I've been with BOTH Tri-State & Con-way Now during the past year as a "D" unit O/O. Conway can't touch Tri-State's overall ability to secure run miles and has limited presence, geographically. Here's a copy of my recent lease termination letter to Conway. Take it for what it's worth...
Sent Via Facsimile (734)213-7745
Ed Conaway, Pres./CEO
Con-Way NOW
4840 Venture Dr.
Ann Arbor, MI 48108
Re: Termination of Lease Agreement
Dear Mr. Conaway:
In late-May I signed on with your company as an owner-operator,
based primarily upon the promise of optimum “communication”
channels. Unfortunately, my two (2) month experiences reflect
otherwise and therefore, represent the primary basis and
foundation for my lease termination.
As a contractor required to maintain a cell phone, home phone,
pager and Qualcomm, I have almost $300/mo. vested in
communication technology, which is useless if not placed into
proper context by dispatchers. Examples of misuse:
* Sending load offers to truck QC after I’ve been “home” for a
week and not occupying vehicle;
* Failing to note preference of PAGER as #1 contact medium after
repeated instruction;
* Unnecessary time delay in navigating the Con-Way phone network
after receive a page, thus contributing to “load cancellation.”
* Unnecessary and extensive delays in obtaining load pickup
directions when not initially included in load offer;
* Inefficient and wasteful Qualcomm macro system, with requests
either TOTALLY ignored or answered only after significant time delay.
In addition to these “communication” problems, I’ve also
experienced a disproportionate number of “discounted” loads which
fall below the per mile agreement, many with accompanying
substandard fuel surcharge incentives. These factors, when
combined with escalating fuel prices approaching $2.00/gallon
benefit ONLY Con-Way, not the owner-operator.
Another reason for termination involves the POOR geographic load
gathering ability of Con-Way. On virtually every load I’ve
subscribed to, I’ve been forced to experience significant DH
miles after delivery. Much of this problem can be traced to an
inefficient layover system and design. I’ll never forget a
layover in Tulsa, OK after dropping in Wichita, KS...a 6 hr./300
mile drive, where after arriving and waiting a day I FAILED to
get a load. What impact do you think this had on my
trust/confidence in Con-Way during my 1st week post-orientation?
The straw that broke this camels back occurred TODAY, where I
accepted a pickup in the early afternoon after being paged @
home. Not until I went to access my truck and viewing the QC load info. five (5) hrs. later did I discover that this was a cargo van TRANSFER originating in Rockford, IL
and requiring me to DH 120 miles to Springdale, OH and delivering
in the Knoxville, TN area. This load could’ve most efficiently
been transferred in my neighborhood of Louisville, KY, thus saving me 2 ½ hrs. of drive time/fuel consumption. Horrendously POOR load planning which only reflects a Con-Way lack of concern for the welfare of their O/O’s.
I appreciate the opportunity that Con-Way bestowed, but
unfortunately it simply didn’t work.
In accordance with the Contract and Section 8 of the PBO
Procedures Manual, I’ll be returning the various remaining
paperwork, permit book and Qualcomm hardware.
Best Wishes.