Hi Jackie. Hubby and I started with FedEx Custom Critical White Glove TVAL. We drove for two different owners, two totally different business styles. We had driven TT for 5 years prior to expediting. FedEx was VERY businesslike, dispatch was demanding and unwielding, bidding on loads with other trucks that became painfully apparent that depending on the owner of the truck and MANY other factors, you may or not win a bid for hours or days. We were not impressed with being locked out of the building if we were early for a class (10 minutes in Winter in Ohio), we were not impressed that you had to be escorted anywhere past the magic door. The coordinator constantly told us that it was "not her job." We were harassed constantly on the Qualcomm about where we were, time to delivery, etc. The good parts - the FedEx brand is generally extremely well respected in the shipping and receiving sides, crossing into Canada was handled fairly well, if the dispatch had remembered to schedule the crossing before you arrived. No one hands you the packet of forms you need to get into Canada, you learn the hard way to ask for them. You need the branded uniforms, but you have to go home to get them or have them sent somewhere you know you will be in the future. They have strict dress codes in White Glove. I violated them with purple shoelaces and purple bras (just kidding).
Then, after running LTL Tractor Trailer for two years (we left the Fed in 2009 when we couldn't make a decent living driving for the owner on a 60/40 split, us paying the fuel in the down economy of 2008-09) we then decided to go back to expediting.
We chose Panther Expedite, Life Sciences Division, with Mayfield Express driving Bruno's classy chassis - the beautiful show truck, a Kenworth w900 and a 53 foot reefer trailer. The beauty of Panther's business is that you are allowed to broker your own loads (as long as they are approved by Panther first) to keep you moving. Dispatch is friendlier and problem-solving. The Life Sciences division (which some of the staff came from the Fed) are professional, fun to work with, and help the drivers achieve the goal. When my mom was ill everyone worked their fingers to the bone to try to get me where I had to be in time, from my owner to my dispatch to their bosses. There is always someone in Driver Services who will listen to your concerns.
The difference in Orientation is night and day. Very laid back at Panther. Very sit up straight at the Fed. You have to go back for additional classes at the Fed for hazmat, Airport, TVAL testing (but I think some of that has changed since we were there). We did not experience that at Panther. No dress uniforms at Panther, although we managed to score some nice shirts and hats while we were there. We mostly hauled pharmaceuticals in Life Science, and we enjoyed it.
The longest time we were empty in a straight at the Fed - 4 days. At the Cat, three days.
Both worked off Qualcomms and Texts. With Panther you get a text and call in to hear the load offer. You can negotiate over the phone with a live person for more money. Never happened with us at the Fed. Our second owner could call and get attention (he had been there 19 years0. The first owner at the Fed had no ability to help us in any way other than to criticize our every move. (One truck). You can read about that first owner on Ripoff Reports and back in the archives here.
Anyway, hope this gives you a little food for thought. There are several very good members on EO that enjoy their relationships with their specific carriers and I am sure they will chime in. Best of luck! Miss Kat