mypie
Seasoned Expediter
My husband and I team for a large fleet owner. Don't get me wrong, they have been great about getting the truck fixed, for the most part. And, we have had no real problems with them.
But, the one thing that I've found that I really don't like about driving for this particular fleet owner is that they keep regular office hours. The fleet manager that is assigned to us works M-F 8:30-5. Well, what good is that? How often do we pick-up or drop-off before 8:30 a.m. or after 5 p.m.? Almost always. That's the times I most often feel I could use the advise of my fleet manager. Between 8:30-5 M-F one of us is usually driving while the other is sleeping making it difficult to find a moment to contact them. And, when we do have time to speak with our Manager - its usually a weekend - and, of course they're not there then to answer our calls. They do have an emergency number to use 24 hours, but they don't want you to call unless there has been an accident or breakdown emergency.
Has anyone else experienced this frustration with a fleet owner?
But, the one thing that I've found that I really don't like about driving for this particular fleet owner is that they keep regular office hours. The fleet manager that is assigned to us works M-F 8:30-5. Well, what good is that? How often do we pick-up or drop-off before 8:30 a.m. or after 5 p.m.? Almost always. That's the times I most often feel I could use the advise of my fleet manager. Between 8:30-5 M-F one of us is usually driving while the other is sleeping making it difficult to find a moment to contact them. And, when we do have time to speak with our Manager - its usually a weekend - and, of course they're not there then to answer our calls. They do have an emergency number to use 24 hours, but they don't want you to call unless there has been an accident or breakdown emergency.
Has anyone else experienced this frustration with a fleet owner?