How will us independent truckers ever survive w/o the cut rate JB Hunt out of the industry. Maybe the shipping companies will just have to see and understand that cut rate back stabbing carriers just weren't all they were cracked up to be. Tazgunney
Well Taz, let me be the first to welcome you to our little community of friendly expediters that love to share ideas!
I see and can attest the point you are trying to make here. Although I like others on this forum have heard nothing about JB Hunt leaving the industry, you do make a tangible point. That being:
Once shippers/customers have moved their freight to the cute rate carriers that generally hire less qualified/experienced drivers, and said carrier(s) fail due to excessive claims and insufficient revenues, will the customer be willing to come back and pay the higher rates charged by the more qualified/experienced carrier? Or will they expect said carrier to lower their rates?
Think about it this way, in most cases when things are fat customers are more willing to pay higher rates for quality service. But when things get tight economically like the past few years, some customers go bargan shopping. This happens even in the expedite business and anyone that thinks differently is a fool. We saw this with our prior carrier as we watched some rates being lowered on runs so that the carrier could stay competitive and not loose important accounts. Can't say that I don't blame them, but when your fleet is comprised of all O/O trucks, it is the O/O that takes a harder hit than the carrier.
The carrier we are currently leased to has stood their ground on their rates. Some customers have gone elsewhere (to the cheaper carriers) only to return with no questions asked about our rates and horror stories of their experience with the cheaper carriers. Case in point: recently loaded at a regular customer. Acme (not real name) Trucking was loading at same customer and delivering to same receiver as us. Both shipper and receiver require that all loads be tarped before leaving shipper. The shipper tells driver load must be tarped. Acme driver straps load and drives off with tarps rolled up and strapped to his deck when shipper turns back to start loading us. Shipper tries to stop him but driver plows on with almost $750K worth of freight on his deck. I'm sure this carrier won't be used again by this customer.
Now, you ask how we will survive? As long as we can wait out the customer that tries the cute rate company out, we will be fine. It won't take long for the customer to figure it out that cheaper is not always better. Especially when it comes to special needs and higher value freight. They will understand that by paying a higher rate they will be getting better equipment, more qualified drivers, little to no freight damage and claims, and on time delivery. Combined these equal a savings in the end for the customer! And we shall profit from that!
In our field of expedited (time sensitive) freight, being jet engines and aircraft components, late deliveries can be costly (in the thousands of dollars) for a missed flight on a cargo jet that has already left. The spot is always paid for, loaded or empty. Damage to components can cost in the tens of thousands for repairs and can delay a aircraft from returning to flight. Damage to a jet engine can cost in the millions just because an inexperienced driver does not properly prep and secure the engine. More cases than not, its the cut rate carriers that usually end up with such claims.