Doggie Daddy
Veteran Expediter
Beaglemom wrote:
We have been with ES for just over a year now and couldn't be happier with them. Yes we have had breakdowns, who hasn't? What matters is how we get treated when there is a problem. Our truck was put in the shop for about a week last summer. We were offered several options. They would pay for a hotel or a rental car for the week or they would get us the rental car for us to take to Toledo and get into another truck that was ready to go instead of waiting for ours. I did see one thing here that I would like to correct, Bobby isn't the owner lol. He is a great guy and knows the business very well and is a great help though. They do not micro manage their drivers. They are there if you need them but if you know what you are doing they leave you alone and let you do your job. We have never had a problem getting paid on time or getting reimbursements and when we needed a new fuel card they over nighted it to us. I just can't say anything bad about them. It is nice to be able to pick up the phone and call and have a friendly, knowledgable, helpful voice on the other end.
So with one phone call,it sounds as if you are no longer happy with ES.
We have been with ES for just over a year now and couldn't be happier with them. Yes we have had breakdowns, who hasn't? What matters is how we get treated when there is a problem. Our truck was put in the shop for about a week last summer. We were offered several options. They would pay for a hotel or a rental car for the week or they would get us the rental car for us to take to Toledo and get into another truck that was ready to go instead of waiting for ours. I did see one thing here that I would like to correct, Bobby isn't the owner lol. He is a great guy and knows the business very well and is a great help though. They do not micro manage their drivers. They are there if you need them but if you know what you are doing they leave you alone and let you do your job. We have never had a problem getting paid on time or getting reimbursements and when we needed a new fuel card they over nighted it to us. I just can't say anything bad about them. It is nice to be able to pick up the phone and call and have a friendly, knowledgable, helpful voice on the other end.
So with one phone call,it sounds as if you are no longer happy with ES.