Shamed by Newbies

ATeam

Senior Member
Retired Expediter
I just got off the phone with a team that is in it's first half-year of expediting. Hearing their report, I'm sitting here wondering what Diane and I are doing wrong.

I met the male half of the team by chance before they got into the business. He had the usual set of questions and I gave him a truck tour. A few months later, Diane and I were surprised to meet them, also by chance, on the road. They got into the business and were driving a fleet owner's truck. At that point, they had more questions and I gave another truck tour.

Now today, I received a call from them. Nothing special, they just wanted to know where to buy a piece of equipment they saw in our truck. What was special was to learn how fast they got into the groove and how well they are doing; better than us, it turns out.

Diane and I have been doing this about four years. They have been doing it about four months, and they are outproducing us. Same equipment. Same opportunity. And they are doing better.

It may be time for Diane and I to seek out these newbies and listen very carefully to what they have to say. They are seeing and/or doing something that we are not. And I want to know what it is.
 

davekc

Senior Moderator
Staff member
Fleet Owner
It is always great to see someone new off to a great start. At the same time, it would be foolish to gage ones success on a tenure of four months.
They haven't even driven through the snow yet. :7

Ateam wrote

Third, I have learned that unless I know the drivers personally and have met them more than once, it is best to take what they say about their earnings with a grain of salt. Some lie on the down side. Some lie on the up side.
==========================================
I agree with your post on "Interesting Email" in the general thread.
I think it may apply here. I wouldn't assume anything on a 4 month relationship.







Davekc
owner
23 years
PantherII
EO moderator
 

arkjarhead

Veteran Expediter
I think I did good when I first started just out of the enthuasim you have when you start something new. I might have done better had my fleet owner been a little more honest, but thats a different story .Just learned a hard lesson I won't forget.
 

davekc

Senior Moderator
Staff member
Fleet Owner
There are some bad ones out there. It is a good thing that you could work your way past a bad one.










Davekc
owner
23 years
PantherII
EO moderator
 

Moot

Veteran Expediter
Owner/Operator
Shame: 1) a painful feeling of guilt for improper behavior,etc. 2) dishonor or disgrace 3) something regrettable or outrageous.

I would think if one helped someone get started in a new endeavor and they became successful, one would have a feeling of pride. I guess I know what the "A" in Ateam stands for.
 

Broompilot

Veteran Expediter
Once I was told that "There is no better Success than Helping Someone else succed and do it better than oneself"

I am not the original Author.
 

x06col

Veteran Expediter
Charter Member
Retired Expediter
US Army
You weren't "shamed" Phil, just simply "out lucked", probably. Hafta see what the next few whiles bring.
 

ATeam

Senior Member
Retired Expediter
I was too hasty in my choice of words. I should not have said "shamed." Humbled By Newbies would be the better choice.

I am proud of the good numbers we are able to put up most months and I like to think that is due, at least in part, to the considered ways we run our business. Then, when a newbie team comes along and puts up better numbers than us, it takes the wind out of my sails and gives me pause to reconsider our considered ways. It makes me wonder what they know that I do not. It makes me wonder if something I think is important is really not important and if the belief I cling to may be hurting more than it helps. It makes me wonder if there is a better way.

As far as helping others goes, I do not consider answering a few questions and giving a truck tour to be very helpful, and I don't feel I can take any credit or had any role whatsoever in this team's success. They earned everything they accomplished. I was nothing more than one of many conversations they had along the way. The credit for their accomplishments belongs to them alone. And the pride they may have in the same is theirs to enjoy.

I take no pride in their accomplishments but do find great joy. It is great to see expediters of any experience level doing well. When newbies do well, it is even better. Teams like these set a leadership example and prove that expediting success is possible.
 

OntarioVanMan

Retired Expediter
Owner/Operator
Sometimes I think I outsmart myself thinking where freight is available and move when I shouldn't and stay when I don't. When your new things just happen for no rhyme or reason. You can do chart and graphs all you want, but good ole fashion luck figures in more times then not. But knowing where the freight MAYBE will improve the ODDS.
 

greg334

Veteran Expediter
OVM,

WHAT!?!

LUCK!?!

Did you have too much Canadian Dry ginger ale?

Those fizzies go to your head? :+

OMG, what does luck have to do with it?

Hum…?

I am waiting?

Where is your proof?

Hum..?

Some industry experts put forth that there is no luck in expediting but rather a clear correlation between the need of any given customer and the availability of any given service provider to provide a service at a specific time when the customer needs it. There is no luck involved when the forecasting getting loads on your truck and comparable past performance charts are pulled out and you can see this correlation is clear on these charts that being in the right place at the right time has nothing to do with luck. :D
 

OntarioVanMan

Retired Expediter
Owner/Operator
True...to a point...

You can correlate all you want but if your previous load doesn't clear close to when the next customer calls your sol. Or yet if the next truck gets unloaded a half hour before you HE MAY get the next load because he pod'd before you because my lift trucker went on break..from said customer...To the layman its called luck...
The dif between a 200 buck trip and 1,000 dollar trip? Yeah thats skill???

What you smokin???

P.S. Thats Canada Dry!!:)
 

greg334

Veteran Expediter
OK, OK I concur

It is Canada Dry!

BUT OVM, it is what the experts say they experienced. There is no luck.
 

OntarioVanMan

Retired Expediter
Owner/Operator
Experts???

Our income, there is a direct correlation between the length of load and load frequency and our pay cheque.

EI: My load value $250, next guy out gets $1000 trip, My next trip is $450, next trip out is $900..
My total pay $650 the other guys $1900....This is experience?
Or dare I say LUCK of the draw???
 

OntarioVanMan

Retired Expediter
Owner/Operator
Further to quote greg from a thread Sept. 27th/08

"This business is really about how you leverage your opportunities with your equipment and most of all luck – being in the right place at the right time.


Any "experts" want to refute the luck theory?
 

arkjarhead

Veteran Expediter
Everytime you roll out from the house it's a crap shoot to a certain degree. It's like OVM said that 30 minutes can make a big difference dollar wise. The 1,000 dollar run could be the first load and your second or the second load with you second. I always kept a little note book of places I layed over and how long it took to get out. When I got the load offer I could look in there real quick and see had I laid over there before. If I hadn't chances are I would take it just so I could see how well the area was.
 

pelicn

Veteran Expediter
Expediting does have a little luck involved. No matter what the graph/spreadsheet/experts say...we got the load Rock Hill, SC to San Diego, CA, we're loaded, paperwork signed, load secured, shut the doors, the load cancels. Luck?
 

RichM

Veteran Expediter
Charter Member
It woould have been interesting to stick around and see what happened to the freight such as did it go on a different carrier or did it go on a cheaper carrier that is part of your company's overall fleet.
 

x06col

Veteran Expediter
Charter Member
Retired Expediter
US Army
We were 30 or so miles down the road the other day with a load and got a call to take it back. I can assure you, it was not any less expensive for them. Who knows what happens sometimes. Coulda been just a coupla cronies look'in out for each other.
 

ATeam

Senior Member
Retired Expediter
I do not belive in luck, and suggest that expediters that do degrade the quality of their business decision making, and thereby reduce their opportunities for success.

Long post follows. Skip if you don't like long posts.

At the moment, we are sitting in Spokane, WA waiting for freight. We just delivered and have zero dwell time. We are on the Reno board, which covers a huge geographical area, including multiple northwestern states.

So, what do we do? Try our luck? In this situation, if luck is a real force (which it is not), how do we rely on luck to position ourselves for our next load?

Do we stay put? Maybe Lady Luck will smile on us and a lucrative load will rise out of Spokane in the next few minutes and take us to Chicago or New Jersey or some other great express center.

Or, maybe Lady Luck will frown on us and we will sit here for a week with no offers. After all, if you believe in luck, bad luck is just as likely as good luck, is it not?

So, given the possibility of good or bad luck, how do we play it?

Maybe we could move to Portland. It could be said that Portland is luckier than other cities in this area for finding loads out.

While it could be said, it would be more accurate to say that the probability of freight coming out of Portland is higher than the other cities because more expedited freight customers are located there. Thus, moving to Portland would not change our luck, it would reduce the distance between us and those customers and increase the probability of a load.

Of course, if we drove to Portland, a load may be offered that picks up in Montana. Would it then be our bad luck to have driven the wrong direction? Some would say so.

(For that matter, would it not be our bad luck that we were not born into wealthy families with good looks, good health and good reputations? Would it not be our bad luck that we have not won the lottery or yet been discovered by Hollywood producers that will make movies about us and make us rich? Would it not be our bad luck that we were not born with olympic superstar athletic abilities? I dabble in writing. Is it my bad luck that I did not set out to write children's stories and someone else beat me to writing Harry Potter?)

Not believing in luck, I would not say it was our bad luck to deadhead in the wrong direction for freight. I would instead say that customers are thinly scattered across the western states. The fact that one of them rose with freight to ship has nothing to do with luck but with the customer's need to ship expedited freight.

In the deadhead to Portland before picking up Montana freight scenerio, wherein does the bad luck lie? Is it that we drove in the wrong direction? Or was it that the lucky load that picks up in Spokane and requires zero deadhead did not rise at all?

See, luck can be used to support any opinion you wish form. That is true of opinions you form about yourself or your circumstances. It is true of opinions you form about others and their circumstances.

I could say we are having bad luck because we were not predispatched on a load before we delivered in Spokane. I could say we had bad luck because we got a load offer to Spokane (a slow freight city) in the first place. I could say we were really lucky to get the Spokane load because the slow freight area gives us a day to get hair cuts, catch up on our mail, etc. I could say we were unlucky to get the Spokane load in the first place since we had to deadhead 900 miles to pick it up in Texas. I could say the Spokane load was lucky because it moved us pofitably out of a slow freight area (New Mexico).

In other words, when using luck to explain any aspect about the Spokane run and any runs thereafter, I can use luck to create any "truth" I wish. To put it differently, I could use luck as a lazy way to analyze anything, stop thinking about it, justify my present circumstances, and explain why other peoples' circumstances are different than my own.

Gambling and luck are often associated with each other. I find it interesting that people who take gambling seriously do not regard luck as real or count on it to influence their results.

CardsharkOnline.com says:

"luck - An imaginary substance used as a substitution for skill by numerous players who unwillingly finance the expansion of casino industry around the world." (http://cardshark.us/home.html

Note the use of the word "IMAGINARY."

You may have heard about the "luck of the Irish." But when you survey the population of Ireland, you find the same mix of good and bad fortune as you do any other European country or island.

The Wikipedia web site presents a discussion of luck (http://en.wikipedia.org/wiki/Luck). The more thoroughly one thinks through the different aspects of luck, the more one will come to realize that luck is not real and should not be counted on as a business resource.

Using luck to explain your circumstances or the circumstances of others is an exercise in self-delusion. Instead of thinking about luck, think about what you can do to best position yourself for your next load and your business for success. Doing that will affect your profits far more than rubbing your lucky rabbit's foot or sending in Qualcomm messages at 7 minute points (a lucky number) and avoiding 13 minute points (unlucky number).

So, back to Spokane. Since Diane and I do not believe in, count on, or use luck to think about our next load offer, what will we do instead?

We will use our spreadsheet and run journal information to determine where the next load is most likely to come from. The liklihood will determined not be based on luck, but based on past history. (For newbies, if you have no past history of your own, talk to experienced drivers that do).

In addition to considering customer location, we consider timing. Today is Wednesday. We know that more loads are dispatched on weekdays than weekends. We also know that while customers are more concentrated in Portland, a larger number of customers are scattered through the Northwest.

While it is possible that no Portland customers will have expedited freight to ship today or tomorrow, it is likely that one or more custmoers somewhere in the Northwest will.

Not knowing which customers those will be, we do not know what direction to go. Thus, we will do what we usually do. We will sit in Spokane for 24 hours to see what freight bubbles up. If the freight does not come to us, we will move to Portland where customers are more concentrated and the probablity of pre-weekend freight is greater.

The 24 hour wait is to protect ourselves from deadheading in the wrong direction. If no offers come to us in 24 hours, it is an indication that freight in this region is slow, or the area is saturated with competing trucks. The thing to do then is to move where more customers are located and wait our turn.

At least that is how we do it. There are other strategies to be sure. If there is one better than the one described above, I'd love to hear about it.
 
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