Panther Pro Scan

BigBuzd1

Expert Expediter
I do know that we have 2 numbers for Panther...an 800# and a 330#...in the states, both #'s will recognize my cell as me...but if I call from Canada...only the 330# will not ask me to enter my truck# and the 800# will say "if you are a panther expedited driver press _...if you are a customer press_"
but then again that when I'm in canada
 

FAMILYEXPDT

Seasoned Expediter
All of the same deadlines are in place...if you send in your pro by noon on Monday you get paid the 2nd Friday. The part that ws not working before was that many of the scanned documents could not be read, and many of the items had to be pulled off a printer and scanned manually...making twice as much work. There still seems to be a delay with seeing your scanned pro immediately when you do it....but I know they are working on a solution for this....please be patient....If you do not see your pro's as received send an email to payroll and give your confirmation number with date and time they were sent in....I am sure it will be addressed......or call.


-charlotte
 

Turtle

Administrator
Staff member
Retired Expediter
I scan my stuff here in the truck, scanning them as Acrobat PDF files. Before I e-mail them, I open each one after scanning to ensure they are readable. And when printed, they are indistinguishable from the originals in most cases (different paper being the only difference). Even those who are not scanning to PDF files, I cannot imagine as much as 40% of the scanned documents were unreadable. And any that were unreadable, how can they be printed out and then magically become readable?

Or is it that the faxes were unreadable? I can see that (I love a good pun). Not sure how scanning and reprinting an unreadable fax will make it readable, either, tho.

In any case, I've sent paperwork in and sometimes it doesn't show up for 3 or 4 days, sometimes even longer, as being received, but then suddenly there it is, and it shows the actual date I sent it in as the received date. And I've sent paperwork in on Sunday night or very early Monday morning (before 0700) and that paperwork was not processed to be paid out any sooner than it would have been if I had sent it in a Trip Pack and they had received it on Wednesday. Because... that pro wasn't scheduled to pay out before that date, So much for getting paid "up to 7 days sooner". Hah. Got suckered again.

But I've been scanning my paperwork since the day they said to do it, and I've not yet had to re-send anything.
 

BigBuzd1

Expert Expediter
Hey Turtle...I save all mine as PDF's also, and then put 'em all in a zip file. I have only had 1 page that was unreadable as it was almost to light to read as an original and Panther actually emailed me to request i mail it in if I couldnt make it darker.
 

are12

Expert Expediter
For those of us that are not on paperless logs, why do we have to use the truckstops to scan our logs but we can scan everything else ourselves? Why can't we just scan everything from our truck and send it?
 

FAMILYEXPDT

Seasoned Expediter
Then there is the fact that the software at Panther cannot read PDF files, so they have to be manually pulled off and rescanned in a format that the software can read, thus making more work rather than less.....that is why 40% were "unreadable"..as in unreadable for the software program they had. All in all it was a better situation to just start using TransFlo because fewer people had to manually touch your stuff.....and the fact that they had to be pulled off and rescanned is what attributed to your long delay in seeing them received.


-Charlotte
 

BigBuzd1

Expert Expediter
hmmm...they have never complained to me about using PDF attachments. I didn't think they would have any problems with that type as most of the stuff on the websites for us to print out...or anything that is emailed to me is in that format. I, for one...do not wish to make anything I do more difficult than it needs to be for someone else...even if making it easier on others make my life a living he11. not saying that changing a format would do that...but just as a general statement :)
 

FAMILYEXPDT

Seasoned Expediter
Unless you would ask them why it took so long for you to see your pro's received they would have no reason to tell you. This is the information we were given when asked to beta test the Transflo....and when we complained about the inability to see pro's being accepted when they were scanned. It is not the same software as what you are referring to...anyone can make a pdf form or report...but having a program that does character recognition for scanning them into payroll is another matter...a different program entirely.

-charlotte

To answer Arlene's question...the log department would have to manually enter each log instead of being to scan it into their program. These programs are not written or sold by vendors to be all inclusive, unfortunately. According to training all will be paperless before end of year anyway, so may as well get on board now.
 

BigBuzd1

Expert Expediter
I was just at HQ today and asked if scanning and emailing pros as a PDF is any problems...nikki told me no...that was just fine. I also picked up some coversheets for truck stop scanning and was told not to worry about taping the fuel receipts to the coversheet...she didn't even know why they left that on the paper, and that we can scan and send up to 6 pros with each coversheet. :)
 

slfisher45

Expert Expediter
Turtle, I recall that faxes were 40% unreadable (nice pun you had). The quality of some fax machines were dispensing poor images, I believe.
That is why they are using Transflo Express. Since Panther is paying for this they eliminated Tripak.
One can still scan and email so obviously the scanning and emailing isn't an issue.
I scan mine and save as jpegs. I haven't had any problems and have not been asked to stop.
 

FAMILYEXPDT

Seasoned Expediter
Nikki = not payroll = recruiter or log dept? I did find out this morning that we can in fact use trip pak scan to send in pro's as well as transflo. That makes it that much easier to get the pro's in and that much faster.....anyone else appreciate the steps forward that Panther is taking?



-charlotte
 

Turtle

Administrator
Staff member
Retired Expediter
slfisher45
The reason I scan to PDF instead of JPG, TIF or some other format is that PDF files can more easily contain multiple pages (although TIF files can be multiple pages rather easily). Panther Pro Bill first, then everything else, each a different page, but all contained in a single file, saved with a filename of the PRO# (actually, I save them all with my truck number and then the pro#: "truck# - pro#", 00000 - 11111.pdf).

Also, other than uncompressed TIFF files, PDF files are the easiest, by far, format to run OCR software on, or you can simply run Acrobat's native OCR on it.

==== ding!
Just got of the phone with 'em, and for scanning and e-mailing, the preferred file format is PDF, TIF, or Kodak Image. One set of PRO Bill paperwork per file.

JPG files are not preferred. They didn't tell me why, but I know why. They are too flaky and printer dependent depending on the save settings, and how much they were compressed. Sometimes what looks great on the screen at 72ppi is un-scanable when printed out to be re-scanned. It's most problematic with small typefaces (tiny text), but all text can suffer to a degree when compressed as a JPG file, again, depending on the compression setting.

When something comes in via Trip Pak or Transflo scanning, it goes directly into the system, which is a misnomer, sort of, as all it is is, it's in the same database file format as their system, so it's ready to be processed and filed away. Someone takes a quick look at it to make sure it's legible, and then forwards it to payroll for processing. No OCR involved anywhere along the line.

When something is e-mailed in, like PDF, TIF or Kodak Image, instead of employing a higher class of computer geek who can convert this stuff electronically (which, I gotta tell ya, is brain-dead simple to do - if you know how, of course), they are actually printing them out, and then rescanning them directly into the system. Wow. Most scanning software lets you scan from the scanner, or actually from an already saved electronic document, like a PDF or TIF file (which is how all OCR is done, and is how all faxes from a computer is done).

If you are on paperless logs or in a van with no logs, you can scan and e-mail, or use the truck stop scanning, whichever you prefer. The only difference between the two is how fast your paperwork is processed into the system for payment.

If you use the truck stop scanning, it will be processed the day it is received. If you scan and e-mail, it will be processed as soon as they get to it, sometimes 2 or 3 days later , but it will always eventually show up as being received on the day you actually sent it in, not the day when they processed it. (send something in on Friday, it may be Tuesday before it shows up, but it will show a received date of Friday) But in any case, the pro will pay out on the day it is supposed to.

If you sign up for the Quick Pay thing (for a mere 3% of the gross) then e-mailing is not recommended, as it could (will, absolutely) delay payment on some pros. Trip Pak and Transflo scanning is the only way to ensure timely payouts under the Quick Pay program.
 

bernieh48

Veteran Expediter
Yes you can use Trippak scanning as well, but with it you have to make sure you put the papers in the right way. I was told by the lady at a TA that with Trippak scanning the papers have to go in by size. Meaning the largest ones go first then the next sixe then the next size. So what I did was send all the customer BOL's first since they were all the same size the went down from there. And yes I too put my Pro numbers and truck numbers on all the papers that go with that run. So far it seems good. The only problem I have is not being able to use the Scan & Go that Flying J has. We use Flying J's 90% of the time and I was hoping to not have to go across towns just to send in my paperwork. I talked to Pierre about it and he said they might add FLying J's later. I agree this does make it easier to get the paperwork to Panther but when I had a run that got there on the 19th of April and wasn't scanned into payroll's system until the 4th of this month I called and asked about it and was told "Well we have only 2 payroll girls that do that and they were backlogged so it didn't get done until the 4th." So my point is this. This new system seems great but if the payroll dept. is still going to be backlogged then it will make no difference how you get the paperwork there it will still take forever to get paid on it. Just my 2 cents.
 
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