"LATE" delivery?

cranis · May 30, 2012

I live in York, Pa and used to haul Air cargo in an van and straight from the York area to Phila. airport, and took RT 30 over, and then rt 1 to 322. Well any way even in the late of night it would still take around 1.5 hrs. So I know your pain. The speed limit is just terrible. And they will nab you especially near where Rt 30 turn into highway in Lancaster Near the outlets(state police barracks.)

NTHEWIND · May 30, 2012

Opel2010 said:
For one thing, why did you accept a short run on Friday?

Second, yes, you were supposed to let 'em know that you won't make it on time due to the heavy traffic...

Question #1 $495.00
Answer to second question, When we get a load offered like this one that is ASAP PU/DEL 'the customer is waiting' It is a sure thing that it will come off the truck and we won't have to 'store' it on the truck over the weekend. ASAP also means that they KNOW you won't make the original times, just get it there.......ASAP. 16 years with the company and that's the way it's ALWAYS been.

Opel2010 · May 30, 2012

NTHEWIND said:
Question #1 $495.00
Answer to second question, When we get a load offered like this one that is ASAP PU/DEL 'the customer is waiting' It is a sure thing that it will come off the truck and we won't have to 'store' it on the truck over the weekend. ASAP also means that they KNOW you won't make the original times, just get it there.......ASAP. 16 years with the company and that's the way it's ALWAYS been.

Oh well, if you knew the consenquences you shouldn't complain. 16 years... wow!

NTHEWIND · May 31, 2012

UPDATE

After going back on the c-link and getting all the times, messages sent, no updated 'bumped' actual time sent to us,no 'running late' message, just a 'get it there ASAP' I called back in. This time talked to a different Contractor Cordinator. Explained the situation AGAIN.. she was really helpful a 100% turn around from the other person I talked to. I got the Late delivery taken off.
This is not my first rodeo, like I said before 16 years with the company, we KNOW how the system works and how to COA. This was the first time I had ever heard 'you need to call in 15 minutes before your delivery time if you're going to be late' BS. How are you suppose to KNOW what the delivery time is when they don't send you one, just get it there..... ASAP!

This is just one more example of the company mentality, (or lack of) and how out of touch they are in the 'real' world. "You have this many miles and we figure xxx miles per hour, so you should be there at xxx time"
All this does is encourage speeding and reckless driving by those drivers that feel the need to try to make unreasonable times.

"Safety Drives xxx, ....just don't be fricken late"

Thanks for all the thoughtful comments, be safe everybody.

NTHEWIND · May 31, 2012

Opel2010 said:
Oh well, if you knew the consenquences you shouldn't complain. 16 years... wow!

Bought my first truck in 1976, a 1973 Chevrolet Cabover. 318 Detroit, 10 speed, spring ride single axle. NO power steering and NO A/C.

cheri1122 · May 31, 2012

There's a really good reason Domino's quit promising to deliver in 20 minutes or it's free: pushing drivers to meet unreasonable deadlines is an accident waiting to happen. If the resulting accident is minor, only the driver gets blamed, but wise carriers & dispatchers are aware that a major 'incident' will cause a heap of trouble for them also.
Sometimes, we get too caught up in the 'rush!' to think straight.....

Turtle · May 31, 2012

Slow and steady wins the race, even in expediting.

Opel2010 · May 31, 2012

NTHEWIND said:
Bought my first truck in 1976, a 1973 Chevrolet Cabover. 318 Detroit, 10 speed, spring ride single axle. NO power steering and NO A/C.

I drove a White GMC when I was in trucking school... no power steering either.

Monty · May 31, 2012

I drove a White GMC when I was in trucking school... no power steering either.

Trucking schools hadn't been "invented" when I began driving ....

scottm4211 · May 31, 2012

Notanewbie said:
Trucking schools hadn't been "invented" when I began driving ....

Neither had trucks

Opel2010 · May 31, 2012

scottm4211 said:
Neither had trucks

Oh no, there were trucks, 1, 2 or 4 hp...

chefdennis · May 31, 2012

NTHEWIND wrote:

This is not my first rodeo, like I said before 16 years with the company, we KNOW how the system works and how to COA. This was the first time I had ever heard 'you need to call in 15 minutes before your delivery time if you're going to be late' BS. How are you suppose to KNOW what the delivery time is when they don't send you one, just get it there..... ASAP!

But yet in your 1st post you said you had 2 hrs to get it there....

NTHEWIND wrote:

I just can't believe that we were 'charged' with a late delivery on a little short run we did on a Friday of this month. The run picked up in Philadelphia (area), PA going to York, PA, 81 miles of 2 lane backroads, bumper to bumper Friday traffic. There was no way we were going to make the original pickup/delivery times when we took the load and was told to do the best we could this was ASAP PU/DEL, the customer would wait on us and get us unloaded. After we got loaded they allowed us 2 (two) hours to do the run, (yea 2 hours, look at the route!). We did the run straight thru without stopping and it took 2.5 hours. BECAUSE I did not CALL in and let them know that we were NOT going to make the delivery (in 2 hours) 15 minutes before the 'delivery' time this would be a late delivery. I told the company there was NO WAY a truck could make this run 'safely' in 2 hours.
SAFETY DRIVES "SOMETHING" but just don't be late, no matter how unsafe you have to be.
And you know what REALLY ticks me off even more. The warehouse where we picked up the shipment took a little over 1 hour to put 5 skids on our truck. ???

so its good to be 16 with the same carriers, you are to be congratulated..but in those 16 yrs you didn't know the rules...wow...As for a ASAP meaning just get there, that they "know you won't make a protect time..i am pretty sure everyone on this board including yourself has been give a ASAP pickup that also included a "protect time that would give you more then enough time to get there..yea get there ASAP, but you have to be there by XXXX as a "protect time....

Employee mentality!?!? So keeping the carrier that you contract with up to date on ETA's when you are running late so they can keep their client up to date is acting like an "employee"..?!?!? Hmmm and here I thought that was more about keep everyone in the loop and just doing the right thing to protect the customer or "end user".....

pearlpro · May 31, 2012

Worse yet is to bid on a drive at 10 am, sit around wait for the approval, because it's a go, just waiting now, and sit again till 4 pm when someone finally gets it together to approve the hot rush job, sit in over an hour of Philly traffic, all the time getting calls that need an update, get to the pickup point only to be questioned "why did it take so long, the load has been waiting from 11 am for you to get here, beat yourself silly in a torental down pour, all the while getting those "where ya'll at now" calls, then to get to within 30 min of destination, to get the call, the drop has moved to a *****house 30 miles north, and now is for 9 am, so you have to sleep somewhere till they open,get there and get the deer in the headlights look, "what's this stuff"?, and it now sits on this dock for 48 hrs cause the original place isn't ready for it yet............welcome to expediting! Been there don that, didn't get a shirt, it will happen again............................

Had a load very simialr that loaded out of an all nite warehouse near Effingham IL, had to go to Rockford IL was a rush delivery, THEY HAD TO HAVE IT, Arrive at the warehouse the JOB is not even ready there still MAKING the parts and filling the Bins, call and report to dispatch, NO WAY thats not the right stuff, go inside ask for the manager, show him the PRO etc he says WERE STILL MAKING THESE PARTS it will be Midnite, more calls, back and forth, dispatch talks to manager, now they dont want to pay for me sitting there, so I go out in the parking lot and sleep, 2 am they wake me up, load my truck, I drive straight up to the plant, the guy at the guard shack says WERE NOT OPEN TILL 9 AM, I say they wanted this stuff ASAP, I taked to so and so, he makes a call, they admit me, I back up to door, it opens a guy comes out screaming at me, where has this been, we paid to have this delivered overnite asap, i SHOW HIM THE time out stamp and tell him I was loaded at 2 am, he goes ballistic.....more phone calls, finally he signs and away I go.....

YOU NEED IT WHEN....

NTHEWIND · Jun 1, 2012

chefdennis said:
NTHEWIND wrote:

But yet in your 1st post you said you had 2 hrs to get it there....

NTHEWIND wrote:

so its good to be 16 with the same carriers, you are to be congratulated..but in those 16 yrs you didn't know the rules...wow...As for a ASAP meaning just get there, that they "know you won't make a protect time..i am pretty sure everyone on this board including yourself has been give a ASAP pickup that also included a "protect time that would give you more then enough time to get there..yea get there ASAP, but you have to be there by XXXX as a "protect time....

Employee mentality!?!? So keeping the carrier that you contract with up to date on ETA's when you are running late so they can keep their client up to date is acting like an "employee"..?!?!? Hmmm and here I thought that was more about keep everyone in the loop and just doing the right thing to protect the customer or "end user".....

WOW this is really fancy the way you did all the red coloring and quotes and stuff. I don't know where the Employee mentality!?!? came from, not me.
Over the years we have have had the same situations come up with ASAP runs, did the run with no problems. . You said something about... so its good to be 16 with the same carriers, you are to be congratulated..but in those 16 yrs you didn't know the rules...wow... The point being they changed the rulesfrom the way we have doing it.

x06col · Jun 1, 2012

NTHEWIND said:
WOW this is really fancy the way you did all the red coloring and quotes and stuff. I don't know where the Employee mentality!?!? came from, not me.
Over the years we have have had the same situations come up with ASAP runs, did the run with no problems. . You said something about... so its good to be 16 with the same carriers, you are to be congratulated..but in those 16 yrs you didn't know the rules...wow... The point being they changed the rulesfrom the way we have doing it.

WOW! Amazing, ain't it, that fedup would change the rules without consulting a old timer. Seems to recall some of my days with them. Prolly won't get any better tho...... However, maybe Terry could grease some skids for you to be consulted with in the future. Ya never know?

cannedmeat27 · Jun 1, 2012

Didn't know they changed the rules?

layoutshooter · Jun 1, 2012

cannedmeat27 said:
Didn't know they changed the rules?

Neither did I.

BigRed32771 · Jun 2, 2012

Got my first "running late" msg in a long time recently. I had a 3rd stop at a "safe haven" along the route to my delivery. I had confirmed that the haven location had a 24-hour manned gate and that I could arrive whenever I wanted and leave whenever I needed. No other facilities, though (even the restroom was 2 blocks from where we had to park and wasn't available at all after 10PM), so we had stopped for a meal, etc. along the way and were in no big rush to arrive. My reply to the "RL" was that it was impossible to be late for an arbitrary arrival time at an intervening point/holding area.

Computers. Gotta love 'em, especially when they try to manage our lives for us.

BigRed32771 · Jun 2, 2012

Got my first "running late" msg in a long time recently. I had a 3rd stop at a "safe haven" along the route to my delivery. I had confirmed that the haven location had a 24-hour manned gate and that I could arrive whenever I wanted and leave whenever I needed. No other facilities, though (even the restroom was 2 blocks from where we had to park and wasn't available at all after 10PM), so we had stopped for a meal, etc. along the way and were in no big rush to arrive. My reply to the "RL" was that it was impossible to be late for an arbitrary arrival time at an intervening point/holding area.

Computers. Gotta love 'em, especially when they try to manage our lives for us.

Monty · Jun 2, 2012

had to go to Rockford IL was a rush delivery, THEY HAD TO HAVE IT, Arrive at the warehouse the JOB is not even ready there still MAKING the parts and filling the Bins, call and report to dispatch, NO WAY thats not the right stuff, go inside ask for the manager, show him the PRO etc he says WERE STILL MAKING THESE PARTS it will be Midnite, more calls, back and forth,

Unlike some of the carriers, Landstar encourages us to be in contact with both the shipper and consignee if there seems to be a problem. I, personally, would have made the call to the receiver at the moment I knew I was to be delayed at the shipper. Then ETA updates as I progressed.

I would have also called the agent and told them, often the freight belongs to someone else, ie. Fedex.