...one thing I always did was make sure I was on time for everything and I always communicated everything to the customer.
And THAT, ladies and gentlemen, is the secret to success in expediting.
It does not matter if you are driving a fleet owner's truck, a truck of your own that you lease to a carrier(s), or run a truck under your own authority. The people you serve all want to know that they can count on you to transport their freight safely and on time, and to keep them informed.
Other business tasks must be done well too, but if you begin by doing the basics exceptionally well every time, the way gets paved to more easily accomplish the rest.
When Diane and I left one carrier for another last year and were saying goodbye to the dispatchers we had come to know over the years, they had high praise for us but the form it took surprised me a bit.
They did not praise us for always being in uniform, or for having a good looking truck, or for our exceptionally good service numbers (percentage of loads picked up and delivered on time), or for our excellent safety record, or for our good communications skills, or for having zero freight damage claims, or for the great customer relations work we did when circumstances grew difficult, or for good numbers and all the money we made for the company.
To a person, they praised us with words like, "When I put a load on your truck, I knew that I did not have to worry about it."
Think about that. They could have said many things but they said, "When I put a load on your truck, I knew that I did not have to worry about it."
They did not care about the things we cared about and focused on when we worked with the customers and the freight. They cared about themselves and whether they would have to worry about a load after it had been dispatched.
To them, and to all others you serve, the measure of a truck driver is not how much they think of you. It is how little they have to worry once they have trusted you with freight.