I purchased a 2009 Kenworth W900L in trade from MHC Kenworth in Dallas Tx on September 2010. Truck had some warranty left plus it has the CAT ESC Plus warranty. I requested for the dealer to supply me with all shop papers and check for all recalls to be updated. The Dealer never did.
August 26,2011, I broke down in Alma Illinois while under load going to Ft. Dodge IA. Without any warning, the fan hub bearing siezed and the whole thing went through the radiator causing about $4000.00 in damages plus towing. With towing included in my OOIDA policy, I had the truck and trailer towed to Effingham, Ill, the closest CAT shop was the Heartland Peterbuilt Dealer. They completed the repair in day and a half and I was soon back on the road.
I made a stop in Demoines IA because the expansion valve on my AC had gone bad. After I explained to the service manager at Central Iowa Kenworth what had happened a couple of days ago, he checked the files on my truck and told me there was a Technical Bulletin about a fan bearing failure on my truck issued in 2009 by the Director of Quality at Kenworth Truck Company. I asked if he could print me a copy of this bulletin which he gladly did. After reading it I came unglued. The original bulletin of course was mailed to the original owner of the truck, however, the Dealer I bought the truck from also had a copy of it on file under my truck's VIN number, and MHC did not notify me of this bulletin at the time of purchase even though I had requested all these files.
The bulletin explained the failure and warned against "progressive failure" (in my case radiator and shroud damage), and extended the original warranty in order to cover for the repairs at no charge to the truck owner.
Inmediately, I brought this to MHC's attention and faxed copies of all repair orders and towing. I spoke to the salesman that sold me the truck and he and his boss took this to the service manager who in turn said they were under no obligation to tell me about the bulletin. They called me about an hour ago and told me MHC will not do anything to help getting my money back.
I have contacted the Better Business Bureau in Dallas and with OOIDA's help, I have contacted an attorney in the Dallas area to handle this for me.
I warn anybody reading this against trusting their equipment to any MHC Kenworth facility. Your experience will not be a pleasant one if you do.
August 26,2011, I broke down in Alma Illinois while under load going to Ft. Dodge IA. Without any warning, the fan hub bearing siezed and the whole thing went through the radiator causing about $4000.00 in damages plus towing. With towing included in my OOIDA policy, I had the truck and trailer towed to Effingham, Ill, the closest CAT shop was the Heartland Peterbuilt Dealer. They completed the repair in day and a half and I was soon back on the road.
I made a stop in Demoines IA because the expansion valve on my AC had gone bad. After I explained to the service manager at Central Iowa Kenworth what had happened a couple of days ago, he checked the files on my truck and told me there was a Technical Bulletin about a fan bearing failure on my truck issued in 2009 by the Director of Quality at Kenworth Truck Company. I asked if he could print me a copy of this bulletin which he gladly did. After reading it I came unglued. The original bulletin of course was mailed to the original owner of the truck, however, the Dealer I bought the truck from also had a copy of it on file under my truck's VIN number, and MHC did not notify me of this bulletin at the time of purchase even though I had requested all these files.
The bulletin explained the failure and warned against "progressive failure" (in my case radiator and shroud damage), and extended the original warranty in order to cover for the repairs at no charge to the truck owner.
Inmediately, I brought this to MHC's attention and faxed copies of all repair orders and towing. I spoke to the salesman that sold me the truck and he and his boss took this to the service manager who in turn said they were under no obligation to tell me about the bulletin. They called me about an hour ago and told me MHC will not do anything to help getting my money back.
I have contacted the Better Business Bureau in Dallas and with OOIDA's help, I have contacted an attorney in the Dallas area to handle this for me.
I warn anybody reading this against trusting their equipment to any MHC Kenworth facility. Your experience will not be a pleasant one if you do.
