I should clarify.
At some terminals, we've been treated like gold. For example, in Mira Loma, California, we were offered use of their driver facilities (shower, toilet)) when a load we were picking up there went a little sideways (not the terminal staff's fault). Next, after our recent cow crash incident, we were towed to the FedEx Freight terminal in Meridian, Mississippi. Tiny depot, and the folks there were wonderful. They were frying fish at 3 PM that day, and we were invited back. If I ever thought about being a company driver, I'd want to work there.
However, we have cross-docked numerous times at numerous FedEx facilities. We try to stay out of their hair, but get the sense that we are an annoyance or distraction to most of the facilities we're dispatched to. Compounding things is the fact that our dispatch rarely, if ever, gives them a heads up that we're cross-docking there. We have been advised that the only time we're to use another FedEx facility is if it is for a safe haven and it's pre-arranged. Maybe that's changed, and we're not aware of it.
If it did, we'd love it.