Being new to the world of dealing with fleet owners (only have one on our Tractor side, rest are O/O's). What are fleet owners looking for in a carrier? I am in the process of creating our offering for ST's and wanted to get some input.
Kinda new to the Pond myself with just coming up on 6 years now.
Honesty from carriers end would be high on my list..If you advertise 10 miles a week make sure dispatchers are doing everything possible to get em close to it if not over when possible..
(Most of us know its not always possible) Maybe keep em informed when the bottom falls out or when your expected to see a busy week coming up.
Make sure when you have a shift change in the office each person coming on duty knows where the fleet is and how long they have may been sitting empty. Nothing worst then calling in and hearing someone say,,,,Where are you? I don't even know where you are how can I find freight.
Maybe their pay should reflect how the fleet does and I'm not talking bonus pay.. When the fleet isn't loaded shut off F/book,,Yahoo card games,,all Internet & chat and texting while on duty. (I at the last carrier have been told to call back after the hockey game and we will see what we can find.) Shake the 9-5 mentally some ppl get when they punch a clock. Don't let problems lay on the table until the next shift comes in.
There are some great dispatchers and recruiters out here that do care if the O/O succeed or not..Seach em out and try to take them on.
Try to offer some sort of good fuel savings/discounts/FSC as this is one of our worst enemy's right now.
Other things will come to mind right after I push the send button but thats all I got for ya right now..