We have a fleet of vans with Panther and I try to always be accessible between my home and cell, my wife's cell, fathers cell, and father in laws cell. Our drivers have all of this information. For the most part I don't think there are complaints from the drivers that are doing their jobs, because they are only calling for suggestions or if there is a repair. I find the drivers that call a lot to complain, well it shows up in their numbers. Also the driver that will call so many times and never leave a message if you are busy. I feel that if it is important enough to call, then leave a message so we can help you quicker. Being an owner/manager is like a driver a 24/7 job, and there are sometimes when you want a break of a few hours or a day for family time. If its an emergency or repair, I always answer that call and attempt to get the ball rolling to get them repaired. I don't have the fancy house or nice cars like someone else mentioned, but I do have a big family (7 kids) so I am interested / invested in the drivers success, so we succeed. Even with the money generated the profit margins are shrinking to where it is hard to keep going. I know the drivers have a hard job, but owners have a tough job as well.