It is federal law, the Magnusson Moss Act. If a dealership gave trouble about an obviously legitimate warranty item it might be enough to have a direct conversation with the service manager or the general manager about violating federal law and the potential for recovery as opposed to just doing the work.
LDB, I agree with you on all points, and bringing an issue to the attention of the owner/GM does carry some weight. Short of turning this into any lengthy story, I will just say that I have traversed these routes and exhausted all options in my case. The law is very grey and sometimes even blind when it comes to statutory limitations of justice.
Basically, the
magnuson-moss act says that a dealer or manufacturer must buy back a car if they can not fix it. It clearly says that the car must conform to the warranty during the warranted period.
Why is this important? Because the dealers have a "we can't recreate the problem" "these are normal vehicle characteristics" syndrome. Now the law is suppose to keep the consumer from having to continuously renturn to the dealer for repairs when they have already said they cant be fixed. The laws clearly say, that if the dealer can't or won't fix it after 3-4 attempts then they must buy the vehicle back.
The dealer knows this, but they stall because they also know that most customers aren't aware of the two-year statute of limitations. If you send written notification to the manufacturer within two years of purchase they must fix or buy the vehicle. But, if notice is not sent??? Well the magnuson-moss sets the time limit of notice at "the warranted period." However, the state statute trumps the federal statute by limiting that notice period to (2) years. And if notice is not sent within two years, then the dealer and manufacturer have nothing to worry about. They know this, and that is why they continue to give customers the run around by saying things like "could not recreate the problem, normal vehicle charateristics," etc.
some companies will "ding" you for that, again others don't and i move and go where ever i want without any problems.
Thank you for the indepth explanation. By your description, that is the kind of situation I would like to pursue. You see I plan to take advantage of the 'waiting' to excercise some of my other non-business related interests, and receiving a call for a run while in the middle of said interests would work out just fine for me.
I am sure drivers find their own unique and odd ways of entertaining themselves during the hours they wait. While I have never worked OTR, I was in a salary based route once and the hours of my day were my own. I liked having that freedom especially when I covered for other drivers on routes to places I hadn't been. I enjoy the travel but I do not think that the business of expediting is any vacation, however. I think you put it best when you said, "stopping in walmart."