Is Truck Stop Customer Service Improving?

MentalGiant

Seasoned Expediter
Thinking about the Dallas area and why they have the truck stops in the south part. The Northern, Western and Eastern is where all the snobs live or you could say the rich or well off people. They probably didn't want to see truckers in their part of the neighbor hood, so the city allowed the truck stop companies to build in south dallas since it was trashed already.
 

greg334

Veteran Expediter
Pjjjj,
Some time ago there was a discussion about the margins on the price of fuel, most thought it was 2 or 3 cents but these places are making more like 15 to 20 cents a gallon if I remember right. Their mark up alone on the food items is like 60%, slimjims are a perfect example, I can go to my local grocery supply place, pick up a case and sell them at a buck and double my money.

The station around the corner from me makes 11 cents per gallon on diesel and 14 cents on gas, he leases the station from one of the big guys. He told me that he was interviewed by WDIV and he said exactly what he has said to me and the reporterette stopped the camera and told him to prove it, calling him a lair.

The bigger problem I find is that these companies can't help but hire anyone who is breathing. I have had problems with managers who stood there talking to their friends while there is one girl on the fuel desk, no one at the front watching what goes out the door while we, who are paying $400 to $1000 for fuel wait 45 minutes. This goes for the people at the subway counters, and even the buffets - you get what you pay for.

But to top this all off, these companies know that they have us ... well you know what I mean. We are so used to poor service and poor everything that they just won't ever change for us. Some of the better Truck Stops are the ones who actaully cater to the RV crowd, and much of the buisiness has shifted to "Family Travel Center" type of buisiness.
 

Moot

Veteran Expediter
Owner/Operator
By the way, the reason there are dividers between the urnals at Flying J and solid doors you can close when sitting down in the bathroom is Jay Call was a modest man. He wanted his customers to have the same privacy he wanted in a public rest room.

I got this one a few years ago in an e-mail. Had to dig around to find it but couldn't resist posting it once I found it.

Men Using Urinal Video by Chris - MySpace Video
 

usafk9

Veteran Expediter
Mental Giant-

That crackhead was there yesterday, and called my wife 'sista'. If you'd like, I'd be happy to cart her up to Lenawee county for you.....



Mod-

Sorry for the 4-lettered words. Mild, IMHO, but not my site. I apologize. Maybe one of these days I'll actually read the TOS:)
 

pjjjjj

Veteran Expediter
Pjjjj,
Some time ago there was a discussion about the margins on the price of fuel, most thought it was 2 or 3 cents but these places are making more like 15 to 20 cents a gallon if I remember right.

I did find something regarding the profit on gasoline.. but couldn't find the same type of summary for diesel. The one I found is from the State of Michigan in June 2008, and gas at that time was around $4.00/gal. It shows $0.02 profit, or .5%. I have read that one of the taxes on deisel is more than the same one on gas. Anyway, the chart is here:
AG - Gas Prices
Also note that the $0.02 'profit' per gallon, is not profit at all, but only the retailer's take on the whole amount of the price of gas. From that amount, he will pay his overhead and operating expenses.

greg334 said:
Their mark up alone on the food items is like 60%, slimjims are a perfect example, I can go to my local grocery supply place, pick up a case and sell them at a buck and double my money.

With their main operation being fuel, the retail side is another venue to keep them profitable. It's like a convenience store, not like a grocery store.

greg334 said:
The station around the corner from me makes 11 cents per gallon on diesel and 14 cents on gas, he leases the station from one of the big guys. He told me that he was interviewed by WDIV and he said exactly what he has said to me and the reporterette stopped the camera and told him to prove it, calling him a lair.

First, you can't believe everything people say, right? I would be more inclined to believe a published government report than a business owner's statement about his or anyone else's business. But that's just me. But even if it were $0.11 he was making on each gallon, deduct from that all the overhead and operating costs and staffing. On 300 gallons, it's only $33.00 out of the $1200 it would've cost the trucker when fuel was at $4/gal. I can't imagine how much it must cost to maintain, operate and staff one of those truckstops.

greg334 said:
The bigger problem I find is that these companies can't help but hire anyone who is breathing. I have had problems with managers who stood there talking to their friends while there is one girl on the fuel desk, no one at the front watching what goes out the door while we, who are paying $400 to $1000 for fuel wait 45 minutes. This goes for the people at the subway counters, and even the buffets - you get what you pay for.

But to top this all off, these companies know that they have us ... well you know what I mean. We are so used to poor service and poor everything that they just won't ever change for us. Some of the better Truck Stops are the ones who actaully cater to the RV crowd, and much of the buisiness has shifted to "Family Travel Center" type of buisiness.

The rest I won't even speak to, since I find it's like that everywhere nowadays. Hard to find good people who give a crap, and especially who will work for their money, especially on the lower paying jobs.
Also, I would imagine they have to put up with a lot of attitude from truckers in general. After laying out twelve hundred bucks, in the trucker's mind, the place is making a killing at his expense, and he should therefore be entitled to getting some nice perks thrown in there and maybe a handshake or something. Apparently it's the oil companies who should be bowing down to the truckers.
If some of the better truck stops are shifting their focus to family RVers, I wonder if there is a reason for that?
 

broker

Seasoned Expediter
pjjjjj,
Are you serious when you say you will believe what the government tells you?
I only believe what I can touch, see or smell myself (or should I say, by personal experience).:D
Never what I hear or read.
BIG JOHN
 

pjjjjj

Veteran Expediter
pjjjjj, Are you serious when you say you will believe what the government tells you?

Actually, what I said was:

I would be more inclined to believe a published government report than a business owner's statement about his or anyone else's business.

After hearing business owners talk about their businesses, (not just this one), I have learned many are not speaking in apples-to-apples terms, many don't understand the financials of their own business, and many more just simply like to state that things are better (or worse) than they really are.

Between the two choices, I'll take the published government document. At least it can be called upon to be backed up with how and where they got their numbers, which can then be refuted. Not so with the words out of the mouths of unknown business owners. In my brief research, I haven't come across anyone refuting these numbers. Feel free to post if you have.

Glad to see you returned to our forums Broker. It's hard to stay away, isn't it? :D
 

OntarioVanMan

Retired Expediter
Owner/Operator
From what I've seen RVer's buy nothing but their fuel at a J....they use the FREE sewer dump..use the FREE parking to cook the food they bring....use the FREE dog walk....use the FREE toilets...they contribute very lttle to a truckstop..I can't understand why they are pandered to.
 

ATeam

Senior Member
Retired Expediter
RV drivers buy propane too, and perhaps C-store items for themselves and their rigs. There are a lot of RVs on the road at times. Fuel sales may be significant. Still, I would love to see straight trucks permitted in the RV lots at J. They were at the Pontoon Beach we weekended at recently and we spent time and money there as a result.
 

OntarioVanMan

Retired Expediter
Owner/Operator
RV drivers buy propane too, and perhaps C-store items for themselves and their rigs. There are a lot of RVs on the road at times. Fuel sales may be significant. Still, I would love to see straight trucks permitted in the RV lots at J. They were at the Pontoon Beach we weekended at recently and we spent time and money there as a result.

I agree...straights and bobs take up less room and they don't take almost 2 spaces because of their sliders open...2 rvs take 3 parking spots....a straight can't be that much heavier then an RV with a trailer...
 

aileron

Expert Expediter
Speaking about RVs, have you tried to pull in teh J at Carmel Church, VA or Carlisle, PA? Maybe others too, but these 2 stuck out to me. All car parking, not only RV parking is taken up by these RVs from Quebek. I drive a van and it was difficult to get in and out of there. And to be honest, I didn't see them fueling there either, maybe one or two...
 

Slo-Ride

Veteran Expediter
The retailers have these offerings.. overnight parking, all-you-can-eat buffets and restaurants, retail goods, showers, laundry, office & internet services, etc. Most of us are in business to be profitable, correct?

But the truckers are suffering,

And then we complain.. service is slower..

The big rig truckers who may be buying lots of fuel are finding the parking spaces taken, And so they start to question why they are spending their fuel money there.

Now.. don't get me wrong, I'm not criticizing anyone here, We need to pay for their services, just as we expect to get paid for ours.

1. I see em offering cig lighters that blink,,flashlights that aint worth buying etc etc..I would bet my next B/Lading that I couldnt walk into the next place I come to and get a fuel filter.

2. Yep the truckers are suffering,,,thats why I avoid eating there when possible,just one of the things I had to cut out.

3. It is slow,,,no reason to take 1/2 hr. to take on fuel,,time is money.

4. I see more and more dropped trailers,empty trucks sitting for a few days at a time,taking up spots, mangers should correct this if parking is a issue in thier lots.

5. several hundred dollars for for A complete L.O.F is a bit out of line dont ya think.My cost is around 100$ for a complete service if I do it myself. I dont mind paying for things I need they just dont offer what I need at a good price,,no gallon of oil is worth 15 dollars,,
Wait maybe oil is worth 14-15$ a gallon,,,so many keep paying for it in truck stops.
 

greg334

Veteran Expediter
flashlights that aint worth buying


Let me see - I bought a flashlight, it worked great in the store with the expensive batteries I bought with it. It lasted all but 10 minutes and I brought it back for another. After doing that three times, I asked for a refund and was told no refunds on electrical products. Then the manager told me that I broke them, saying I put the batteries in wrong - she refused to show me what the right way was to put them in.
 

MentalGiant

Seasoned Expediter
Let me see - I bought a flashlight, it worked great in the store with the expensive batteries I bought with it. It lasted all but 10 minutes and I brought it back for another. After doing that three times, I asked for a refund and was told no refunds on electrical products. Then the manager told me that I broke them, saying I put the batteries in wrong - she refused to show me what the right way was to put them in.

What a rip off. Even if you put the batteries in upside, it doesn't break it. I would called the Corp. of that truck stop and complained. I can go along with no refunds on electrical items, but set there tell you that you broke it by putting the batteries wrong, she was just showing her ignorance on how to settle things.
 

greg334

Veteran Expediter
Well I did talk to the regional manager, who happened to appear there the next day and he was talking to her, so I interrupted them in their important conversion (which p*ssed her off) and asked him how does one put batteries in a flashlight correctly. He thought I was joking, but when I told him the story, I got the refund and a better flashlight.

The point is that even if there is a refund policy, after the first two, it should have been looked into. But again I come from a customer service background and I am critical more so over small issues - like employees getting free food and rude counter people.
 

DougTravels

Not a Member
Did you try turning it on in the daylight with the batteries backwards, if so did it emit darkness to lit areas?
 
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