So who is doing maintenance now? Mercedes Dealers, Freightliner, or both?
Both, but it gets murky, sort of.
As of Jan 1, 2010, there are 49 Freightliner dealers who will sell and service the 2010 and later models. All of these Freightliner dealers have already been selling and servicing the earlier year models, and will continue to service both older and newer models. For these Freightliner dealers, it's business as usual, nothing changes.
In addition to the Freightliner dealers, there will be an initial 70 Mercedes-Benz dealerships that will sell and service the model year 2010 and later Sprinters. Up until now, they have been prohibited from servicing (to the point of not being allowed to even order parts) for earlier model year Sprinters. That is no longer the case and the earlier model year Sprinters can also be serviced at these MB dealers. Some will want to take on earlier model years Sprinters, some might not.
Dodge dealers who are former Sprinter dealers will continue to service model year Sprinters that are earlier than the 2010 model year. They will not be able to order parts or perform warranty work on MY2010 and later vehicles. There may be a handful of these Dodge dealers who no longer want to service Sprinters, and nothing (other than the revenue stream to be gained from doing so) says any of them have to. But most will continue to service the models they sold. All of the Dodge Sprinter dealers that I have talked to (admittedly only about 10 of them, tho) say they have no plans to cease Sprinter service.
When I'm at home I have my choice of two very good mechanics who can work on my Sprinter. One is the Sprinter tech at the Chrysler dealer half an hour away in Benton, KY, and the other is my regular mechanic three blocks from my house. While my regular mechanic can certainly do anything that needs to be done on a Sprinter, I prefer to have the uber-specific Sprinter stuff left to the Sprinter tech, stuff that
requires that DRB-III tool and all the subtle knowledge that goes along with it. My regular mechanic is the one who does my DOT inspections, and I've had him do things like ball joints, wheel bearings, water pump, basic stuff that I could do myself, but won't.
Tomorrow (Wednesday) I have an appointment at the Chrysler dealer to have some work done on mine. I'm sure it will be the standard thousands and thousands of dollars that they always charge me for working on the Sprinter.
I think the article I read said that the Sprinter dealership will actually be a separate company from the car company in the US.
Yeah, it's Daimler Vans USA, LLC, a wholly owned subsidiary of Daimler AG. When Chrysler had it, it was a separate company, as well, Chrysler Vans, LLC, a subsidiary of the Chrysler Group, a subsidiary of DaimlerChrysler. Freightliner, a division of Daimler Trucks North America, is also a wholly owned subsidiary of Daimler AG.
Daimler AG is the world's largest truck manufacturer, comprising the Mercedes-Benz (both the Truck Group and the Van Group, of which the Sprinter is a part), Freightliner, Mitsubishi Fuso, Thomas Built Buses, Orion, Setra, Sterling and Western Star. Daimler AG also owns the on-highway division of Detroit Diesel.
I had to replace my rearend in my 03 Sprinter back in 04 at 140,000 easy miles at a cost of 2500.00. I could of put 3 0r 4 rearends in my Ford or Chevy at that price, and the main reason for high cost is shipping costs from overseas but still it costs more no matter what.
Here's a
CNN Breaking News Event - it costs more to maintain and repair a Mercedes vehicle than it does a Ford. Anyone who thought otherwise simply didn't pay attention in class.
One thing that's for sure, though, is that you can greatly mitigate the cost of Sprinter repairs by ordering parts online and then supplying the dealer with the necessary parts. In many cases I can get parts at a lower cost than the dealer can, and usually save at least 50% over what a dealer will charge me for the parts. In some cases I can get the parts quicker, too. I have also obtained used parts from low mileage wrecks and saved hundreds. EGR Valve comes to mind. Forty-two bucks, cheap at twice the price.