Verizon MIFI Issues anyone?

butterfly610 · Oct 27, 2011

Hi, I switched from Sprint MIFI to Verizon MIFI since everyone raves about Verizon's service. The customer service experience has actually been quite bad, lol. Phones signals on our Iphones work great and we have service EVERYWHERE. But the MIFI....nothing but issues? Anyone else have problems? We didn't get the Samsung, but the Verizon brand MIFI. It constantly, and I do mean constantly disconnects. We had a bad one for a day, traded it for a new one....and thought that did the trick. At least until after the 14 days they give you to do a return. I did an update today and still disconnects constantly from my laptop. The Ipad it doesn't seem to disconnect. The actual WIFI signal goes out tons though. I don't know. Suggestions or similar stories?

paullud · Oct 27, 2011

Have you tried getting a new copy of VZ Access manager? Have you had the laptop checked out since it works on the I Pad?

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citibori · Oct 27, 2011

I am ha inv the same exact problem I had it with the Samsung brand though. I bought the Verizon brand on eBay and was getting the same so I completely restored my computer and now it doesn't do it. I think it has something to do with the wifi radio in your laptop. VZ Access Manager will not do a thing. If your iPad works fine it's not the Mifi. Try updating the wifi radio in your laptop.

Monty · Oct 28, 2011

Are you on the 4G, or the 3G system?

I have both, I finally told Verizon, in disgust, remove me from 4G. My 3G works flawlessly.

Problem was when I moved from one system to the other, the towers would not do a proper "handshake", and I was dropped, often never even knowing it.

I have been with Verizon for years, and I am pleased with their overall service, but this 4G/3G thingy is the pits!

I might imagine if one was stationary in that 4G service area, it works well, but being mobile and going between, not so much!

Turtle · Oct 28, 2011

It is, or rather was, a significant problem when switching from 3G to 4G and back, especially if you are in a fringe area where it keeps switching to whichever radio signal is strongest. But there should be a firmware update for the 4G devices that takes care of it. My LG aircard was really bad in fringe areas. Did the firmware update and it's fine now. Much more stable when in 4G mode, and switches between the two while in a fringe area very smoothly.

There is also problem with the Bionic and switching between 3G and 4G, where sometimes it'll drop both and you have 0G. Takes toggling Plane Mode or rebooting to fix it. The November update is supposed to fix that.

paullud · Oct 29, 2011

Turtle said:
There is also problem with the Bionic and switching between 3G and 4G, where sometimes it'll drop both and you have 0G. Takes toggling Plane Mode or rebooting to fix it. The November update is supposed to fix that.

I just got in update last night on my Thunderbolt and I have actually stayed on 4G so far today. It was jumping all over the place yesterday from 4G to 3G to nothing. I have always had problems in TX with the data service doing that and had to go into the settings and switch data on and off to get it working again, so far it has been 100%.

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beagle187 · Mar 29, 2012

butterfly610 said:
Hi, I switched from Sprint MIFI to Verizon MIFI since everyone raves about Verizon's service. The customer service experience has actually been quite bad, lol. Phones signals on our Iphones work great and we have service EVERYWHERE. But the MIFI....nothing but issues? Anyone else have problems? We didn't get the Samsung, but the Verizon brand MIFI. It constantly, and I do mean constantly disconnects. We had a bad one for a day, traded it for a new one....and thought that did the trick. At least until after the 14 days they give you to do a return. I did an update today and still disconnects constantly from my laptop. The Ipad it doesn't seem to disconnect. The actual WIFI signal goes out tons though. I don't know. Suggestions or similar stories?

The problem is with the MTU speed in your settings on your laptop. You can Google for a program called TCPOptimizer. Download it and run it on your laptop.
Once it's opened, click on the "Optimal" button on the bottom right and apply settings. Reboot. Then run it again, click the "Custom" button and change the MTU to 1428. This is what Verizon uses on their network. Apply and reboot again.
You should now get great speed!

tumbleweeds · Mar 29, 2012

We have been with Verizon for many years. We got the first MIFI card when they first came out and have upgraded twice now to 4G. We are not having any problems at all. The 4G seems much faster than the 3G most of the time. Once in a while, if we are driving, it will drop and it may take a couple of tries to reconnect. But at 70 mph I am amazed that it works at all. It still has to refresh some times when watching a movie. We are happy. So much better than living in the dark ages when we had Hughes Satellite that was slower than dialup.