FedEx Custom Critical ???? Are they what they say they are??

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Bruno

Veteran Expediter
Fleet Owner
US Marines
When FED EX first took over Roberts,they did want all the boxes on the trucks to be whiite,they didn't say paint the trucks.AND what I remember,anyone not painting their boxes white were going to have their leases pulled.Bruno,you wish fed ex never bought Roberts,I wish Roadway never bought Roberts.This is all water over the dam.Evalution is part of life.My life is so much easier with a small company,and now that my truck is down,I'm thinking of driving a company truck for Tri State,this could be interesting,havent driven a company truck in 30 years

Steve

They did say that if you didn't paint your box you truck would be place out of service/ leased pulled same thing. Why do you think Davekc moved his trucks to Panther?
 

nightcreacher

Veteran Expediter
DAve I remember that,but I didn't think that happened til they actually change our name,and I think that was year 2000
 

TeamCaffee

Administrator
Staff member
Owner/Operator
The Rice's truck was much later. I believe our situation was in 98. Fortunately, they may have changed things but certainly not all. Nothing complicated, just not the right fit for us.

Your plans did not meet with FCC plans and you left in 1998 and you are still nitpicking FCC? I think it is time to get over it and move on. It appears you move to Panther worked out very well for you over the years.

I do not know of anyone of the "cheerleaders" for FCC have said this is a perfect company and I think all of us "cheerleaders" are pretty quick to point out not one company is perfect for all.

I also do not see any of the "cheerleaders" making sly remarks about policies within a company they are not leased to.
 

pookie8me

Not a Member
the load we accepted was not the same load when we got to the dock. we accepted 1 piece. Because we needed room to sleep because we ran all night the night before. B unit. That's how we choose our loads. Based on how tired we are to manage ourselves.........Once again we accepted one piece not two.....two piece's is an unsafe load for us for that run at that time of night.....maybe a day run would not matter......each load that is offered is a contract....Fedex needs to resend the offer if load changes. we said we can take what we accepted but would be unsafe to take two....they tried to take us out of service and refused to pay us DH for the 5 hours we drove there. Fedex is wrong........no good. I said nope we are here for load we accepted and will not go out of service and we need to get paid. well we stayed in service but no pay......Fedex is no good....why give details on loads then.....are we not independent contractors........independent? choose where to run and what we run? Fedex needs to tell the customers how we choose our runs and get the info right.......we have done 92 runs in 6 months....anyone have those numbers?
 

pookie8me

Not a Member
no bs here nightreacher.......sounds like your head is up your ***.......have everything recorded they can listen to it in safety.....they at fedex never call back.....your full of bs......How can you tell me what has happened? Maybe you should take a run instead of posting so much on this site......oh yea....you must be over 65 and retired.....lol
 

pookie8me

Not a Member
night what company are you with now? and I'm still waiting to hear how the dva or vru or whatever it is work......20 factors go into it...can you tell me what they are????????????? Fedex cant't or won't. no sour grapes here........I run hard....and do what I say. I'm not in business to fix Fedex mistakes......or loose money for them......LOL let them pull lease.....they are in wrong....LOL Would not be could.........Hey this is an open forum for people to talk.....New people want to hear good and bad to make decisions for their lives........say what you like good or bad.....but don't tell me what has or hasn't happened to me.......you look foolish.....the pay is good and most are very nice.....never get any call backs and no one will explain dispatch.....or the 20 point system.......I will not post anymore on this topic but feel free to send me a message
 

scottm4211

Veteran Expediter
Owner/Operator
I'm trying to figure out how Dave saying "nothing complicated, it just wasn't the right fit for us" can be read as "nitpicking" and being told it's time to move on?
Isn't this place about relating experiences and or opinions? :confused:
 

skyraider

Veteran Expediter
US Navy
Lets see, I dont work for FCC, but the above rants seem somewhat childish, but hey,,,I got freight to run, later.:D
 

jjoerger

Veteran Expediter
Owner/Operator
US Army
This has been our experience:

We have never had a dispatcher demand we do a run we didn't want. We have had them try to convince us with more money.
There is no place that we will not go if the pay is high enough. (High enough to justify deadheading to an active express center.)

As soon as you tell a dispatcher that you feel doing any run would be unsafe for any reason that will be the end of the discussion. FedEx will not violate there safety policy.

Phone calls are always returned. C-Link messages are usually answered within a few minutes. Our CC Kim Curry answers all e mails and returns our calls. Todd Ferguson in recruiting always answers my e mails and does a great job finding answers to my crazy questions. And Terry O'Connell will return PM's through EO and answer his phone or call right back.

Pay has always been on time and correct.

Without sounding like a cheerleader I would say that the people in Green are very professional and some of the nicest people I have ever worked with.
 

greg334

Veteran Expediter
Crap the pom poms are flying AND we have achieved purple haze, of course in denial that they are special or overlook these faults because they don't happen to them.

It is a good company for some and not so good for others. Those who have had trouble should be able to voice their opinions when something like the OP's question is asked.

NOT much has changed, you are still contractors to them, they are still arrogant in their dispatch methods and people are told to take the load or else.

But with that said, what does a show truck have to do with some one who has an older truck with paint chips and a threat that there contract will be terminated if the thing isn't repainted?
 

LDB

Veteran Expediter
Retired Expediter
I've had a few times where the freight doesn't match the offer. Three of those times I found out from the shipper they made changes without notifying dispatch. One time it went from around 4k to 7k pounds. It still fit in my truck and I got more money since it went from C to D unit weight. I'm pretty sure the shipper was trying to pull a fast one and thought they'd get their stuff shipped for less money. One time the shipper didn't measure and it wouldn't fit so it was a dry run. The other time it still fit in my van but took up all my space.

I don't know your specific situation. It could have been FX but more likely it was the shipper making changes without notifying them. I see that at shippers on a regular basis.
 

ATeam

Senior Member
Retired Expediter
the load we accepted was not the same load when we got to the dock. we accepted 1 piece. Because we needed room to sleep because we ran all night the night before. B unit. That's how we choose our loads. Based on how tired we are to manage ourselves.........Once again we accepted one piece not two.....two piece's is an unsafe load for us for that run at that time of night.....maybe a day run would not matter......each load that is offered is a contract....Fedex needs to resend the offer if load changes. we said we can take what we accepted but would be unsafe to take two....

Thank you for sharing the details. I think I see the problem now. FedEx knows you as a B-unit that is capable of hauling a specified volume of freight, and not as a van with bunk space, the available cubic feet of which changes with the mood and needs of the driver. When a customer calls for a truck of a certain size, a truck of a certain size, that is what FedEx sends. It is not at all uncommon for the pieces and weight to change. Customers order and FedEx Custom Critical sends trucks, not space for one piece or two.

The better you understand the dispatch system, the better you can work with it. It is not FedEx's job to tell customers how each driver chooses his or her runs. It is your job to serve customers and tell FedEx when you cannot.
 
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ljubisa

Seasoned Expediter
Before we can answer your question, we need to know what you were promised. What were you promised exactly?

I have been driving a straight truck for over 26 years. Have a clean driving record( 1 ticket talking on cell past 8 years) and have been self employed before.

They promised steady loads with hardly no wait time, salary weekly of 3,000+ and also being able to pu loads anytime. They said you work about 3 weeks out of the month and home 1 week if you choose to do so. They said you can make more $$$ than the 3,000 if you want to by being out on the road longer. They said average driver makes about 3,000 per wk? How true are these promises??? Again thank you everyone ahead of time for the replys
 

ljubisa

Seasoned Expediter
Is it worth working for fedex? They promise alot, and to be honest when someone promises many things it always turns out to be the opposite. I need to hear from fedex drivers who are driving a straight truck solo if the pay is worth it before I go and buy/lease a truck plus other expenses. Can someone help me out here? Thanks in advance!:)

I have been driving a straight truck for over 26 years. Have a clean driving record( 1 ticket talking on cell past 8 years) and have been self employed before.

They promised steady loads with hardly no wait time, salary weekly of 3,000+ and also being able to pu loads anytime. They said you work about 3 weeks out of the month and home 1 week if you choose to do so. They said you can make more $$$ than the 3,000 if you want to by being out on the road longer. They said average driver makes about 3,000 per wk? How true are these promises??? Again thank you everyone ahead of time for the replys
 

greg334

Veteran Expediter
Hey Leo, I have been stuck more than once with a load that was 2k and turned out to be 9k. The dispatcher refused to increase the rate for those loads and many of the times I would have to fight for them to pay me because I used my pallet jack.
 

pookie8me

Not a Member
no one has answered how the dispatch works???????? still waiting. yes I said load was unsafe and was threatened, to be taking out of service......that's illegal!!!!!!!!!
what happened to non force dispatch? It's all true.....they do not call me back....not Mary, not Scott, not Kevin from dispatch.......Also have had confirmed load and clink message from confirming times sent to me....Then a phone call saying time has been moved 12 hours.....but no pay for the 12 hours to wait......How is that a confirmed load then? Illegal rip off!!!!!!

Have yet to see anyone post numbers.....how many runs in 6 months with Fedex?

I know nothing about tractors or straight trucks.

So to answer original post......I have would have seconds thoughts about coming on board........still how does the dispatch work?????? no answer buddy........no answer
 

BillChaffey

Veteran Expediter
Owner/Operator
US Navy
It's such a pleasure to come to this forum and see that everyone maintains a CIVIL:p Attitude to each other when they don't agree.
 

jjoerger

Veteran Expediter
Owner/Operator
US Army
For us dispatch works like this:
We get a load opportunity over the phone or C Link. We evaluate it to see if it is good for our business needs. (Pay, delivery location, etc.) We accept it if it is good for us, wait to see if we got the run, and if we did get the run, we get the run info and do the run. If it is not good for us we decline the load and wait for the next opportunity.
We do not like accepting a load and then not getting it as there is a disappointment factor to consider. But, I am sure we decline more opps then we get "sorry, that load has been dispatched to another unit".

If you are asking how does the DVA work and what are the items it considers and in what order does it deem things to be the most important you would have to ask someone in IT that understands the program.
 

davekc

Senior Moderator
Staff member
Fleet Owner
I can't speak to how they dispatch other than what is posted or conveyed from their own contractors. I can say I would have no interest in fielding cheap loads all day as posted, or looking at loads that are awarded to other trucks.
I will say that no carrier is immune from customer changes through a whole load process. Just the nature of the business. The only difference would be how the carrier reacts to it.

As to whether I was "nitpicking" is subjective as I was only sharing my experience at that time. Where it is relevant to this conversation has more to do with a commando style of dealing with contractors which appears hasn't changed much based on what has been posted. On the upside, with the use of technology, many of the long time myths have been revealed and one can see a truer picture without all the past arrogance and fluff.
That of course is my opinion as an outsider.

Lastly, for clarification, when we left, we actually went to Tri-State because they were doing plant to plant runs for GM. Pretty decent rates and virtually no DH. With the introduction of NLM that ceased to exist and the decision was made to go to Panther where we had more control over what was going on. Sins of the past of not having that control put us in a tailspin. We quickly learned that our success was better determined by us rather than any specific carrier.
The great thing with expediting is that there are many ways to make it work. Just have to find that right niche and remember that things are always changing.

There my penny in the pond.
 
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