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Ohioans are Rude Potty Mouths

Turtle

Turtle

Administrator
Staff member
Retired Expediter
Congratulations Ohio! You simultaneously made the list of those who Curse the Most (top of the list, actually) and the list of those least likely to say “please” and “thank you.”

2D9844626-cursing.blocks_desktop_medium.gif


(Link to larger, more detailed image - http://marchexdotcom.files.wordpress.com/2013/05/cursing.gif)

Ohio residents curse more than anyone else in the country, according to ananalysis of customer service calls by Marchex, a mobile add technology firm. In addition to having potty mouths, people living in the Buckeye state also are less likely to mind their manners, ranking among the top five “least courteous” states in the nation.

Ohio ranked first among states where people were most likely to curse, swearing in one out of about every 150 phone conversations. Maryland came in second, followed by New Jersey, Louisiana and Illinois.

The state less likely to drop the f-bomb or some other curse word? Washington.

People there cursed once in about every 300 conversations — or half as much as Ohioans. Massachusetts, Arizona, Texas and Virginia rounded out the top five of what Marchex dubbed the “goody two-shoes” category.


The company also aggregated data on the states most likely to say “please” and “thank you.” South Carolina came in first, followed by North Carolina, Maryland, Louisiana and Georgia.

The least courteous states were Wisconsin, Massachusetts, Indiana, Tennessee and Ohio.
 
Pilgrim

Pilgrim

Veteran Expediter
Retired Expediter
A survey conducted by a telemarketing firm could hardly be considered a reliable source. Hopefully this "study" wasn't financed by taxpayer funds.
 
Turtle

Turtle

Administrator
Staff member
Retired Expediter
Pilgrim said:
A survey conducted by a telemarketing firm could hardly be considered a reliable source.
Click to expand...
What makes it unreliable? Plus, it wasn't a survey, it was an analysis of already existing recorded customer service calls. They examined more than 600,000 phone calls from the past 12 months, calls that were placed by consumers to businesses across 30 industries, including cable and satellite companies, auto dealerships, pest control centers and others. They used call data mining software to aggregate selected pleasantries (and not so pleasantries). Plus, they aren't a telemarketing firm, they are firm that creates and analyzes advertising for mobile devices. The type of data mining analysis they performed for this is what their business is all about.
 
cheri1122

cheri1122

Veteran Expediter
Driver
I think my calls to Verizon customer service might be responsible for at least some of those numbers - I never once said please or thank you to them, either. :eek:
 
tknight

tknight

Veteran Expediter
After dealing with some companies it's amazing there aren't some new words being invented!
 
Pilgrim

Pilgrim

Veteran Expediter
Retired Expediter
Turtle said:
What makes it unreliable? Plus, it wasn't a survey, it was an analysis of already existing recorded customer service calls. They examined more than 600,000 phone calls from the past 12 months, calls that were placed by consumers to businesses across 30 industries, including cable and satellite companies, auto dealerships, pest control centers and others. They used call data mining software to aggregate selected pleasantries (and not so pleasantries). Plus, they aren't a telemarketing firm, they are firm that creates and analyzes advertising for mobile devices. The type of data mining analysis they performed for this is what their business is all about.
Click to expand...
IMHO the content of the calls to some kinds of these businesses is likely to skew the results, as will the percentage of the total. If a high percentage of the 30 industries were cell phone companies (as Cheri pointed out), car dealers, cable companies, or perhaps credit card companies, bill collectors, etc, it's highly unlikely the callers are getting in touch just to express their love and appreciation. It would be interesting to see the list of the 30 industries involved.
One other thought: I'm not buying the notion that the people in WI and TN are more rude than those in NY and NJ - that's just bull#%*@! :p

Marchex Data Reveals Ohioans Curse the Most in the Country; Washingtonians the Least | Marchex Blog
 
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Turtle

Turtle

Administrator
Staff member
Retired Expediter
Pilgrim said:
IMHO the content of the calls to some kinds of these businesses is likely to skew the results, as will the percentage of the total. If a high percentage of the 30 industries were cell phone companies (as Cheri pointed out), car dealers, cable companies, or perhaps credit card companies, bill collectors, etc, it's highly unlikely the callers are getting in touch just to express their love and appreciation. It would be interesting to see the list of the 30 industries involved.
Click to expand...
Well, they were all calls to customer service departments, most to call centers, so I'm not sure how a particular industry would make any difference. Pіssed off is pіssed off whether it's a satellite dish company or a cell phone company. :D

On the other hand, many people are consciously not-rude when it comes to call center customer service, because they know that the 'tard on the other end isn't responsible for the problem.

Still, I think the rate of cursing per-number of calls, even from Ohio, is really pretty low. Washingtonians curse about every 300 conversations, and Ohioans, on the other hand, swore about every 150 conversations. I would have expected something closer to one out of every 20 conversations across the board. :D

I also think it's interesting that cursing was more likely in the morning than in the afternoon. I guess people stew on it overnight and then hammer 'em first thing in the morning.

One interesting this is where it says, "The calls that contain the most cursing are more than 10 minutes long. So the longer someone is on the phone, the more likely that call is to devolve."

That makes sense, since you’re on with a CSR for ten minutes or longer, it means there was a major issue that isn't getting resolved. Very few CSRs can spend ten minutes on the same issue, as they're off-script by then, and probably had to call in a supervisor or another department.

More likely it’s something that has been an issue the caller has been trying to resolve for a while. So when they first call, getting the scripted-for-a-three-year-old questions isn’t going to get a gracious response.
My satellite receiver box spends most of its time unplugged. If I don't watch any TV for a week or so and it remains unplugged, it looses its link with the mother ship and all of my programming goes away. All I have available to watch is the Disk Network NoHelp and Information Channel. It simply needs to be reset (re-authorized) by Customer Service. So, I call up Customer Service and tell them I need to have the box reauthorized. They immediately turn to The Script.

Them: "OK, the first thing I need you to do is unplug the receiver and leave it unplugged for 10 seconds, and then plug it back in [and then we'll waste 10 minutes waiting for it to reboot], wait while it does the check switch, acquires the signal and downloads the program guide."

Me: “Yes, assclown, I have already twice unplugged the receiver box for 10 seconds and then plugged it back in and I still don't have all of my programming. This ain't my first rodeo. You need to RE--AUTH--O--RIZE the f^&$ing box!"

There are, of course, certain regions of the country where cursing is just part of the everyday vernacular. Ohio is one of them, especially those potty-mouth Catholics in Cincinnati.

Ontario is another one. I've never heard so many casual F-bombs dropped in my life as up in Ontario from those nice and polite Canadians. It's hilarious.
 
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