41 minutes today.
Will Hold Time ever improve at Panther?
- Thread starter T270_Dreamin
- Start date
explain "hold time" please
Wait time to speak with someone on phone.
seems to be an ongoing issue with them.....
2400 miles... 2600 miles... 1400 miles for this week in 3 days, if they keep freight coming at 2000+ miles a week in a Sprinter I suppose I could deal with the long hold time. Not sure why they can't hire extra phone support. I can understand 5-10 minutes on hold but anything past that is excessive. I nearly forget what I'm going to say by the time a representative picks up. 
especially when it could be a customer service issue...2400 miles... 2600 miles... 1400 miles for this week in 3 days, if they keep freight coming at 2000+ miles a week in a Sprinter I suppose I could deal with the long hold time. Not sure why they can't hire extra phone support. I can understand 5-10 minutes on hold but anything past that is excessive. I nearly forget what I'm going to say by the time a representative picks up.
Certainly a place that could use some improvement. On the flip side as mentioned, they do have the freight. So there is that.
Do this... the next time they call you, tell them to please hold and then mute the phone and set it down. See how long they hold on.
Do this... the next time they call you, tell them to please hold and then mute the phone and set it down. See how long they hold on.
I've actually have thought about doing just that a few times ha!
My personal best record is 72 minutes set on 3-1-2010, shattering my previous record of 38 minutes.
You guys are wayyyy more patient than me. I wouldn't hold on the phone for long.
They're probably in shock that you're back in service.
I'm OOS again. Yesterday things got really stupid, one dry run and later last night I got dinged for a refusal. I missed the 8 hour rule by one hour and the 40% deadhead rule by 6%. When things get stupid, it usually comes in 3's so I figured I'm better off OOS. Besides, I have a funeral to attend tomorrow morning. I will be back in service tomorrow afternoon, unless things turn stupid again.
You didn't spend 4 years on hold trying to get signed on again did you?
For me it was over 41 min today because I hung up the phone and forgot the last question I had for them so I had to call back. Luckily I had a 15.6" laptop in front of me to help keep occupied during the wait. But I highly recommend having a list of everything encase you have to call back and wait another 45 min to a hour !
!
It's not so much about being patient but more about totally embracing the stupidity.