Flying J Dallas TX. Yesterday morning went to the Western Star - Freightliner Dealership in order to get an PM (oil changed and lube) done on truck. Also needed warranty checked out for transmission, since we have been having intermitten troubles with transmission. Also wanted to have the alignment checked out. Tires seem to be wearing oddly. We sat there for 8 hours waiting for the work to be completed. After the first 6 hours Tracy went to see how the work was coming along, which is when we found out they had only just begun the oil change. So Tracy told them just to go ahead and just complete the oil change and not to worry about rest of it. We were not very happy with the lack of communication and the time frame.
It took 8 hours to get the oil changed! This morning we were fueling up and going to go over to a trailer company to see if they had a bumper for the back of our box. Tracy checked under the hood while fueling and became extremely upset. It turns out that nothing had been lubricated during the 8 hour oil change. So we went back and spoke with the Asst. Manager. He handled our complaint very professionally. He got us back in at the top of the list. The oil change was completed properly with everything lubricated that is supposed to be. The under carriage was power washed. We went over the warranty for the transmission like we had asked yesterday to do, but the service writer didn't have the time to do. We found that we had a common problem that Eaton is aware of. We also found out that our warranty is almost out. They were able to fix the transmission properly. It works great now! We just spent another 10 hours there today. So we have two days invested with no runs, but we got the transmission taken care before the warranty ran out. I guess the part would have been $1000 if we would have been out of warranty. So all in all we are happy with how the Asst. Manager handled the situation.
The alignment still wasn't checked. We will have to do that next time.
We called dispatch to let them know we are ready for a load. Just upsetting to lose 2 days of income. Dispatch had called us twice yesterday with load offers that we had to turn down due to the service we were trying to get done. Yes they knew we were out of service they were just checking to see if we could.
Well hopefully we can salvage the week with one more load this week at least. We were hoping for 2 more this week before all this service crap happened.
Oh well, win some lose some.
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