panther_art
Expert Expediter
TimT do you know there is a dispatcher that signs TIMT on the qc's
Panther Art
Panther Art
One mad cat
- Thread starter panther_art
- Start date
Terry's right on,the 15mins get's blurred if - there biding an NLM load i think they only have 10 mins to check if a trk can make pu time,cal or qc driver to see if they want it,then bid the load.I don't know if that was a NLM load i don't think CSX or GE load are NLM,however the process may be the same.G.E got another company to make pu and didn't cal panther back to let them know,i am guessing here but it's a typical day in dispatch for that to happen.When i started in 1999 per our driver roundtable,you could spend the day in dispatch.I learned alot and got 100$ for my time,it helped me not take things so personal.I still get upset as Terry mentioned and i am sure it will happen again and all the [knowing why] doesn't change the anger involved in the incident or the [lie] it just helps me get alittle perspective and not have a bad day,just a bad half a day
Art,
I did get your message on the Driver's web. I answered it advising you to submit it as an inquiry. Did you get that message? There seems to be a problem with my messages disapearing off that site. Send another one on the drivers web and I will followup again. I think once they get the bugs out, it will go smoother.
Bob Worthington
I did get your message on the Driver's web. I answered it advising you to submit it as an inquiry. Did you get that message? There seems to be a problem with my messages disapearing off that site. Send another one on the drivers web and I will followup again. I think once they get the bugs out, it will go smoother.
Bob Worthington
A secondary issue to add to Terry's post is that in Panther's case, they are dispatching from three locations. Seville, Chicago, and Charlotte. I could see in some instances were something might slip through the cracks.
Alot of that is when they send the same load twice.
Davekc
owner
22 years
PantherII
EO moderator
Alot of that is when they send the same load twice.
Davekc
owner
22 years
PantherII
EO moderator
But, but, the real way to not get you feelings hurt, is to respond to a good load offer when it is made, not, when you get a round touit. Ya create mosta your own heartburn by being not where the messages are. There really is no excuse for having these kinds of experiences, particularly when teaming.
kangar0085
Seasoned Expediter
Yeah saying "load is cancelled" is what they do whatever happened. They dispatched me with a load that couldnt fit in my van and I accepted it drove for two miles and got qc message "load cancelled" I figured it was too big so I didn't make a big deal of it. But yea they will say "load cancelled" just to get rid of you quickly and get on with it booking it to a bigger truck so don't take it personal guys.
I think from a customer relations stand point, there are certain advantages from using sales/local or regional dispatchers etc.
Many customers prefer that way of communication verses dealing with someone 1000 miles away. Pros and cons to both.
Davekc
owner
22 years
PantherII
EO moderator
Many customers prefer that way of communication verses dealing with someone 1000 miles away. Pros and cons to both.
Davekc
owner
22 years
PantherII
EO moderator
bigguy1001
Expert Expediter
I agree with you Art! Panther was better when they had a Contractor Relations Dept. Oh wait, that's a little self serving isn't it? Oh well, it's still true. Whenever a group polices themselves there will be issues about fairness, or more correctly the perception of fairness. I am glad you have assigned dispatchers now. I think that part is a better system. But someone has to effectively represent the driver/owner operator when a conflict arises.
Broompilot
Veteran Expediter
I feel for you Panther Art. That would put me into another ORBIT if it happened more than once, I mean what is the Policy? Like Leo stated lost in space or time zone? Great excuse Dispatch.
I ask myself what would I do in if I were in shoes? For now on while I was typing in the response on the QC, I would be also be speed dialing and confirming with Dispatch just to cover the bases. I always did this at FECC.
As for directions, I never used the ones sent over the QC always used my Streets and Maps or Garmin. Never depend on someone else, when you can do better on your own. I know the companies hate to hear that but the quickest way from point A to B is a straight line, avoid the middle man, confirm the load and Go.
Good luck I understand your frustration.
I ask myself what would I do in if I were in shoes? For now on while I was typing in the response on the QC, I would be also be speed dialing and confirming with Dispatch just to cover the bases. I always did this at FECC.
As for directions, I never used the ones sent over the QC always used my Streets and Maps or Garmin. Never depend on someone else, when you can do better on your own. I know the companies hate to hear that but the quickest way from point A to B is a straight line, avoid the middle man, confirm the load and Go.
Good luck I understand your frustration.
panther_art
Expert Expediter
Yea Bob got that message got both of them as soon as you log off and log back on again the messages are gone.
panther_art
Expert Expediter
Broom it did happen again the next on Monday was at home on pager had my cell on charger because when you are at home they are suppose to call your home phone but no call got the message on cell that ssaid if I did not respond to qc they would take me off load called and when to my van at the same time there was no load on qc when I did get panther on the phone load was already gone. It got to my qc 5 mins after I was taken off load they got me with a no respond but lucky for me my team leader caught it and tried to get load back for me but another driver was at the shipper picking load up already. My team leader sent me message over qc and took the no respond off because no one called me and I had accepted load as soon as it hit my qc, he said that is one time he nows that dispatch screwed up and I never should have last that load if they did it the way they are suppose too.
1st send over qc
2nd call cell
3rd call home phone
That was 4 load lost in Jan because dispatcher did not follow the rules.
I have not had a no responds in over 2 years before this.
I sure am glad Jan is over maybe things will get better.
Mad yes but what good does it do.
Panther Art
1st send over qc
2nd call cell
3rd call home phone
That was 4 load lost in Jan because dispatcher did not follow the rules.
I have not had a no responds in over 2 years before this.
I sure am glad Jan is over maybe things will get better.
Mad yes but what good does it do.
Panther Art
pelicn
Veteran Expediter
We've been sitting in the truck, get a call from dispatch asking us if we are going to accept the load. What load? Nothing every came over the QC...Ok, I'll send it again....wait....wait...."A new message has arrived" I think that sometimes dispatch thinks the minute they hit send, it arrives in the truck. Sometimes, for whatever reason, the message just stays out in space.
I can understand a time limit to respond to a load offer, but sometimes technology just isn't perfect.
I can understand a time limit to respond to a load offer, but sometimes technology just isn't perfect.