We bumped into a scanning issue this morning that is reoccurring of late. Driver scanned paperwork normally, no invalid scan message. Fleet Vision showed the load as paperwork not received which is normal. Checked again this morning and FV still showed ppwk not received. Checked with Admin, and they say they don't have the scan. Qualcomm scan outbox showed the scan was sent giving a confirmation number. Contacted the driver and had him scan the ppwk again. However, to get the load paid this week, admin requested the driver fax the ppwk. Driver stopped and faxed the ppwk, load will be paid.
Where do the scans go?? Who is responsible for picking them up?? Do the scans get lost in cyberspace?? Anyone else having this problem?? What can we do to stop this in the future?? Two hours spent this morning in phone calls getting this addressed and that doesn't count the inconvenience to the driver.
