Kudos to CIS
- Thread starter LDB
- Start date
The entire staff of CIS (including John - not just the ladies) is the "Cream of the Crop". I could give numerous instances that they were there for our Owner Operators and Premium Transportation Logistics. I highly recommend CIS.
shadow7663
Expert Expediter
We just moved our fleet over to CIS today! Everyone that we talked to on the phone was a pleasure to deal with. Hopefuly we never need it but its nice to know they are there when needed.
John, Shelly and the whole staff are great at CIS. We have our building insurance with CIS and never have any problems with CIS. John and Shelly are great people that have supported the Expediters Expo many years. Plus they save you a lot of money on truck insurance too. 
So Jenny, how was CIS when it came to your understand how road side assistance worked?
Were they involved with anything or followed up on any issue you had?
Kat, poo to you too
I think her first reply was self explanatory.
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Jenny
Veteran Expediter
So Jenny, how was CIS when it came to your understand how road side assistance worked?
Were they involved with anything or followed up on any issue you had?
Kat, poo to you too
When the door damaged happened I emailed John at CIS since I couldn't keep a signal to talk but the place were had wifi. He gave me the contact information for who I needed at Progressive. From there CIS followed up after the adjuster came to my dads house, in northern Michigan, where we were for Christmas. We also briefly discussed that the damages would be repaired while we were on our cruise to eliminate down time. The repair was then scheduled in Florida. Dropped the van off before we headed to port and picked up when we got back. There was a survey/follow up to make sure we were satisfied with things.
For the roadside assistance we called CIS when the van broke down. They gave us who we needed to contact at Progressive. Within 30 minutes our tow truck was there to take us to the dealership 75 miles away. Again we had a follow up to make sure we were satisfied.
We don't have to call CIS everytime as we can call Progressive directly, but we also like to make sure they know what is going on as well. Whether it matters or not I don't know.
When we were initially talking to CIS to get rate quotes, the rate was higher than our policy was at Load1, by about $40 per year. The reason being was that when we got it I was 26, and Nick 29. I have never had a ticket or accident and Nick has none on his current record. The deductible is only $100/$500 on our policy vs the $500/1000. Also the roadside assistance for $.50/month has already paid for itself as well as the price difference in the insurance rate. While talking to the tow truck driver, he said typically for a flatbed tow, which we had would be about $3.00 per mile. Ours would have been around $225. Another reason we prefer them is we know them. We have seen their faces and talked to them at various shows and workshops.
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greg334
Veteran Expediter
Xiggi, to me all I see is Kudos this and Kudos that which means little to those who may want to know how others feel about it.
I trust her to return a good description of how they handled helping out.
RMPM01 here is the link
Welcome! - Commercial Insurance Solutions
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gotta go
Veteran Expediter
Self mutilation is not recommended
I have posted kudos to them for being prompt and courteous when working by phone to get proof of insurance, ask a question or whatever. I have posted no stories because I have had no claims. I guess I could have claimed something from the deer that attacked my van but I have not and am not going to do anything about it. Hopefully there will be no other opportunity.