I've had shippers/consignee tell me that drivers will come in freight gets loaded up and no straps gets used or just one and that's it. It blows my mind.
Funny you mention that. My last two shippers asked almost panicky if I was going to strap the freight down because of prior damaged loads. I just smiled and gave reassurance that their load would be strapped down and protected.
Although, what I really wanted to say was...