I have used U Ship twice to have items shipped to me. Both times a broker bid them and used R&L to deliver. He was cheapest and R&L was very professional. I had no complaints. On the other hand, when looking to book some loads, I found the general public to not have a clue to what they were doing. All they know is that U Ship is supposed to be dirt cheap shipping. I never could get any of them to make up their mind in time for me to be able to haul it in the time frame I was trying to work in. I never look anymore.
The horror story I heard was about a buyer sending money through PayPal for half the ship charges on a motorcycle. The U Ship hauler contacts buyer after 2 days on road and says he is broke down and needs rest of money to get truck fixed. Buyer sent it to him. After several days went by and hauler never shows up, they find that the bike was sold and the hauler is nowhere to be found. Last I heard, they did have a good lead to his whereabouts.