believes this was something done since the buy back was initiated and I can show the A/C was there prior to. My wife spoke to Sandra concerning this in their initial phone calls and Sandra stated any upfitting you do we will reimburse you for upon receipts.

Please tell me which you value more; knowing you allowed for a small company continue with their love for transporting freight or putting $13,000 in Chryslers pocket.

Chrysler has shown real compassion over the last year concerning our van issues. Stephen Brown has exceeded my expectations with making himself available and seeking solutions. I'm asking for Chrysler for more compassion. That's why I am shocked still that Jill is showing no compassion. She's stuck on $$$$$. I told her we have lost more money in revenue during the downtime that our van was being repaired for numerous issues than the $13,000 she's requiring. It's as though she wants to penalize us for something.

I asked to speak to you and Jill said you wouldn't. Are you on a higher pedestal than me? Are you an elitist? Are you the 1%? I'm none of that either. I am, though, a Chrysler customer. What does that mean to you? To me it means everything and so does this van. I am someone that had a dream of owning my own van and running my own company hauling freight. Your product fit the requirements and the dimensions exceeded the competitors. I envisioned a long road of success and adding more Promasters to our fleet. By my word of mouth only I have sold four Promasters to one fleet owner and another buddy bought one. That's five Promasters yet Jill is hesitant over $13,000 and 50,000 miles.

Nobody told us if you continue to use this van as a work van you will be penalized. If we knew all that then we would have chosen a 2014 van. But the dealer couldn't locate a 2014 comparable model so we had to wait for a 2015.

I plead with you to stand behind this product and honor what was originally agreed to. We never received any of our rights at the beginning concerning the buy back program. We took Chryslers word. That word was we wouldn't be penalized for the miles then or as we continued to wait for a new van.

I await your reply and truly wish to see you make an honorable decision. Our future in this line of work rests solely on you and this lemon.
Click to expand...

Not sure I would use words such as "lol" when addressing the CEO of Chrysler, but that's just me.
 
Tennesseahawk

Tennesseahawk

Veteran Expediter
fifaref2 said:
I see your point. What's good for the goose should be good for the gander in regards to the bailout. It is a lemon, their own words. It is pleading because I'm trying to get their attn and also for him to realize they're backing out on an agreement. I don't like the business approach because I'm trying connect personally. As for owing us, hell didn't the taxpayers lose billions on these bailouts? I think they owe more than just a lemon.
Click to expand...

Did you get this agreement in writing?
 
F

fifaref2

Veteran Expediter
Tennesseahawk said:
Did you get this agreement in writing?
Click to expand...

No. They do nothing in writing. It was over the phone, we say yes we want new van. Buy back people call dealer and they order new van. They call finance company who agrees to swap collateral. It arrives and you pay title transfer fee and your on your way. Since nothing in writing obviously they can do as they please which is why im sure they offer nothing in writing. Only time we would of signed anything was the final step.
 
OntarioVanMan

OntarioVanMan

Retired Expediter
Owner/Operator
ntimevan said:
...........lol
Click to expand...

10931325_838625559509267_3637752211990977431_n.jpg
...............:p
 
jujubeans

jujubeans

OVM Project Manager
Well GOOD Morning World! The sun is shining and the snow is melting and we love working with Murray and Sally! Here's to another great week! *tipping my coffee cup*
 
f4ftrucker

f4ftrucker

Rookie Expediter
So Iwas laying here in my hotel room at 11am minding my own business and I hear the bed squeaking upstairs and moaning. Lmfao

They just left in separate cars lol.
 
ntimevan

ntimevan

Veteran Expediter
Owner/Operator
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