Signed on with them in 2002, quit a year later. Returned to them later and more experienced. I thought that I would give them another chance, ran for a year and left them for good.
My overall opinion of them is very unfavorable. But as you can see from the replies, opinions vary.
just a few of my experiences with them:
...received a load from Columbus, OH to Seattle, WA. Even though I was in a straight truck that was to be paid $1.20 mile and they loaded my 22' truck full, dispatch said that this was a special customer, load paid $1.00 mile. I took it anyway. Delivered in Seattle and sat there for a week solid. They finally empty moved me to Chicago (avg'd about .12 mile back to Chicago). Received a haz-mat load offer from, picking up 100 miles away, going 120 miles to delivery. I refused it. They then told me that if I did not take it, that I would loose my empty move money from Seattle - Chicago. Basically, the knew they had me over a barrel and took advantage. Of course, I refused the load anyway. (You know whats not funny in this situation is; I told my co-driver what they were going to do, even before the did it.)
...received a load to San Jose, CA from OH. ($1.00 mile again). Delivered load and sat there five days until "back haul" found a load paying my truck .35 mile, going from Sacramento, CA to Pits, PA. Took the load amd delivered. Ended up having to unload, break-down (categorize by type) and restack 14 pallets of almond boxes.
...kept offering loads to a team that a single driver could/should take. Started refusing them, dispatch would then call and argue and call and argue, threaten to black-list (term used was "will not look to good on your profile").
...did not explain clearly that your first paycheck will be a month from your first load, and that will be 1/4 of an average pay settlement.
...froze pay settlements (3x) without advising me (the owner). They said that the computer automatically did not. They did not make it right until it happended the third time, then I called a supervisor that handled it for me. (this happening tends to upset driver(s) very much)
...started "beeping" us on loads, waking up the passenger, saying "just checking on you, you are running 30 mins behind" and then "okay, you are now 5 mins ahead", "okay, you are now 2 hours ahead". (Incidentally, we were NEVER late for any load, p/u or del)
...did not appreciate the sarcastic dispatchers. I was always professional and freindly with them.
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To sum it up, every company is going to have it's up and it's downs. To me, PII just seemed to have more negatives than all the other companies put together. Keep in mind that I only have experience in a straight truck (owned two) and that I have only leased with three companies over my tenure in expediting.
Orentation was good, more info than my little melon can take and they laid canada on pretty thick. I found at least with the drivers I have run in to many do not like going there. Hence they push canada in orentation. I run a cargo van. Thus far they have deadheaded me about 10% no complaints thus far.