You can Google anything and find lots and lots of complaints about it. That includes every vehicle that is or has ever been used for expediting, yes, your vehicle included. People don't have a burning desire to get online and post "Hey, I didn't have any problems with my <insert noun here> today. What should I do?" It's the same with cars, truck and vans, and software and anything else that has a complaint outlet. I used to do online tech support for various pieces of software, and if you were to limit your knowledge to the support forums, you would quickly reach the conclusion that the software sucks and it doesn't work for anyone, and everyone who buys it is a moron for buying it. Just like so many cops who eventually come to the conclusion that everyone is up to no good. It's because it's the no good is all they see.
People will say things like, "too much money, too much downtime for repairs and very costly for repairs and parts," yet they refuse to admit that there are Fords and Chevys which the same, exact thing can be said. I have expediting friends who have owned Sprinters, or who own them currently, who have had problems with them and will never own another one. The same thing can be said for Ford and Chevy owners that I know. I also have expediting friends who would, and have, bought more Sprinters without hesitation. The same thing can be said for Ford and Chevy owners that I know.
I've danced around the issue several times, but perhaps it's just time to come out and say it: most people who bash Sprinters are either bashing it on limited information and hearsay, or they are owners who are too stupid, too dumb, or too stubborn to be able to adapt to the uniqueness of a Sprinter and be able to treat it properly.
People treat a Ford like a Ford. Why? Because it's a Ford, and they have learned how to treat a Ford like a Ford. Some people think a Sprinter should be able to be treated like a Ford. Why? Because they are butt stupid. Many try to treat it as if, for some reason, it's not a Sprinter. They think that, just like a Ford, Sprinter spare parts should be cheap and plentiful and down time should be at a minimum. They think this because they are too stupid to be able to adapt to the fact that Sprinter parts are not cheap and plentiful, and fail utterly to properly plan and adapt to the fact that the Sprinter and it's parts are all foreign made, which results in extended downtime. Duh.
These are people who are too stupid to understand the concept of Total Cost of Ownership because they cannot see the overall cost forest for the individual repair tree, and almost certainly because they have a really bad grasp of money management and business planning. Those who go on and on about how crappy Sprinters are, are doing nothing but touting their own ignorance and/or stupidity. They bash those who have Sprinters in order to make themselves feel better, to better validate their own decision about not getting one, to make themselves feel smarter. People have an innate need to be validated in their views and decisions, which is why they strive to convince others to think the same way they do. The lamest of the lame actually deride those who do not agree with their decisions, in a desperate attempt to convince them to change their mind. They become evangelistic zealots for their cause.
If you don't want to buy a Sprinter, for whatever reason, then you shouldn't buy one. If you don't want to buy a Ford, for whatever reason, then you shouldn't buy one. If you don't want to be an lame luzer forever proclaiming your ignorance and stupidity, then don't deride and berate those who don't want to buy your vehicle of choice. I could care less what kind of vehicle you drive.