Panther Bashing Revisited

Moot

Veteran Expediter
Owner/Operator
I have been with Panther for exactly two weeks. The first week after the buyout I was OOS. I returned to service this Tuesday and promptly was offered a load. Panther has kept me busy all week. I even had to turn down a 950 mile load because I already had driven 150 miles and it was 120 more miles to the pick-up. Now for the bashing!

Friday afternoon I was offered a mini. It picked up at 06:00 Saturday, about 10 miles from my house. I verbally excepted and then formally excepted via QC. The shipper was UPS Freight (formerly known as Overnight Transportation). Not good news for a early Saturday morning pick-up. Oh well, I'm committed now.

It's Friday night, I had an afternoon nap and I feel like doing something wild and crazy. Like stay up until midnight. That's just the kind of guy I am.

Well its midnight and time for bed. The Twins won in 10 innings and my daughter is home from work. I set my alarm for 05:00 and fall asleep.

I'm having a really weird dream. I'm parked at a truck stop somewhere in the Carribean Ocean. The lot is white sand. I am facing the ocean. All around me are bikini clad women sipping blinker fluid cocktails with a stalk of celery. Wow! This isn't my dream. I'm in someone else's dream. It's bernard40's dream. Bernie how did I get in your dream? By the way did you ever find a skinny chick for a co-driver?

The dream is over. Interrupted by an electronic noise. It's not my alarm clock. I'm confused. More so than normal. My wife tells me it's my phone ringing in the bathroom. Time 02:46. When I finally reach my phone it already has gone into voicemail. Now I have to find my glasses so I can retrieve the voicemail. It's somebody from Panther offering me a load picking up on Sunday. Sunday, that's more than 24 hours away. I did the math! I don't bother returning the call. Back to bed. I'm wound up and can't sleep.

Eventually I fall asleep. Bernie's dream is gone. 05:00 my alarm rings. I get up and jump into the shower. 05:11 cell phone rings. Didn't answer in time. Another voicemail. 05:12 my wife comes into the bathroom to tell me Panther called our home phone to find out why I wasn't enroute to pick-up. 05:23 Pouring coffee to go in my kitchen. Cell phone rings. Panther checking to see that I'm awake. I assure the nice lady that yes, I'm awake. I inquire about detention time knowning that this load is screwed up. Panther says first two hours are free. I tell the nice lady I'll give them 1 hour free then I'm gone.

05:36 enroute to shipper. Phone rings. It's Panther wanting to know why I'm not moving. I calmly explain that I am indeed moving. I can tell because stationary objects are going by both sides of my van. There goes the post office building and some trees. Woooeeeee! Forward motion, what a concept. She still insists that I'm not moving because she "pinged" me. I tell her I'm moving bacause I getting motion sick. I make vomitting noises in the phone, scream and then hang up. Hey, she pushed me over the edge.

05:50. Send arrived at shipper message. Jee I'm 10 minutes early and the gate is closed. Only one side is locked so I slip my van through. Of course the dock and office are locked up tight.

06:00 Send QC message that everything is locked up and nobody is around.

06:02 get reply to stay put someone will be there in 15 minutes. If not QC back.

06:50 3 sets of doubles pull to the gate. Lead driver unlocks other side of gate. All 3 proceed into yard to drop trailers. What luck, I know one of the drivers. I worked with his brother for 13 years. We shoot the breeze until 07:00. He tells me nobody comes in on Saturdays. The freight I seek is probably in one of the 6 trailers that just came in. These trailers won't be spotted at the dock and broken until early Monday morning.

06:02 I advise Panther that my one hour is up and I'm gone. I ask about dry run pay and am told that I must stay there until it can be authorized. On my way home I get another load offer for when I deliver the load I didn't pick up.

06:30 Arrive home. The dog and I go for a nice long walk.
 

Moot

Veteran Expediter
Owner/Operator
Mike,

I didn't dream "about" Bernie. I just got mixed up in his dream somehow.

If this is a "Mikey" day I hope I never have another one. It was probably my last "Panther" day though. Got a call from dispatch saying I had to go back to the shipper to qualify for dry run pay. then I got a QC at 10:03 stating that "due to slow pick up I am being pulled off load". I guess thay don't like to pay out detention or dry run pay. They also gave away my Sunday load. So it goes.
 

cheri1122

Veteran Expediter
Driver
Moot: I guess this means we'll never get to see you in the leather pants & beret, huh? :p
 

LDB

Veteran Expediter
Retired Expediter
Well, it's plainly stated in orientation that detention starts after 2 hours. It's a good idea with early jobs to ask them to put a note in the system that you do not need a wakeup call or you'll usually automatically get one. It's not as much fun as walking the dog but you could have stayed there and made up to $180 detention pay and then talked to dispatch and gone home or somebody could have come in and gotten you on your way with the job. Either way your wallet wins. It's not that unusual for them to call rather far in advance to book a load either, especially when it's a weekend load. If the load comes in at 0200 the call goes out at 0200 as well. I read stuff a little annoying but nothing at a level to warrant bashing. That's just expediting life as it sometimes happens.

Leo Bricker, 73's K5LDB, OOIDA 677319
Owner, Panther trucks 5507, 5508, 5509
Highway Watch Participant, Truckerbuddy
EO Forum Moderator
----------
Support the entire Constitution, not just the parts you like.
 

Moot

Veteran Expediter
Owner/Operator
Leo,

I'm a convert from Con-Wayism. I have had no orientation. They are paying me per my Con-Way contract. Same goes for the f.s.c. Con-Way pays after the first hour. I told them up front, before I even left for the pick up that I would wait 1 hour.

As for the wake up calls, I'm a big boy, I can wake up all by myself. I can even get dressed and undressed all by myself. But it is more fun with help. If they must call shouldn't once suffice? And why must they argue with me about weather my vehicle is moving or not. I know when I'm moving and when I'm not.

I called the UPS Freight terminal twice in the past two hours and nobody answered the phone. I have also called the consignee twice and got no answer.

I think Panther is denying that I was even there so they can avoid paying me. They owe me $74.00 for a dry run. Also I lost a 590 mile run picking up Sunday and delivering Monday.

Hopefully I can talk to someone Monday morning and get things straightened out. Nobody at Panther has called me hon or honey since the day of the sale. Guess the honeymoon is over.
 

LDB

Veteran Expediter
Retired Expediter
If you are on the Conway contract then yes, whatever it provides is what counts. I believe at least some of the Panther dispatchers aren't familiar with all the terms yet and may not know detention starts after 1 hour on that contract. The weekend people are part time so they especially will take longer to fully acclimate.

I agree about waking up etc. and that's why I suggest having them note no wake up call. I hate losing even 5 or 10 minutes when the QC beeps a little sooner than I set my alarm for.

You may not believe this, but some drivers lie to dispatch. That's why they don't always believe the truck is moving until the ping shows a different location than the last known stopped location.

For everyone's benefit, not just to you, I'd say next time consider staying and let them start the detention at 2 hours. The next available weekday call a driver relations rep and have them add the extra hour per your Conway contract. It's probably easier than trying to get the dispatcher to figure it out.

Leo Bricker, 73's K5LDB, OOIDA 677319
Owner, Panther trucks 5507, 5508, 5509
Highway Watch Participant, Truckerbuddy
EO Forum Moderator
----------
Support the entire Constitution, not just the parts you like.
 

Moot

Veteran Expediter
Owner/Operator
Thanks Leo,

Guess I'm just used to being treated like a professional. Under the laws of Con-Wayism we were refered to as PBO's. Professional Business Owners. Never much cared for that term but I did like being treated as a pro.

I believe under Pantherism that 9 hours is the maximum detention they will pay. I once was held up at the Manitoba border for over 12 hours. Con-Way's fault, they paid me but only after I threatened to return the freight to the shipper. Oh well, so it goes.
 

Moot

Veteran Expediter
Owner/Operator
Cheri,

I wore the pants for my first trip, but man they were tight. Guess old Eldridge never sat long. Oooops, I promised no more black panther jokes. But you started it. I gave the single fist salute to a Panther D unit the other day. He replied with a single finger salute. That wasn't in my welcome pack!
 

LDB

Veteran Expediter
Retired Expediter
Yes, 9 hours is the limit. I think the contract with the shipper should be detention for however many hours they hold you up but nine is better than none. I had one job that was 5 hours late at the shipper so it paid 3 and then the consignee was gone at 23:57 (closed at 24:00, yeah, right) and didn't get back till 1600 the next day. That paid 3 hours at the front end and 9 hours at the back end. Made my weekend run a lot better.

I find PBO and BCO (Landstar Business Capacity Owner) both rather hokey. I think in a very general way they treat everyone the way they have to treat the baseline driver/owner. Some are not at all professional and have to be told everything. It makes it annoying for those of us who don't need micromanaging.

Leo Bricker, 73's K5LDB, OOIDA 677319
Owner, Panther trucks 5507, 5508, 5509
Highway Watch Participant, Truckerbuddy
EO Forum Moderator
----------
Support the entire Constitution, not just the parts you like.
 

ClassicOne

Expert Expediter
another former PBO here. I think the lack of professionalism has us bugged the most. From calling us "Hon" or "Dear" to the ungodly wait times for phone calls and QC messages to the lack of respect for our time. For the first week, we ran alot. Canada, hazmat, dryruns, transits you name it we got it. Had good miles also. BUT, I never got more than 4 hours of sleep at any one time from the constant phone calls and nagging QC messages. This is our business and we run it as we see fit, not as Panther desires. As long as I'm on time every time, why should I have to treated as a child that doesn't know how to run his business. If a driver lies.... well in my book it would be a SEE YA!! I also am on the Con-Way plan. Bottom line is the Panther way doesn't value my time like Con-way did.

If I'm having to wait at a shipper for an emergency run.... I don't care how long I have to wait...just pay me my rate. I had one detention that ran 16 hours. The shipper gladly paid because we were still there when they finally had the freight completed and ready to ship. And that was at the Con-Way rate of $60 an hour after the first hour! Think Con-Way valued my time??? I know that shipper did.

I had a detention for consignee that ran the whole weekend and received $1100 for my time. It was a collect run and the consignee paid for my time. This is MY time and I should be able to collect a fair and reasonable rate for someone wasting it.

This a business, and we should run it as a business. You think I'm going to wait for someone at $20 hour if I can be running down the road at $60 plus???

With out some teeth to detention time, what is to prevent a shipper from having you show up 2 hours early "just in case" the shipment is ready early? Someone is burning up my legal logged hours. And it isn't me. I'd rather charge a customer $100 an hour for ANY wait time. After all we are EXPEDITERS!! I think any shipper would give a considered pickup time and verify the delivery time, without drivers having to call the consignee to verify delivery (if something doesn't look right). I've called many times just to inform dispatch to reverify the delivery time to prevent needless detention billing. You waste my time..... you owe me. It is that simple.
 

davekc

Senior Moderator
Staff member
Fleet Owner
I don't really see much of this as bashing. More of companies being ran differently. It is easy to get focused on small things and overlook the big picture. Panther is still in the middle of this transition, so I wouldn't expect them to pickup on the first ring a week or so after the Conway deal. Over the next week you should see more improvement.
I like Conways detention policy, but I wouldn't trade it for higher miles, lower DH, and much better FSC's.
We had the chance to look at alot of Conway truck figures.
Everyone including the Conway folks is saying they are running well since coming to Panther. If that is the case, I could really care less whether they refer to us as BCO,APO, honey or whatever.
Who needs someone nicely to tell them they can't keep their truck moving?
I should add, Panther gives you the customers phone number. If you feel a delivery might have potential problems, call the customer.
Once you are in the system for awhile, they likely won't bug you that much except for run offers. If you are from Conway, you are still new to Panther.
I would be patient and give it alittle more time.






Davekc
owner
22 years
PantherII
EO moderator
 

Moot

Veteran Expediter
Owner/Operator
Well said ClasicOne.

I never considered the fact that legal logging time is being consumed by sitting at someone's dock. In a perfect world there would be no detention time. But things happen. And when they do an O/O should be compensated for his or her's time and equipment. With Con-Way the issue was usually resolved in the first hour. If it wasn't I got paid.

I accepted this load verbally, not knowing who the shipper was. When I saw on the QC that it was an LTL carrier and picking up early Saturday morning I knew that meant trouble. But I committed verbally, so I followed through. Live and learn! But come Monday I'm still gunning for dry run pay.

I wish you well and bet your truck would have looked nice with the new CW colors and logo. Take Care!
 

Moot

Veteran Expediter
Owner/Operator
Here we go again!

It is Saturday, September 2, 2006. At 04:12 E.D.T. (03:12 at my house in the central time zone) my cell phone rings. Of course when I get to it, it has gone into voice mail. I'm just so slow when I first wake up. I find my glasses and retrieve the voice mail. It's dispatch with a load offer. (I've been OOS since Thursday) They have a load picking up Tuesday, September 5, 2006 at 07:00. The shipper is 10 miles from my house. In case some of you missed the date, that would be TUESDAY, SEPTEMBER 5, 2006 @ 07:00. That's 3 days, 3 hours and 12 minutes advance notice. Is it really necessary to call someone at that hour with a load offer? Even if the customer called in at that time why wake up the driver.

I didn't return the call, but in the morning (real morning) I found the load offer on the QC. I accepted and its all mine. Amazing it was still there at 07:30.

This past Monday I get a call at 18:00. Dispatch asks if I'm at the shipper yet. I say no. I'm at home. That didn't seem to placate the guy. He wants to know why I'm not there yet. I sense some tension in his voice. When he pauses for a quick breath I'm able to cut in and tell him I have no idea what he is talking about. He raises his voice and insists that I was called and QC'd with a load offer. I try and calm him down. I want to know who he is trying to contact. Maybe he has the wrong person. Eventually we come to the conclusion that the load offer was intended for me, but I never received a call or a QC. Apparently someone screwed up. Still no way to talk to a driver or anyone else on the phone.

Unprofessional, rude and totally lacking any class. So it goes!
 

bryan

Veteran Expediter
Hi

Give it a couple more months Moot.

First your normal but dispatch is odd.
About a month later you start complaining to your family.
About a month after that your family no longer talks to you because all you do is complain.
So then you start talking to yourself.
Then you start talking to the QC.
Then the voices start talking to you.(You must ignore the voices they are bad)
Then your odder than dispatch.Thus you fit right in.Welcome to my world.

Of course you could just laugh at the absurbity of it all.Ignore the ignorance and except the check.
PS they no longer call me for stupid stuff. I mentioned the voices and they backed off.
 

Long Hauler 5T

Expert Expediter
If it is a sign your in trouble (mentally), when you talk to your qc, then I've gone around the bend already. I've only had my qc for 4 and 1/2 monthes...... OH OH
 

cheri1122

Veteran Expediter
Driver
Last night, I was enroute to Dayton, Oh, with a load onboard for a 7 am delivery, when the QC beeped with a load offer: pickup at 4 am Sun, deliver 100 miles away, FS of 09 cents. I called Panther, explained that after my delivery in Dayton, I was headed for home, only 200 miles away. I said I might be tempted to hang around for a decent load, but the one offered didn't qualify, on several counts. Half an hour later, another BEEP!, same offer. I declined again, making it clear that I meant NO when I said NO. Arrived in Dayton at 1 am, got all settled in at the Pilot, another BEEP! at 2 am: the same crummy load - I called dispatch, pointed out that I'd already turned it down twice, & didn't care for being awakened at 2 am to say "HELL NO!"
I think it's a very good thing that I didn't wake up when they sent it again, at 5 am....I get a bit cranky when sleep deprived, you know, lol. :p
 

bludragon13

Seasoned Expediter
We arrived back home after after 16 day out(not planning to return home but panther had lost certified copy of title to the truck which they had recieved and signed for and had to get it resent chose to hand carry this time-second trip to seville)picked up mail held at po and surprised to have birthday card from panther,insurance etc.,also surprised NOT to find any settlement statement since we began with panther after conway deal.called was told you have alot of deductions? asked if I shouldn't still get a statement yes but don't know why you didn't will check into it . they said they'd email it so I could at least see what was up --never got email(have got other email from Panther).We had been running for a month when conway sold us out,went to seville to get decals paperwork etc. then took 6 day oos then out until we found out the title was "lost at corporate".ave run has been 531.6 mi haven't turned down any offers should have had a couple bucks earned but none loaded yet--point is panther seems to be disorganized and most seem to be new to their work.The miles are low compared to what we are use to also runs are short not really team runs and we go to canada whenever loads are offered--going to give it a couple more weeks but plan B is looking more like plan A with every contact with the cat we have!
 

highway star

Veteran Expediter
Owner/Operator
Bryan, just need a bit of clarification. Are you saying you became odd AFTER going to Panther?
 
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