Wouldn't a seal give them the same assurance?
Sent from my DROID BIONIC using EO Forums
Yes, in most cases. Which is why some customers are asking for branded trucks from brand-name companies. They can be sealed and the seals will likely be respected.
Diane and I were at a busy dock once where the owner of the high-value freight had flown in trying to find it. This was one of several stops he made chasing his freight around the country. It has been lost, transferred, transferred again to the point that the shipper had to send a man looking for it. Not a good scene.
We were with FedEx Custom Critcal at the time and the man had never heard of us. He was quite interested to see our sparkling truck and hear the FedEx Custom Critical story. I imagine it's people like him who request names and accountability in future shipments.
Shippers vary in their expertise, or the regular guy may be on vacation when someone less skilled fills in. Lots of problems can be avoided by shipping high-value freight with name-brand carriers, but sometimes that is a lesson that is learned the hard way.