June Load 1
- Thread starter RoadTime
- Start date
Much better numbers this last week. I hope it’s breaking free! Have three big new customers that started too!
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Finished out my best month of the year with a big foot sighting in upper Michigan, and a reload at receiver.
Took a load up to Tawas City, MI.
I love it up here. Beautiful drive and delivered a stones throw away from Lake Huron.
I wish I could of stayed longer, but I had a reload heading down to Indiana.
I had to do a double take as I drove by and saw big foot in the woods
Took a load up to Tawas City, MI.
I love it up here. Beautiful drive and delivered a stones throw away from Lake Huron.
I wish I could of stayed longer, but I had a reload heading down to Indiana.
I had to do a double take as I drove by and saw big foot in the woods
May was a little better than April for me.
Sitting in Seville, OH hoping for something to get me going.
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Sitting in Seville, OH hoping for something to get me going.
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Dispatch came through with a save and got me a Sunday run. Thanks Tim. So, last week became an average week.
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Who's the genius that thought it was a good idea to send TEXT messages, TEXT messages mind you, to people who do not have missing trip paperwork reminding them to submit their missing trip paperwork?
That's a rhetorical question. I don't even want to know who came up with that idea. I'd never again be able to take them seriously.
Not everyone has unlimited text messaging. I don't. I'm still grandfathered in on a truly unlimited data plan, and I pay separately for both a limited amount of minutes and text messages. I never come close to exceeding my minutes, because of the Friends and Family feature, but I can come close sometimes on text messages. I don't mind paying 25 a pop for addition text messages if it's important or valuable. So, yeah.
That's a rhetorical question. I don't even want to know who came up with that idea. I'd never again be able to take them seriously.
Not everyone has unlimited text messaging. I don't. I'm still grandfathered in on a truly unlimited data plan, and I pay separately for both a limited amount of minutes and text messages. I never come close to exceeding my minutes, because of the Friends and Family feature, but I can come close sometimes on text messages. I don't mind paying 25 a pop for addition text messages if it's important or valuable. So, yeah.
Got a Sunday night topper. You know, the one you say yes to but then hope you don't get 
Airport to Airport. Oh, let the fun begin
Overall was a nice trip with 2 aircraft tires.
Got to have the most extensive search and inspection I've ever had. More fun.
I did get to have a new experience. Driving out onto the runway area of a large Airport and into a hanger.
I had to chuckle at the yield to aircraft signs. Really? They can't stop on a dime
Still wondering what the Jet blast area I pasted was
I was following my escort not aware of our destination.
In the dark we pulled up to a large building with several doors.
I waited as my escort walk into the building.
Cue Jurassic Park theme music.
To my unexpected surprise, a massive wall opens up revealing the huge hanger, and we drove in.
I couldn't help but think of Jurassic Park, and the line, what do they got in there, king kong?
Airport to Airport. Oh, let the fun begin
Overall was a nice trip with 2 aircraft tires.
Got to have the most extensive search and inspection I've ever had. More fun.
I did get to have a new experience. Driving out onto the runway area of a large Airport and into a hanger.
I had to chuckle at the yield to aircraft signs. Really? They can't stop on a dime
Still wondering what the Jet blast area I pasted was
I was following my escort not aware of our destination.
In the dark we pulled up to a large building with several doors.
I waited as my escort walk into the building.
Cue Jurassic Park theme music.
To my unexpected surprise, a massive wall opens up revealing the huge hanger, and we drove in.
I couldn't help but think of Jurassic Park, and the line, what do they got in there, king kong?
Got a great paying load from Cincinnati to Fort Wayne today. Pre-planned for tomorrow already.
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Well that might have been partially me
. So you got a message saying you were missing paperwork and you weren’t? Not sure I understand they may have selected you by accident. But the tool has saved us a ton of time chasing people for paperwork. Also most text plans charge for outbound and not inbound. PM if you want with details. Sent from my iPhone using EO Forums
Well that might have been partially me. So you got a message saying you were missing paperwork and you weren’t? Not sure I understand they may have selected you by accident. But the tool has saved us a ton of time chasing people for paperwork. Also most text plans charge for outbound and not inbound. PM if you want with details.
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Bad day for texting?
I got the same text today followed by a disregard last text message. Also got a text that my physical exam is about to expire. I just had it done a few months ago
I got the same messages regarding paperwork too.
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Bad day for texting?
I got the same text today followed by a disregard last text message. Also got a text that my physical exam is about to expire. I just had it done a few months ago
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Well , I got the same texts about paperwork. But , since I knew I had Everything Scanned in and All my paperwork in my Office file , then I knew I received Email/text by mistake.
And hey, guess what , within a few minutes I received the Disregard message.
No big DEAL , mistakes happen and it's not like Load 1 is only dealing with 10 vans/trucks .
" LOAD 1 "
And hey, guess what , within a few minutes I received the Disregard message.
No big DEAL , mistakes happen and it's not like Load 1 is only dealing with 10 vans/trucks .
" LOAD 1 "
In effect, yes. But it was more of a "Well, duh!" message. It could have easily been something like, "Fasten your seat belt before putting your vehicle in gear."
The text message read in part...
"This is a Load One message from xxxx at extension xxxx. Please submit missing paperwork for your trips. Check Load One Driver app for more details.
NOTE: Please make sure all paperwork is scanned in from last weeks, no need to call me thank you and have a fabulous day
"It was a wide-swath message. If I'm ever missing paperwork for a trip, they never send me a personalized message letting me know. They simply don't pay out on the load. Easy peasy.
This was simply a differently worded, "Hey everybody! Make sure you scan and submit your paperwork immediate after delivery!"
Fleet messaging tool, sure. But text messages? General information messages that are not particularly critical in the moment sent via the app/QC is fine. But don't be spamming my text messages with that.
Most plans have unlimited text and talk (and you pay through the most for data). I'm grandfathered in on a plan that's more than 10 years old where I have unlimited data ($59.95), 900 minutes of talk ($35), and 500 text messages ($10). Anything over 900 minutes of talk and it costs me 25 cents per minute, be it incoming or outgoing calls. Thanks to the 5 numbers I can pick for Friends and Family, and the fact that in-network Verizon calls don't count towards my minutes means I rarely even come close to 900 minutes.
On my text messages, any messages sent or received over 500 costs me 25 cents each. I know that for two reasons. One, it's what my plan says, and two, I've had to pay it. I'm usually in the 400 range and rarely go over, so you can imagine how annoying it was to get spammed one time by more than 300 texts overnight while I was sleeping before I could block them.
Look, if there's an important message that needs to be sent via text instead of the app/QC, that's fine. I don't mind it at all. I send / receive texts from customers every now and then. My last load I traded several texts with the consignee on details of getting unloaded. I send trade texts with dispatchers on occasion. But they are not messages like, "If it's cold outside, wear a coat."
This is just 2 texts, and 2 texts really is no big deal. My point is, to make sure whomever is sending them are mindful that the receiver may incur a charge from their cell carrier. And if texting is to become the replacement for the app/QC messages, let me know so I can make adjustments.
That's not a question. But in the entire time I've been with Load One I have never failed to scan paperwork after delivery. I can count on one hand how many times I waited until I got to a truck stop or some other place after delivery rather than scanning it before I left the consignee's property.
There have been a few rare instances where the scans didn't show up in system, but that shows up on Sylectus (and now in the Missing Paperwork section of the app), and u correct that immediately.
After I get unloaded and the paperwork is signed, the first thing I check is to make sure the name of the signer is legible, and if not, I go back in and ask what it is and how to spell it. Then I type in the name in the QC (now the app), scan the paperwork, put it away, and leave the delivery. One to two hours later I check to make sure the paperwork has been received.
Now we're circling. If I'm actually missing paperwork and they send me a message, text or otherwise, that's fine. If I'm not missing paperwork and they send me a app/QC message telling me to do something I've already done, it's a waste of time on both ends, but not that big as deal.
If they send me a TEXT MESSAGE to my phone telling me to scan my missing paperwork and I don't actually have any missing paperwork, well, that's Panther-level critical thinking, right there.
Well it all comes down to the last part. You shouldn’t be getting a message if you aren’t missing any. Your getting worked up here (the way it reads) and I am questioning if it is a system issue or a staff issue. Can you PM me the details so I can have it looked in too. If all done right you should not get a message if you aren’t missing paperwork.
No comment on the Panther comment. I won’t even respond to that. Much like no one at their company would ever respond on here
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No comment on the Panther comment. I won’t even respond to that. Much like no one at their company would ever respond on here
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I pointed that out in my initial post on the subject.
It's a TEXT MESSAGE issue instead of an app/QC message issue. A month or two ago I got an app/QC message, the same worded message, saying to submit missing paperwork. I didn't have any missing paperwork then, nor do i have any missing paperwork now. The difference is, the message from a month or two ago was sent solely via the app/QC, but the most recent was sent via TEXT message (in addition to the app/QC). Because I didn't have (and don't have) any missing paperwork, and the notice to send in missing paperwork didn't even include the PRO number(s) of the missing paperwork, it reads as a general fleet message reminder, instead of a specific request for missing paperwork. It reads the same as "Don't speed," "Wear your seatbelt," "Don't call dispatch and bug us when you've sitting."
The text message said "Please submit paperwork for your trips." (Golly, I never knew I was supposed to do that <snort>) And then it said, "Check the Load One Driver App for details." Soooo, I got a text message telling me to look at the app. Seriously? I look at the app, and to no one's surprise, I'm not missing any paperwork. The only thing missing at that point was the app giggling and saying, "Gotcha, sucker. ha ha ha." If that had happened, it would have been worth getting played.
I think when the people in Payroll started working in earnest on payroll Monday morning, that message got sent out to pretty much everybody as a reminder to get paperwork in, and as a way to head off the cornucopia of breathtakingly annoying phone calls from people who failed to submit timely paperwork and therefore didn't get paid. If that's the case., I totally get it. But also if that's the case, the message is incredibly badly worded and needs to be reworded as a reminder instead of an instruction.
If there's an important issue, a critical issue, an issue that requires immediate attention, then a text message may very well be the most appropriate method of communication. And that's perfectly fine. The only thing I'm worked up over is the fact that I have a limited number of text messages and beyond the limit I have to pay for them, and that concern is casually dismissed as no big deal. Being told how "most plans" work and assuming I don't know how my own plan works with regard to text messages, that was a little insulting.
And in other news...beautiful day in Denver with our customers freightliner and Detroit Diesel at a ride and drive event on the newest safety systems coming out next. 
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Dropped in Rochester Michigan yesterday afternoon. Got dispatched on a load picking up in Warren Michigan to Georgia. Pre-planned on my way here for tomorrow.
Been a busy week so far which is good.I just hope it keeps rolling for the next couple of weeks.
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Been a busy week so far which is good.I just hope it keeps rolling for the next couple of weeks.
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