Agreed......
Suggestion Box Thread
- Thread starter OntarioVanMan
- Start date
Agreed......
golfournut
Veteran Expediter
Is it possible to include in the load info, rcvg hours, or something like 24/7. I would think this info would help us better plan our trips, especially the week enders. Just my 2 cents.
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shadow7663
Expert Expediter
Most ( not always ) of the time the phone numbers are in travel order for the shipper and receiver. If not you can usually get the number off Google.
jujubeans
OVM Project Manager
*lol*...you guys sure want a lot....
I also think that things contained in the "notes" that you sometimes see on FleetVision should be on the QC. I could have really used that information the other day. Would have made both me and the customer very happy.
LEG 2 NOTES: CUST:XXXXXX ADDR:XXXXXX-REQ 96 IN DOOR HGT RECEIVE AT DOCK F-DRIVER ID IS REQ AT CHECK IN PH:XXX-XXX-XXXX CHECK IN PH:XXX-XXX-XXXXCUST. CODE:XXXX
I could have really used that phone number. It was the cell phone number for someone inside the building who was sitting there waiting on me. I arrived at 0230 for an 0400 scheduled delivery, but shipping and receiving didn't open for "regular deliveries" until 0530. Park and wait, despite me telling the guard that it wasn't a "regular delivery". 0400 comes and goes and I call dispatch, who calls the customer.
Meantime the guy in the building with the cell phone, and the other three people who need those parts to repair a machine before first shift starts, is on the phone freaking out because it's after 0400 and I'm not there yet. Finally around 0500 dispatch calls with the information in the notes and at the same time the security guard is knocking on my door telling me I'm to be let in ASAP.
He escorts me back and I go in and deliver the load (and plastic bag, 5 pounds, of really important parts), and get yelled at because, "You were supposed to be here at four!". To my rescue, the security guard noted to the angry gentlemen, "He's been here since two thirty." To which one of the angry men inquired to the security guard, "Why didn't you call me the minute he got here?" The guard replied, "I didn't know you wanted me to call you. You should have told me." To which someone scribbled an unintelligible signature and then disappeared before I could get his name to type in on the QC.
It's not just a job, it's an adventure.
LEG 2 NOTES: CUST:XXXXXX ADDR:XXXXXX-REQ 96 IN DOOR HGT RECEIVE AT DOCK F-DRIVER ID IS REQ AT CHECK IN PH:XXX-XXX-XXXX CHECK IN PH:XXX-XXX-XXXXCUST. CODE:XXXX
I could have really used that phone number. It was the cell phone number for someone inside the building who was sitting there waiting on me. I arrived at 0230 for an 0400 scheduled delivery, but shipping and receiving didn't open for "regular deliveries" until 0530. Park and wait, despite me telling the guard that it wasn't a "regular delivery". 0400 comes and goes and I call dispatch, who calls the customer.
Meantime the guy in the building with the cell phone, and the other three people who need those parts to repair a machine before first shift starts, is on the phone freaking out because it's after 0400 and I'm not there yet. Finally around 0500 dispatch calls with the information in the notes and at the same time the security guard is knocking on my door telling me I'm to be let in ASAP.
He escorts me back and I go in and deliver the load (and plastic bag, 5 pounds, of really important parts), and get yelled at because, "You were supposed to be here at four!". To my rescue, the security guard noted to the angry gentlemen, "He's been here since two thirty." To which one of the angry men inquired to the security guard, "Why didn't you call me the minute he got here?" The guard replied, "I didn't know you wanted me to call you. You should have told me." To which someone scribbled an unintelligible signature and then disappeared before I could get his name to type in on the QC.
It's not just a job, it's an adventure.
Agreed. As it is now, if you shut down at 1800 for your 10 hour, it would mean getting up at 0400 to send a mac 24. Defeats the purpose of "rest"
Just add another reason to mac 23 and change reason #1.
#1 Sleep back in service in 10 hours.
#2 Sleep will send mac 24.
Right now, when you take your 10 hour, it's dead time. You lose idle hours and have to lose more time waiting for loads.
Dispatch could just pass you over if a load comes up until your break is up. If you are the only one in an area, they would know when to start looking for loads.
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ebsprintin
Veteran Expediter
Agreed. I think that is sometimes the information that runs off the end of the address line in the macro. I don't think dispatch realizes we can't see all the information that they can apparently see on their screen. I've missed critical information that was hidden "off the page".
eb
That critical information that loads sometimes have is at times found buried in the "by accepting this load" message. I think it warrants its own message (especially since us vanners don't require the "you have enough hours" msg)
Ive not been here long enough to experience any of this but I have seen it as a problem as a company driver a few years back. Scott's suggestion, if possible, is the way to go. A seperate msg with the important info will be less likely to get overlooked. Since the info IS important, it should warrant its own msg. Imno (in my newbie opinion
)
Dumb question: why is the 'please put me back in service' macro the only one that doesn't require the truck number?
Or better: why do the rest need it?
I think the only ones that require a truck number are the scans.
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I agree, and we have this request for software change in too our software provider.
I think what he means is when the Bldg or Suite number is at the end of an address line, it gets cut off. Sometimes, you see just enough letters to know there's more info, but not what it is.
