Typical Bullcrap, they know all too well the multitude of similar issues owners are having.... The emergency brake issue was so common they re-engineered and eliminated the hand crank for it opting for an electric system for it ... When my transmission lost reverse they had seen it so much they just automatically replaced it rather than following their standard procedure of taking it apart and sending FCA pictures and trying to salvage the original by throwing parts into it .... Its taking an average of a year's wait for their mechanics to get into one of the 2 certification programs they have for the promaster and Dodge can't keep enough certified techs at all business link certified dealerships, and non certified techs aren't supposed to do any warranty work
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