Sounds like they were having second thoughts and realized how valuable you guys are, only it was too late.
That's a nice thought, and thank you for sharing it, but we do not know if that is true either. No explainations were given and we expect none ever will be. That's just the way FedEx Custom Critical is.
Readers, please note that the administrative details of Diane's and my departure from FedEx Custom Critical are meaningless and there is nothing to be gained by trying to read anything into them. The important fact is not that this letter or that letter was received, it is that we changed carriers and are now moving on.