Canada Anyone Turned Back For Paperwork Not Being Cleared

[are12]

Has anyone been made to go back to Canada because your paperwork was not cleared?

When did this change come about anyway?

We picked up a load 15 minutes from the Border,called the broker to see how long it would take to get the paperwork cleared. Had the shipper fax paperwork, got the confirmation and headed for the Border. We figured we would pull off at the Duty Free and wait the 2 hrs for the paperwork to clear. On our way to the Border I called the broker and was told they never received the fax. Being that close to the Border, there is no truck stop, stopped at the Duty Free but they do not have a fax so we decided we would get in line and just go to the broker's.

After sitting in line for 2 hrs, we finally got up to the booth and explained our situation so he told us to go see our broker. When we went into the broker's it was no big deal. They entered our paperwork and sent us over to customs. While we were at the brokers, they received a call and I could hear them telling the person on the other end - no, we did not receive any paperwork from you.

When we went to Customs, we were told that we should not have been sent to the broker or customs but turned around and sent back into Canada to start all over again. We were asked who told us to go see our broker. We told them the gentleman in the booth and we explained our situation and how I over heard them in the office telling the person on the phone how they did not receive their paperwork either. After all that they did stamp our paperwork.

I told my husband, the next time we are that close to the border, we will sit and wait the 15 minutes to call the broker and see if they received the fax!!

 

[RobA]

RE: Anyone Turned Back For Paperwork Not Being Cle

Were you turned back to the US?
I didn't get that from your story.
Did you read my Primer on PARS?
2-1/2 MINIMUM for the PARS in Customs.
There are so many variables; it's very hard to say.
You don't state which border...Detroit; Port Huron Buffalo, Niagara Falls etc.
If the goods were automotive; they might have qualified for CSA/FAST clearance.

Of course; I an assuming you were entering Canada from the US; if you were going the other way all your papers must be accepted before you cross.


You should contact your carrier for assistance too.

 

[cheri1122]

RE: Anyone Turned Back For Paperwork Not Being Cle

This situation is one I was hoping to help someone avoid, when I posted just 12 hrs prior to the first post here - it's a shame they hadn't a chance to read it. To reiterate: always call the broker BEFORE leaving the shipper, to ensure paperwork was received, and is correct. Waiting the few minutes to make that phone call is a lot better than the delay at customs, and hours of waiting in multiple lines.

 

[are12]

RE: Anyone Turned Back For Paperwork Not Being Cle

>Were you turned back to the US?
>I didn't get that from your story.
>Did you read my Primer on PARS?
>2-1/2 MINIMUM for the PARS in Customs.
>There are so many variables; it's very hard to say.
>You don't state which border...Detroit; Port Huron Buffalo,
>Niagara Falls etc.



Sorry I wasn't more clear. We were coming from CN into US through Detroit. And I called the broker to see how long it would take to clear before sending the paperwork.
Luckily, we were not turned back to CN but we were told we should have been. When did this all change? We were never told this before when our paperwork did not clear.(it does not happen often) We have been running in and out of CN for 2 1/2 yrs.
Of course, we have learned a valuable lesson: sit at the shippers until we know that the broker received the paperwork! Never had that problem before that a broker did not receive paperwork but I guess there is always a 1st time for everything!
It seems each time we take a load out of CN, there is always one problem or another!

 

[greg334]

RE: Anyone Turned Back For Paperwork Not Being Cle

WHAT? The broker told you that you should have been sent back, what is their job then? I think that the only one who should suggest this is the guy/gal in the booth that has the power, not the broker.

Unless there is a real reason for me to travel back into Canada, like the wrong product on my truck, I don't see a reason for me to move until the shipper and the broker get it all straight - they have phones and fax machines and the broker is paid to make sure that this is all correct and collect the duties. Beside how will you get out of the compound without custom's permission and what will you say when you get on the other side? that puts you in a position that is not really good by you now dealing with the custody of the load beyond what you were hired to do.

I had this problem once on inbound freight (going into the US) and went to the broker who did everything as I stood there - it was a big mess to begin with.

I also have had this problem a few times with outbound freight (going into Canada). Everyone one of these problems were fixed within minutes at the broker (except my first experience) and I always got a confirmation number from Customs to move to the border.

 

[DanJ]

RE: Anyone Turned Back For Paperwork Not Being Cle

As I understand the post, it was the customs officer (after he left the broker) who said he should have been sent back by the first customs officer he dealt with before going to the broker.

 

[TeamCaffee]

RE: Anyone Turned Back For Paperwork Not Being Cle

We have also been told that if coming into the United States and your paperwork has not cleared you will be sent back to the customer not the broker by the customs official.

 

[RobA]

I thought Americans would know about RE: Anyone Tu

I believe that this is the A.C.E. program.
It is another Post 911 change at the US border. The rationelle is to keep the border from being plugged with trucks.
Haven't your carriers been sending updats on this?


http://www.cbp.gov/xp/cgov/toolbox/about/modernization/

 

[greg334]

RE: I thought Americans would know about RE: Anyon

Sorry all, I was mistaken and applogize.

 

[nighttrain]

RE: I thought Americans would know about RE: Anyon

we were in mich about 15 min from the border i called dispatch to see if we needed to the pars or not was told from them i didnt have to seeing how we were so close.cause it takes like 2 hours for them to do pars.
we get there find our broker its brokered through them with another broker they called the lady noone calls her back we had to stay there the whole night mean time these 2 wonderful ladies were so helpful they kept paging this person all night for us
finally about 9 or 10 are paperwork was finally okayed
so we decicded for now on no matter how close we are we do the pars and save ourselves the hassle
and then the first time we crossed they said our pars wasnt ready so we had to stay there again at a different crossin and the next morning the guy was like how come u stayed here all night it was already ready

 

[highway star]

RE: Anyone Turned Back For Paperwork Not Being Cle

TeamCaffee, you don't have to return to the shipper, just go back to Canada. You should be able to fix the problem over the phone.

 

[OntarioVanMan]

RE: I thought Americans would know about RE: Anyon

After reading about what all you people are going thru with these crossings no one has even mentioned your dispatch!

Does not your dispatch do anything?

Our company, we fax the paperwork to them and THEY fax it to the right broker and confirm reception and then check what time we can cross and get release numbers and all. We do not approach the crossing till dispatch gives us the green light.
If theres a problem that I didn't see on the original paperwork they can get them fixed while on route.....This is why we pay them!
I've seen so many drivers literally stranded by there dispatch, I find this completely unprofessional and reflects badly on any company that does not back up thier drivers.

 

[are12]

RE: I thought Americans would know about RE: Anyon

>After reading about what all you people are going thru with
>these crossings no one has even mentioned your dispatch!
>
> Does not your dispatch do anything?
>



What do our dispatchers do - they give us the name of the broker and half the time that info is not right either! But we have learned to call and verify that the Broker handles the load we are getting, what # to fax it to and to verify that they have received the fax. Now we have also learned that when load 15 minutes from the Border, to sit and wait at the shipper's to verify Broker received the fax.
It usually only takes one screw up for us to learn!! :+ :+

 

[OntarioVanMan]

RE: I thought Americans would know about RE: Anyon

yup.thats the best way...live and learn and gitter done..instead of whinning about how bad your dispatch is.......like some....

 

[lisalewis]

RE: I thought Americans would know about RE: Anyon

We have sat at the border for days, turned back to Canada, given wrong fax numbers, and my husband was almost arrested coming into the states because they mistakend him for someone who was wanted. We love crossing the border! ha ha ha.

 

[catshavestaff]

RE: I thought Americans would know about RE: Anyon

We, too, have had more stress and hassle at the border...different systems of clearance, different responsibilities of Dispatch depending on the method, even got the "full meal deal" at the Winnipeg border on the way in...Canada is very stressful...I just learned from Cheri the other day that we not only can but SHOULD have the shipper fax the paperwork and stay there until the broker receives it and verifies it is complete for clearance purposes...we thought we needed to fax it ourselves and then beat feet for the border to avoid being late to deliver on the other side...only to have the broker say they never got the paperwork, or that it didn't have something they needed....in spite of the fact that I followed the instructions to prepare that paperwork BY THE BOOK, and it wasn't enough...then, trying to find a place to re-fax the paperwork is a nightmare...only to get held up at the border anyway while they interrogate us, search the truck, X-ray the truck, and then let us go after a 3 hour delay...man, we were way past stressed on that particular run...

 

[OntarioVanMan]

RE: I thought Americans would know about RE: Anyon

If you have a 1-800 number a fax is free at Petro's! The same for 5th Wheel truck stops in Canada.

 

[RobA]

RE: I thought Americans would know about RE: Anyon

>We, too, have had more stress and hassle at the
>border...different systems of clearance, different
>responsibilities of Dispatch depending on the method, even
>got the "full meal deal" at the Winnipeg border on the way
>in...Canada is very stressful...I just learned from Cheri
>the other day that we not only can but SHOULD have the
>shipper fax the paperwork and stay there until the broker
>receives it and verifies it is complete for clearance
>purposes...we thought we needed to fax it ourselves and then
>beat feet for the border to avoid being late to deliver on
>the other side...only to have the broker say they never got
>the paperwork, or that it didn't have something they
>needed....in spite of the fact that I followed the
>instructions to prepare that paperwork BY THE BOOK, and it
>wasn't enough...then, trying to find a place to re-fax the
>paperwork is a nightmare...only to get held up at the border
>anyway while they interrogate us, search the truck, X-ray
>the truck, and then let us go after a 3 hour delay...man, we
>were way past stressed on that particular run...


First of all; since you're new; here are some tips.
You are the driver; you are not responsible for the contents of the customs papers.
First........find out who the Customs Broker will be.
Secondly........Find out which border crossing you should take.
Get the paperwork (Customs Invoices) faxed to the broker as soon as you can. Show your name truck number and cell phone number on the paperwork. Show your ETA at the border. Take your PARS barcode and stick on the first page of the customs invoices. You can try to call the broker but with many sets of invoices in an office and only a small staff especially nights and weekends, your papers could be in process but not immediately available.
Keep notes on what broker and which crossing for what shipper-receiver for future.
Going back to the States is better described by the more experienced but basically the entry must be accepted in US Customs system before you can get released.
Any specific questions; please send me a private message. I still look in here most days.

 

[RobA]

RE: I thought Americans would know about RE: Anyon

>we were in mich about 15 min from the border i called
>dispatch to see if we needed to the pars or not was told
>from them i didnt have to seeing how we were so close.cause
>it takes like 2 hours for them to do pars.
>we get there find our broker its brokered through them with
>another broker they called the lady noone calls her back we
>had to stay there the whole night mean time these 2
>wonderful ladies were so helpful they kept paging this
>person all night for us
>finally about 9 or 10 are paperwork was finally okayed
>so we decicded for now on no matter how close we are we do
>the pars and save ourselves the hassle
>and then the first time we crossed they said our pars wasnt
>ready so we had to stay there again at a different crossin
>and the next morning the guy was like how come u stayed here
>all night it was already ready


PARS requires being at Customs a minimum 2 1/2 hours before you cross. The broker also needs time to process the papers and submit the PARS.
If Customs tells you the PARS isn't ready you should go to the Broker's office and find out why.

 

[alborada]

Whay you fax the broker ? Only thing what you have to do now after the ACE start is :Fax everything to your ACE agent and thay are one who have to fax to the brokers and brokers conatct the dispatch to said if the load is clear or not, and the dispatc have to send you a message by Q and you are ok. No so much problem I like this ACE now we don't have to deal with this brokers - who like to do nothing . We don't deal with them only with ACE agent from the your company . Tray next time and you will see how easy and fast it is going and ceossing the border.