people get on with these small carriers and they get friendly....it gets personal.....they trust too much......they let things slid because, "he is my buddy".....It don't work out so good.... most times....
That's exactly why I think it's so humorous whenever I read carrier ads that profess "You will be treated like family here!".
I always wondered why that seems to attract certain owner/operators. It must work, or why would such carriers waste glossy space to make such a claim?
Personally, I already HAVE a family; I don't need another! I'm called by name when I use the phone to contact home office because my carrier has enough technology to identify me by codes I punch into the phone - and that's all the "warm fuzziness" I need to bask in.
Folks, this is a business I'm engaged in, not some back-slapping, sophomoric, fraternal, mutual admiration society designed to boost my ego! Sure, I understand the issue of respect - and I exercise the correct amount of respect when dealing with dispatchers and others at home office. Normally I'm treated with the appropriate respect in a businesslike manner.
Beyond that I see no reason to need or expect coddling. What I DO expect is an opportunity to be treated fairly when load opportunities are distributed; enough knowledge to get the freight where it belongs; good pay; and, very importantly, getting paid accurately, on time, each week.
I'm baffled why it's so important for some to feel as though they need to be part of a family in the expedite universe. Maybe I got enough respect growing up I need little to no validation of my worth now...stroking my ego doesn't go nearly as far as substantial revenue.