Fedex delivery

[davekc]

Any time you have thousands of employees, there is a vulnerability to this type of thing.
One of similarity from UPS.
UPS delivers ! - YouTube

Whatever the reason, the Fedex one went viral. Seen it on the local news originally.

 

[layoutshooter]

In this day and age, "a picture is worth a thousand words" has never been more appropriate. Of course it would have been better if the wreck never happened. But a picture of the wreck conveys more of the danger than mere words.

Graphic pictures of wrecks do nothing to deter bad driving. We see them on the news most every day. People still drive like idiots. They slow down and gawk at wrecks. They still drive like idiots. Far too many people have "numb brains".

When I was a firefighter/EMT I had on "gawker" try to take a picture of a body that we had just started to cover up. I say try because, for some strange reason, my 1 1/2 inch line somehow opened up and nailed him and his camera. Never seen one do that before or since!

 

[OntarioVanMan]

The marginal destructive employee might be deterred but the hard core one will not...we've all seen the pics of the Man At Work signs and the guy sleeping....sometime a poke with a small stick is what some people need...

 

[scottm4211]

Graphic pictures of wrecks do nothing to deter bad driving. We see them on the news most every day. People still drive like idiots. They slow down and gawk at wrecks. They still drive like idiots. Far too many people have "numb brains".

When I was a firefighter/EMT I had on "gawker" try to take a picture of a body that we had just started to cover up. I say try because, for some strange reason, my 1 1/2 inch line somehow opened up and nailed him and his camera. Never seen one do that before or since!

Ok. Mind your P's and Q's.

 

[ATeam]

In this day and age, "a picture is worth a thousand words" has never been more appropriate. Of course it would have been better if the wreck never happened. But a picture of the wreck conveys more of the danger than mere words.

Not really. A picture shows what it shows, but what it means is subject to interpretration and denial.

The FedEx video that was first mentioned in this thread, does it speak about an errant driver or about the company that has so overworked, over-scheduled and over-stressed the poor man that most anyone in his shoes would have lost it and done the same thing? Look at the comments below the video. Some people are implying that the driver did what he did because he is of a certain race.

I once served on a jury in a traffic accident with injuries case. Photos were part of the evidence. Judging by the number of words spoken about them, those pictures were worth many times more than a thousand words. The problem was that the words did not convey the same message or lead people to the same conclusions. The words varied depending on what each juror saw in the photos. What was seen varied with each juror because each juror's perspective was different.

You can test this yourself if you wish. Have three people look at the same picture and ask each one, "What do you see?" The answers will vary, not because the picture is different but because people see things in unique ways that are important to them.

 

[scottm4211]

Only the OJ jury would take sympathy on that poor overworked driver in that video.

 

[Doggie Daddy]

When I was a firefighter/EMT I had on "gawker" try to take a picture of a body that we had just started to cover up. I say try because, for some strange reason, my 1 1/2 inch line somehow opened up and nailed him and his camera. Never seen one do that before or since!

Awesome LOS, that jerk deserved that, ex firefighter here also. You must have been "old school" with that 1 1/2 hoseline, as 1 3/4 is the norm nowadays.

 

[chefdennis]

Seen it on "Good Morning America" this morning....

 

[purgoose10]

They all do it and if people use Fed Ex home it's to bad for them. Last year at Christmas I had my driveway blocked because I had several hundred pounds of Pecans on the ground waiting to be picked up and didn't want cars running over them. I do it everyyear for my 13 pecan trees. Here comes Fed Ex home delivery. Woman drives up to the blocked driveway, moves the horses blocking the drive, drive up to the house, drops the package then makes a u-turn in the yard. I'm standing there filming from my side porch. I caught her before she got back out on the road. She said the company doesn't allow us to back out on the road. Why didn't you park on the road and walk? She couldn't answer. I drove sixty mile to her terminal and personally got her fired. Ho Ho Ho
I showed her boss, who couldn't believe it. I wish I thought about U-tube. Thats a funny video but oh so true.

 

[layoutshooter]

Awesome LOS, that jerk deserved that, ex firefighter here also. You must have been "old school" with that 1 1/2 hoseline, as 1 3/4 is the norm nowadays.

The 1 1/2 was a "trash line" on our "brush truck". We would pull that line on auto wrecks when we had no fire, just as a precaution.

We used bigger lines for interior attack.

 

[chefdennis]

While it really doesn't make much difference, this happened in the UK:

CCTV: Delivery Man Throws Monitor Over Fence - Yahoo!

 

[davekc]

This thing really has went viral. Was watching a show called the "The Five" on Fox and they ran it on there this afternoon.
Wonder if Fedex has figured out which delivery guy it is?

 

[Deville]

This YouTube video has gone viral. This single act done by an individual driver coming out of a big-logo FedEx van has been viewed by over one million people so far.

There is no telling how many shipping decisions have been made, not against the offending driver, but against the company whose uniform the driver wears. It is just as easy to call UPS to ship a package as it is to call FedEx. I imagine that thousands of customers and potential customers have been influenced toward UPS by this video, not because UPS is a better company, but because this lone FedEx driver was caught on tape and seen by over a million people.

It may also happen that big shippers who ship hundreds or even thousands of consumer products a day via FedEx may, to keep their customers from worrying, offer a FedEx/UPS choice or simply switch to UPS.

Cameras are everywhere these days -- everywhere -- making an American spectator sport of watching people flub up. All of us in the customer service industry will do well to remember that and remember to be on our best behavior at all times.

What an idiot, you get paid for safely transporting a package, tossing it over the side of a fence like that is unacceptable. I worked for Both Airborne Express & UPS over he years & I NEVER tossed a box arround like that. It's uacceptable & terrible for the company image.

Frankly, I was surprised to see it was an express driver that did that. This is the type of thing I would expect from ground & home delivery, not express.

 

[OntarioVanMan]

Fedex responds...

FedEx Addresses Tossed Monitor - Yahoo! Finance

 

[Jefferson3000]

Why should the owner contact Fedex privately instead of posting on Youtube? This is the age of open source intelligence. This isn't the Cold War, where guys in the CIA know a bunch of stuff about folks that no one else knows. This one video will do more to raise the bar of excellence in delivery than just disciplining a single employee offender,while maybe hundreds more continue the practice.

 

[jaminjim]

4.8 million views as of this morning.

 

[ATeam]

4.8 million views as of this morning.

FedEx put a response on YouTube which makes sense. The message is right. The company has taken reasonable actions to make things right with the customer, voiced the Purple Promise (which many customers do not know), move the driver out of a customer contact role and to use the bad delivery as a training tool for other drivers. But it won't be enough to offset the PR damage already done.

The video of the bad delivery has been viewed over four million times and that number continues to grow. David Letterman did his Top 10 list on FedEx last night. News shows have picked up the story and broadcast the video on TV. Families will be gathering in homes for the holidays and it will happen thousands of times that someone will say at the table or in the living room, "Did you see that video of that FedEx guy throwing a package over a fence?" People will use their smart phones to show it to each other.

It's called earned media, only in this case, it is not the kind of media FedEx wants.

In contrast to over four million views of the bad delivery, FedEx's YouTube response has been viewed less than 50,000 times so far. The response has been reported in print and on TV too, but the story that sticks is the one about the errant delivery.

I would not be surprised to see FedEx spend a lot of money on a new series of ads designed to counter the damage that is being done by a video that a customer posted for free.

 

[BigCat]

FedEx put a response on YouTube which makes sense. The message is right. The company has taken reasonable actions to make things right with the customer, voiced the Purple Promise (which many customers do not know), move the driver out of a customer contact role and to use the bad delivery as a training tool for other drivers. But it won't be enough to offset the PR damage already done.

The video of the bad delivery has been viewed over four million times and that number continues to grow. David Letterman did his Top 10 list on FedEx last night. News shows have picked up the story and broadcast the video on TV. Families will be gathering in homes for the holidays and it will happen thousands of times that someone will say at the table or in the living room, "Did you see that video of that FedEx guy throwing a package over a fence?" People will use their smart phones to show it to each other.

It's called earned media, only in this case, it is not the kind of media FedEx wants.

In contrast to over four million views of the bad delivery, FedEx's YouTube response has been viewed less than 50,000 times so far. The response has been reported in print and on TV too, but the story that sticks is the one about the errant delivery.

I would not be surprised to see FedEx spend a lot of money on a new series of ads designed to counter the damage that is being done by a video that a customer posted for free.

The person that posted the video had contacted fedex first. One of fedex big wigs said that they did get the complaint but didn't take the accusation seriously.

I would have posted it too, a-team. What good is a damaged computer screen if the shipping company acts like it's no big deal?

 

[AMonger]

Awesome LOS, that jerk deserved that, ex firefighter here also. You must have been "old school" with that 1 1/2 hoseline, as 1 3/4 is the norm nowadays.

No, he didn't deserve it. LOS was guilty of assault that day, even if the jerk with the camera was being a jerk with a camera.

--

You know the problem with bad cops? They make the other 5% look bad.

 

[layoutshooter]

No, he didn't deserve it. LOS was guilty of assault that day, even if the jerk with the camera was being a jerk with a camera.

--

You know the problem with bad cops? They make the other 5% look bad.

Sorry I was protecting the dignity of the dead and their family. I knew that poor gentleman who was on that road. I knew his wife and kids. His death was NOT going to be "fodder" for a sick, demented voyeur. Small town people often protect their own. Did not hurt him, just got him a bit wet. A grieving wife did not need to have photos like that plastered every where. His kids did not need to see them either. See problem, fix it. Simple.

There were no cops around to stop him. I did. He was also in the way of emergency crews who were doing their jobs. He, and more importantly, volunteer crew members might have been injured. He moved. See problem, fix it. Simple.

I also once "zapped" a "DUDE" with a CO2 fire extinguisher. He was smoking near a car that was upside down. The wheel well was full of gas. I asked him 3 times to step back and put out his cigarette. He refused. I put it out for him. No one got burned up, or worse. See a problem, fix it. Simple.


There is often zero time to "play nice" in an emergency situation. You deal with a problem in the quickest way available to you. Hopefully in such a way that no one is hurt or killed.

You may find this very hard to believe, but people don't follow "nice orders" very often. They believe that they can do what ever they darn well please and ignore common sense instructions. It does not matter to them that they may get other hurt, or killed. It does not matter to them if they hurt a grieving family.

Ask anyone who has responded to a fire or accident. It always amazed me how stupid, rude and dangerous trill seeking idiots can be.