Probably Shelly from CIS had to much work verifying all the insurances plus a lot of companies has insurances thru other agencies. I guess she did not like that...
If you think there is ever to much work for Shelley then you obviously don't know her at all. She and John and their staff are some of the hardest working people a lot of us out here know.
As far as not liking people having other insurance carriers, the only thing not liked about that for them is when they hear of the issues some had with said other insurance carriers or the inadequate coverage they gave them. These folks are the best at what they do !!!!