Here is some info on White Glove
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For More Information …
If you have further questions regarding
FedEx Custom Critical, White Glove Services,
contact Recruiting at 1.800.944.8690
FedEx Custom Critical®
White Glove Services®
Qualification Guidelines
WG Recruiting Specs3 1/19/04 8:51 AM Page 3
White Glove Services is the “special
care in handling” division of FedEx
Custom Critical. White Glove Services
vehicles are equipped with power
liftgates, pads, straps and air-ride
suspension. Some of the fleet also
feature temperature-controlled
cargo boxes.
The following information outlines
all of the qualification guidelines
to join White Glove Services. It also
contains additional information for
contractors planning to purchase
temperature-control equipment.
White Glove Business Categories
As stated earlier, White Glove Services is
the “special-care-in-handling” division of
FedEx Custom Critical, so it serves very
specialized markets and business segments.
The following is a brief overview of some of
those categories:
High Value Products (HVP)
• One of our original categories
• Special securement needs
• High-dollar freight
• Air ride, pads and straps
• Often requires loading/unloading
Temperature Control (TEMP-ASSURE®)
• Pharmaceuticals, electronics and freezables
• Temperature range from -20°to 80° F
• All TEMP-ASSURE units must have temperature
recording devices with in-cab monitoring (see
TEMP-ASSURE requirements)
• Temperature recordings to leave with customers
Transportation Protective Services
• SMS- Satellite Motor Surveillance
• PSS/DN- Protective Security Service
• DDPS- Dual-Driver Protective Service
• CSS- Constant Surveillance Service
Getting Started:
Process to Qualify If you would like to
join White Glove Services, your qualification
process will begin by writing a letter
addressed to the following:
Rick Franks
Recruiting: FedEx Custom Critical
1475 Boettler Rd.
Uniontown, OH 44685
But before you get to that letter, please
review the following contractor and
equipment requirements.
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Equipment/Contractor
Requirements
All White Glove Services units must maintain
minimum FedEx Custom Critical specifications
plus the following:
• Air-ride suspension
• Four-wheel padded dolly
• Two-wheel padded dolly with tripod
• Pallet jack with narrow forks
• Power liftgate (C and D units only) must have a
minimum of 60”x 40” platform and 2,500 lbs.
weight capacity
• Plywood sheets for decking
• Four rows of E-Trac (floor level, 12”, 36”
and 60”)
• Floor rings
• Uniforms
• Team operations only
• In-cab panic button and wireless remote panic
button
• Willingness to submit application for
DOD clearance
• Willingness to obtain radioactive and explosives
qualification training
• Willingness to perform additional services for
customers, such as inside pickups and deliveries
• No pets in truck
Advertising Allowance
If you have a completely white vehicle, you
have the option of displaying the FedEx
Custom Critical logo. If you do so, you will
receive a .5% advertising allowance. Refer to
your lease agreement 4.02 for more details.
Additional Requirements
By Unit Size
C Unit
5,000 lbs. load capacity
12 furniture pads
12 bands or tape to secure pads
6 E-Trac ratcheting straps
3 load-lock bars
Length: 144”
Door clearance: 85”x 88”
Inside: 90” W x 92” H
Cubic feet: 690
3 plywood sheets
D Unit
13,000 lbs. load capacity
24 furniture pads
24 bands or tape to secure pads
12 E-Trac ratcheting straps
6 load-lock bars
Length: 240”
Door clearance: 85”x 88”
Inside: 90” W x 92” H
Cubic feet: 1,150
6 plywood sheets
E Unit
40,000 lbs. load capacity
72 furniture pads
72 bands or tape to secure pads
36 E-Trac ratcheting straps
12 load-lock bars
Length: 53' (49' usable trailer space)
Door clearance: 96”x 110”
Inside: 98.5” W x 110” H
Cubic feet: 3,225
12 plywood sheets
Liftgates are optional, but must meet
a minimum of 4,500 lbs. capacity
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Service Prerequisites FedEx Custom
Critical White Glove Services contractors
are selected from current Surface Expedite
contractors. To be considered to make the
move to White Glove Services, you must
meet the following guidelines:
• At least six months of service
with Surface Expedite
• 98 percent on-time pickup and
delivery service
• No accidents
• No cargo claims
• 70 percent availability
• Above average load acceptance percentage
• Recommendations from Surface Expedite or
White Glove Services team members
Priority Order
We receive numerous requests from our
contractors looking to join White Glove
Services, so we must prioritize the candidates
based on their qualifications. Here is the
priority list that we use to determine who
will receive immediate consideration, with
“1” receiving top priority.
1. FedEx Custom Critical teams with verifiable
prior experience handling high-value products,
explosives, radioactive materials or other
related credentials. These teams must also
have six months of verifiable Surface Expedite
service with exceptional service and
safe-driving records.
2. FedEx Custom Critical contractor teams who
have been recommended by their CAT facilitator,
CAT member or existing White Glove Services
contractor.
3. FedEx Custom Critical contractor teams
with temperature-control units that meet all
equipment specifications. (See “Equipment
Requirements.”)
4. White Glove Services qualified driver teams
who become contractors and possess properly
equipped White Glove units and all the
necessary care-in-handling equipment.
5. White Glove Services contractors who need to
replace their White Glove qualified drivers.
6. White Glove Services contractors who wish
to add additional units to the White Glove
Services fleet.
TEMP-ASSURE®
Fleet Requirements:
Temperature-Controlled Units
• Temperature range from –20° to 80° Fahrenheit
with a tolerance +/- 6.6° Fahrenheit (3° Celsius).
• QUALCOMM Temperature Monitoring (Tethered
Trailer Tracs)
• Temperature recording device
• A minimum of four temperature probes for
trailers and two for straight trucks (although
four probes is suggested for all vehicles)
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Carrier vs. Thermo King
If you decide to install a temperature-control
unit, you will have a choice in manufacturers.
Here is a quick comparison of two major
producers of temperature-control units:
Carrier
These units should already have the immediate
ability to share communication protocols
with QUALCOMM. This allows FedEx Custom
Critical to monitor real-time temperature in
transit. Please ensure the proper communication
devices are installed if you choose a
Carrier unit. A temperature-recording device
will need to be installed. This device must
have the ability to print a receipt in timed
intervals of 15 minutes. It must have a minimum
of four hard-wired thermocouple temperature
probes (three fixed and one movable is
recommended).
Thermo King Units
These units may require additional
communications hardware such as a Data
Acquisition System (DAS). The DAS also
has the capabilities of a monitoring device
and a recording device.
There are other vendors offering comparable
equipment that meet our requirements.
Please check with your dealer to ensure
proper communications devices are installed.
Monitoring Device Requirements
National Institute of Standards and
Technology (NIST) certificate must be
submitted with each temperature monitoring
device. The certificate must show NIST
traceability indicating:
• Reference Equipment
• Probe Channel
• Reference Reading
• Actual Reading
• Variance
• Allowance ±
• Calibration Date
• Next Calibration Due Date
• As Found Condition
• As Left Condition
• Serial Number of Monitoring Device
• Performed By
Certificate of Calibration for the Temperature
Control Unit is needed every six months or
as required due to performance deviation.
The calibration should include:
• Location of Calibration
• Performed By
• Results
• Date
• FedEx Custom Critical trailer number
