Detention Time; What do You Get?

Desperado · Apr 3, 2011

OntarioVanMan said:
You were late....your fault?

i was not late was at shipper at 0700 for a 0800 p'u

OntarioVanMan · Apr 3, 2011

Desperado said:
i was not late was at shipper at 0700 for a 0800 p'u

Isn't that amazing your pick up time was moved back just enough to cover your wait time...

davekc · Apr 3, 2011

lhannah said:
I do not have current information on what all carriers do so obviously my next few statements can't be considered industry standard. When my company collects any fees (detention, hand unload, layover, etc.) the driver gets 70% - 80%. There is one major reason my company takes a cut out of these fees. The time a dispatcher can spend processing such a fee is much larger than one might think. I would have to take the call from the driver to get all the information on the situation. Relay that information to my customer. Wait on a call back, so I can handle the situation how the customer desires and get approval for any fees that may come along with it. Relay the information to the driver. (Often times all these phone calls are made multiple times in order to get everything right.) Then create a new load confirmation with the updated fees, make sure the new confirmation is signed by both parties. Change all my internal load information. Then get back to securing freight for the rest of my fleet, which is the only way we all make money.

I saw someone in this thread mention a carrier collecting $400 an hour for detention. If this is true then you are right, the driver is getting screwed by only getting $50 an hour. However, in my experience, that number is extremely inflated. I often times have started arguments with customers over collecting $50 an hour of detention time.

Let me clarify. That is not what I would consider a industry standard average. Is that amount collected at times? Absolutely. But I will say, probably won't see that number on the auto freight side of things. The 400 Greg was talking about was likely something other than auto freight.

Desperado · Apr 3, 2011

OntarioVanMan said:
Isn't that amazing your pick up time was moved back just enough to cover your wait time...

you know my english isn't the best lol my p/u time was 0800 i arived at 0700 they loaded me at 1019

cranis · Apr 3, 2011

thank you for the info.

zero3nine · Apr 3, 2011

ATeam said:
How many times have you actually leveled the $250 or $500 charge, and after you do, how many of the charged customers use you again?

I have charged the weekend rate once. My own customers all know the deal in advance and I really push hard for after hours contact information so as to avoid charging it. Loads I get from brokers have predetermined rates which I either accept or don't. I figure that went without saying. Most times I don't have to lay over in a dock. I don't like detention pay, its a loser for everybody.

fired at you from my Droideka

Desperado · Apr 3, 2011

Desperado said:
i wander what I'm going to get for this one shipper 2hours 19 min past pickup time got to con 45 min late stuck at con all weekend dispatch said p/u time had been moved from 1600 to 1830 and i got here at 1645 just wandering first del time was 1600

finnaly out 19hours later lol

DannyD · Apr 4, 2011

That's one area where our company is lacking. Like yours, there's nothing in writing that I can find. I "think" it's supposed to kick in after 2 hours. I haven't been in the situation though & haven't asked. That leads me to believe there's no official pay plan for detention & they'll get whatever they can get us. Which in a lot of cases might mean a thank you & they'll make it up to us.

cheri1122 · Apr 4, 2011

All other issues aside, it's also a cause of driver fatigue - we don't rest when told "it'll be ready soon", or when dispatch wants updates every 30 minutes....

OntarioVanMan · Apr 4, 2011

Then there is the other evil twin..."The Stop Charge"

I've seen many over the years getting all worked up about driving to the next building or just across the road and fighting about getting a stop charge...how petty....
That said a good portion of the claimers were disgruntled with that carrier and had a "I'll make them pay attitude"

zero3nine · Apr 4, 2011

OntarioVanMan said:
Then there is the other evil twin..."The Stop Charge"

I've seen many over the years getting all worked up about driving to the next building or just across the road and fighting about getting a stop charge...how petty....
That said a good portion of the claimers were disgruntled with that carrier and had a "I'll make them pay attitude"

I give my own customers a single complimentary extra stop within 10 miles on any delivery that is over 500 miles. Besides that its a flat 20 bucks per 10 miles or any portion thereof. 30 free minutes at each extra stop which is in addition to the 2 hours they get free with each delivery. So a delivery with two stops gets 2h 30m total. Three stops gets 3h 0m and so on.

fired at you from my Droideka