We all get requests for no pets, nothing new there.
Pjjj, OVM, you seem to be missing the point - it is policy that simplifies the services for the customer. If X company has a strict no pets rule on their premises for everyone due to (say an FDA thing) and they ask FedEx to pick up a skid of their product with special instructions that is has to be handled with a pink pallet jack (which every W/G truck has) and temp control but picked up within an hour. Now FedEx has three W/G trucks in the area who can handle this but they all have mastifs sleeping in their sleepers so FedEx has to find another truck that has no pets and that truck is 300 miles away.
You understand what's going on so far?
So FedEx doesn't trust their contractors, so they ask the truck 300 miles away to bust a** to the pickup instead of asking the other trucks to put the dogs on the side of the road for a while.
The rule is simple, no pets for the elite of the elite, it is a blanket policy that is enforced for a specific reason. They don't want to pick and choose trucks based on another factor, and more importantly white glove is a voluntary group, no one makes someone join which means that you join with some restrictions.